loc8me.co.uk Reviews 

1,238
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and dedicated agents for being incredibly helpful, welcoming, and informative during house viewings and general daily interactions. Many people note that the entire student accommodation search process feels exceptionally smooth, remarkably easy, and much less stressful than initially expected. However, some reviewers were not happy with the frustratingly slow response times regarding urgent maintenance requests and completely unresolved property problems. A few other people also felt that local management could sometimes be extremely unhelpful and dismissive when dealing with serious complaints and tenant concerns.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting helpful and friendly interactions... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a high level of disagreement... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a high level of disagreement among... See more

Location

Reviewers highlight ambiguous aspects of location with highly varied experiences across different cities.... See more

User experience

Reviewers mention positive feedback about user_experience during viewings and property visits. Consumers note... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day... See more

Company replied

Rated 4 out of 5 stars

Nick from maintenance finally fixed the shower issue that persisted for over two months. It now works perfectly. Thank you, Nick, for the great conversation as well.

Company replied

Rated 5 out of 5 stars

Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his op... See more

Company replied

Rated 5 out of 5 stars

we had josh help us with houses for next year, the first house didn’t go to well, and after having one of our group drop out, josh was amazing at trying to find us other options as quickly as possible... See more

Company replied


Company details

  1. Student Housing Center

Written by the company

We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(1,238)

326 reviews in the last 12 months

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Rated 5 out of 5 stars

I have had an easy experience any time…

I have had an easy experience any time I have lived with Loc8me loughborough. All the staff have been helpful with viewings and any issues with the properties, especially Katie. Would recommend for student housing

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

I can’t recommend enough!

I can’t recommend Hollie, Jade, and the team enough. When I moved into the house share, I was going through a difficult time with my divorce and trying to get back on my feet. They truly went above and beyond to support me.

One of the team even spoke with the landlord on my behalf to arrange for me to stay longer than my contract allowed, and then both Hollie and Jade helped me find somewhere else afterwards. What was meant to be just 3 months turned into 5, giving me the stability I really needed — which must have involved quite a bit of paperwork, as this included three different contracts, with the last two being only 4 weeks each.

Hollie and Jade were kind, professional, and understanding throughout, even offering to help me again in the future if I ever need it. The company has a fantastic work ethic and staff who genuinely care about the people they support. I’ll always be grateful for everything they did for me.

September 19, 2025
Unprompted review

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