Lobster Ink Reviews 11

TrustScore 4 out of 5

4.2

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Company details

  1. Software Company

Written by the company

Lobster Ink, a division of Ecolab Inc., is a leading provider of online training solutions for the hospitality and tourism industry. We empower global organizations to elevate guest experiences by equipping their teams with the knowledge and skills they need to succeed. Our extensive library of interactive courses, coupled with our cutting-edge learning platform, offers a comprehensive solution for employee onboarding, development, and engagement.


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4.2

Great

TrustScore 4 out of 5

11 reviews

5-star
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1-star

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Rated 5 out of 5 stars

My Journey with Lobster Ink

Being part of Lobster Ink Users ; it has been a truly valuable experience for our organization and on personal level too. The platform is user-friendly, engaging, and offers excellent learning videos that support all levels of employees/ managers in an enjoyable and practical way. Not boring not difficult and smart !

What makes it even more special is the opportunity to explore different areas of hospitality, expand knowledge, and encourage continuous learning across departments.
nowadays needs..

I have been with Lobster Channel since 10 years, when I came back , noticed the advanced learning options that made the platform more efficient , and matching

Thank you for creating such an inspiring learning journey and for making development accessible, interactive, and meaningful for everyone.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional Support and Rapid Problem Resolution

I am writing to express my sincere gratitude for the outstanding support I received. My account had a technical issue where my Admin privileges were downgraded to a Learner profile.

After reaching out to the support team, the issue was addressed in record time. The team was professional, efficient, and restored my full access quickly, allowing me to resume managing my team's progress without further delay.

I am truly impressed by the speed and quality of service provided by the Lobster support team. Thank you for the excellent work!

January 22, 2026
Unprompted review
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Rated 1 out of 5 stars

My issue was not solved

My issue was not solved, I asked to activate a learner, and they sent me the guide, I know how to do so it's a just I have a manager accounnt by I don't have the permission.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Learning and development

I recently attended a learning and development session at on lobster Ink, and it was an incredibly enriching experience. All the session given was well-organized and covered a wide range of relevant topics that are crucial for our professional growth in hotel industries.all session were knowledgeable, engaging, and provided practical insights that we can apply in our daily operations.

One of the highlights was the interactive nature of the session, which encouraged active participation and collaboration among the attendees. The real-life case studies and hands-on activities made the learning process both enjoyable and effective.

Overall, all session has significantly enhanced my skills and confidence in my role. I highly recommend these learning and development sessions to all my hoteliers colleagues. It’s a fantastic opportunity to grow both personally and professionally.

July 23, 2024
Unprompted review
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