LoanFlight Reviews 291

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The Loan Flight team stood by while we waited for our offer to be countersigned & helped us lock in our rate expeditiously even given the extended weekend holiday! Thank you so much Charles for taking... See more

Rated 4 out of 5 stars

Good rate, like all loans a lot of asks but moved smoothly through the process. The salesperson was unavailable when we had questions, never returned emails or phone calls. Could be a coincidence but... See more

Company replied

Rated 5 out of 5 stars

Everything Damian said would happen happened. There were no surprises, and the rate was by far the best out there. I was working with another lender who kept telling me that Damian wasn't being truthf... See more

Rated 5 out of 5 stars

Great experience! We will be return customers! Jason Neuffer delivered an amazing process for our home purchase. From near instant response times, no matter what time of day to detailed explanations o... See more

Company replied

Company details

  1. Mortgage Lender

Written by the company

LoanFlight Lending is licensed by the U.S. Department of Housing and Urban Development as a Title II Mortgagee and a FHA approved licensed mortgage lender. Here at LoanFlight, a privately held mortgage lender, we excel at the forefront of technology driven mortgage marketing and origination. Using vast national experience, LoanFlight provides a perfect blend of modern technology with both personal and human understanding. We strive to make the mortgage process as efficient as possible without leaving anyone behind. Headquartered in Tampa, FL, LoanFlight has a strategic expertise in the South-East, Mid-West, Mid-Atlantic, and California. Consumers and team members benefit greatly from our unique marketing and origination strategies. With a focus on efficient alignment and company culture, LoanFlight is the career choice of forward thinking mortgage professionals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have yet to close

We have yet to close, but so far I would give the process 5 stars no problem. The loan officer and team is very responsive and if you do your part in providing the proper documentation then the process flows very smoothly.

July 14, 2021
LoanFlight logo

Reply from LoanFlight

Thank you for locking your loan with LoanFlight Lending!

Advertisement
Rated 4 out of 5 stars

So far my contacts at LoanFlight have…

So far my contacts at LoanFlight have been helpful and responsive. We still have to get through the entire process but so far so good.

July 9, 2021
LoanFlight logo

Reply from LoanFlight

Thank you for locking your loan with LoanFlight Lending!

Rated 2 out of 5 stars

I don't think I would work with loan…

I don't think I would work with loan flight again. Compared to other mortgages I've obtained, this process took close to a month maybe over for something that should take only a few days. Seems like it would drag on and on with the occasional email of something else they wanted. When you were required to submit a doc there's all sort of warnings about getting it done within a day or the loan gets cancelled....when the ball is in loan flights court there's no visibility and they don't want you to email their rep to see where things are in process.

July 9, 2021
LoanFlight logo

Reply from LoanFlight

Thanks for the feedback Matt. While it may seem like a simple process that should only take a few days, unfortunately that's not the case. We actually locked your loan for 45 days to account for the process and we are closing earlier. That timeline is well within industry standard. The good news is - based on the rate you received, it's doubtful that you will have to go through the refi process again any time soon! We hope you can base your experience on our low rates, no fees and that we closed your loan early!

Advertisement
Rated 5 out of 5 stars

would recommend

Smooth process and awesome team

July 9, 2021
LoanFlight logo

Reply from LoanFlight

Thanks so much for choosing LoanFlight Lending! We appreciate and value your business.

Rated 5 out of 5 stars

Thank you it was a pleasure working…

My home refinancing application was handled in a very professional manner and it was a pleasure working with Loan Flight Lending. Thanks

July 8, 2021
LoanFlight logo

Reply from LoanFlight

LoanFlight Lending appreciates the positive feedback and looks forward to servicing your future lending needs.

Advertisement
Rated 5 out of 5 stars

The process has run smoothly

The process has run smoothly. Mr. Koval has maintained good communication
with me.

July 7, 2021
LoanFlight logo

Reply from LoanFlight

We'll pass along the kudos to Andrew, thanks for choosing LoanFlight!

Rated 5 out of 5 stars

Amazing rates and service

This is my second time using LoanFlight. They not only had the best rates at the lowest cost, but also had amazing service. I've recommended them friends who have had the same experience.

July 5, 2021
LoanFlight logo

Reply from LoanFlight

Thanks! At LoanFlight we like to leverage the best in mortgage technology so we can keep those mortgage rates as low as possible!

Advertisement
Rated 5 out of 5 stars

Loan refi

The process was very easy. Everyone was great!!!

July 4, 2021
LoanFlight logo

Reply from LoanFlight

Thanks so much for choosing LoanFlight Lending! We appreciate and value your business.

Rated 4 out of 5 stars

Great start, dissapointed ending

The rating would have been excellent if Loanflight had no changed the terms of the loan. We had agreed on a rate with no points, completed all the documents within one hour only to get a message the next day to check the revised loan. Suddenly, there was a charge of almost $ 800 for points.
Remember, LoanFlight prides itself for not charging fees or points. We called and were told that the rates had changed. Checking with other lenders we had contacted, we could not confirm this. In addition, another lender had the same rate as the previous day but actually had considerable increased the lender credit. This does not suggest a rate increase across the lending industry.
We are extremely disappointed about this last second shady maneuver to get a few more dollars out of us. We will probably cancel the whole loan application.

July 2, 2021
Rated 5 out of 5 stars

David

David, was very professional and friendly answering my questions on refinancing. The online application process was easy to follow and read. Response and callbacks from David was quick and reassuring I made the right choice in working with Loan Flight.

July 2, 2021
LoanFlight logo

Reply from LoanFlight

Thank you for being a LoanFlight Lending customer, we appreciate your business! We'll pass along the kudos to David!

Rated 5 out of 5 stars

An honest and professional partner…

An honest and professional partner during my home purchase and refinancing process.

July 1, 2021
LoanFlight logo

Reply from LoanFlight

We look forward to servicing your future lending needs. Please feel free to reach out the LoanFlight Lending team if you ever need assistance in the future.

Advertisement
Rated 5 out of 5 stars

Quick and Efficient Refinance

I have used LoanFlight Lending now for 3 refinance transactions. All have closed in less than 45 days from initial inquiry to closing. I have worked with Loan Officer Charles Scott on all 3 refinances and his knowledge and customer service is second to none. In each case I got better than competitive interest rates with no fees and fantastic service. The online portal and ease of document management is another great LoanFlight feature which made the process seamless from getting my initial rate locked to making sure all of the details were finalized without any snags. I have recommended LoanFlight Lending of numerous friends and family members and will be using them for any future mortgage needs.

June 29, 2021
Unprompted review
LoanFlight logo

Reply from LoanFlight

We are committed to getting you the best deal with the best service! We'll pass along the kudos to Charles, thanks for choosing LoanFlight.

Rated 4 out of 5 stars

Best rate

Best rate, best fees. Forbes online recommended brought me in. Another Online competitor discouraged me from shopping loan to you, I did anyway, you beat them, they wanted to match, they did in rate but not fees. Winning.

June 28, 2021
LoanFlight logo

Reply from LoanFlight

Thanks so much for choosing LoanFlight Lending! We appreciate and value your business.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look