Lobsters Online Reviews 

751
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, frequently highlighting the freshness, quality, and delicious taste of the lobsters, often arriving alive and in great condition. Many people appreciate the ease of ordering and the reliable delivery service, noting that orders arrive on time and are well-packed. Reviewers also commend the outstanding customer service, which is often described as responsive and helpful, especially when addressing shipping concerns. However, some customers also noted issues with product quality, such as lobsters arriving in bad condition, being smaller than ordered, or having mushy meat. Additionally, a few people experienced delivery problems, including delayed or undelivered orders, and products arriving thawed or poorly packaged.

What people talk about most

Product

People report positive experiences with the product, often praising the freshness and quality of the lobster,... See more

Quality

Customers had positive experiences with quality, frequently praising the freshness and taste of the lobsters,... See more

Delivery service

Users describe positive interactions with delivery services, often praising fresh-packed arrivals and... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction with the ease of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and exceptional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... See more

Rated 5 out of 5 stars

We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... See more

Rated 5 out of 5 stars

As a former New Englander, it is usually easy for me to tell if lobster meat has been frozen or not. The 2-lb packs of cooked meat from Lobsters Online tasted very fresh, with that slightly salty-ocea... See more

Rated 5 out of 5 stars

Bought two boat run boxes for our family vacation in the Outer Banks. The lobsters arrived on time, perfectly packed, and fresh. We had a lobster boil for 40 people and the next day had lobster roll... See more


Company details

  1. #4 of 5 best companies in Seafood Wholesaler
  2. #23 of 39 best companies in Food Products Supplier
  3. #6 of 7 best companies in Seafood Market

Written by the company

The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

751 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(751)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

32nd anniversary

Order 4 1 1/2# lobsters for 32nd anniversary they arrived on time as usual they were so delicious it was hard to stop eating them if you want the best lobsters order from this company every time

October 25, 2025
Rated 1 out of 5 stars

Bad Lobster

We ordered the 3lb lobster dinner for 2. One of the lobsters was totally bad. After cooking, the tail and claws were totally mush. The scallops were substantially smaller than pictured. I would have given a little higher rating for the oysters and clam chowder, but I received no response from my initial complaint.

October 16, 2025
Advertisement
Rated 5 out of 5 stars

I forwarded two bags of cooked lobster…

I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping or flying due to the NorEaster we were experiencing. She called me early enough that I could contact my friend and we arranged an alternate date. My friend is overjoyed and that pleases me as well.

October 6, 2025
Advertisement
Rated 2 out of 5 stars

I had ordered two 8-10 oz lobster tails…

I had ordered two 8-10 oz lobster tails and had expected them to be of equal size however one was 8 oz and the other 10 oz. Besides the cooking time being different because of the unequal sizes it was awkward deciding who should get the bigger one.

October 11, 2025
Rated 1 out of 5 stars

Three of the five lobsters arrived in Very bad condition

Three of the five lobsters arrived in very bad condition. I called Lobsters on line to inform them of this. I was told they would come back to life in the refrigerator crisper. But, they did not. When cooked their meat was very bad quality. The two lobsters that were healthy tasted very good. Overall it was very disappointing experience.

September 29, 2025
Advertisement
Rated 5 out of 5 stars

This is the 9th or 10 time I have…

This is the 9th or 10 time I have ordered from you guys. Each time has been outstanding!! Excellent packaging, lobsters are packed very well and have always arrived in good condition!! I have probably ordered 300 so far and will use you guys again soon. That’s for the great service and excellent product.

September 2, 2025
Advertisement
Rated 5 out of 5 stars

Had a problem with shipping

Had a problem with shipping, all on FedEx, shared it with the company via email they replaced the 20 lb boat run box free to us they even wouldn't let us pay shipping, they really stepped up, thank-you, would buy again or recommend to a friend

August 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look