Talk talk talk and deliver nothing. I paid £30k for unprofessional service that delivered nothing. Plenty of hot air and talk from account manager Karen, but no results. Confidential information was... See more
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Local IQ have been brilliant since day 1! We had an initial consultation with Richard Brooks who advised us on how they were able to help, we promptly switched over all of our digital marketing over t... See more
Company replied
The team at LOCALiQ we are dealing with Aaron and Brandon have been amazing. We started a campaign with some clear targets across a 12 month period and we achieved the desired goals within 3 mon... See more
Company replied
We've been using LocalIQ for over 2 years now. The team are great, super understanding out our business needs, and supporting of our budget changes over time. Highly recommend!
Company replied
Company details
About LOCALiQ UK
Written by the company
Award-Winning Digital Marketing Agency.
LOCALiQ is an award-winning multi-channel digital marketing agency, specialising in local marketing and helping your business grow - are you ready to reach the next level?
Our digital marketing specialists are here to support your business with SEO, PPC, paid social, display advertising, web design and much more.
Plus, as part of the Newsquest Media Group, we give you exclusive access to a network of 200+ trusted news brands in more than 35 locations across the UK, both in print and online – we’re the marketing agency near you, at the heart of your community.
Audit your website with our FREE Website Grader.
See how your online presence compares to your competitors with the free Website Grader from LOCALiQ – the digital marketing experts.
Our exclusive tool takes an in-depth look at your website, social media accounts, SEO, analytics and Google Business Profile.
With our report, you’ll receive actionable areas for improvement so you can easily make changes and achieve great results.
Audit your website with a free health check and discover how your business performs online - download your report today.
Get your scoreRecognised by industry-leading partners.
Our team is recognised for maximising customer success and driving growth through high-performing campaigns.
We value your feedback.
We're constantly aiming to improve our services and welcome any feedback you have. If you think there are things we could improve on, please suggest them. Likewise, if you're happy with your experience, please let us know.
Contact info
4th Floor Queens House 55/56 Lincolns Inn Fields London, WC2A 3LJ, London, United Kingdom
- 02080 592195
- marketing@localiq.co.uk
- localiq.co.uk
4.3
Excellent
104 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shared confidential information as loose gossip AVOID 🤬
Talk talk talk and deliver nothing. I paid £30k for unprofessional service that delivered nothing. Plenty of hot air and talk from account manager Karen, but no results. Confidential information was shared as loose girly gossip. I'm gutted I ever put my trust in them.
Worst decision I ever made as a small business owner.
Plenty of other agencies in York, please don't give this one a chance.
April 1, 2026
Unprompted review
Reply from LOCALiQ UK
We are disappointed to read this review, not least because it does not reflect the facts of our extensive correspondence with you on this matter.
Your allegation that confidential information was shared was treated seriously and investigated internally. That investigation found no evidence to support your claim, and despite requests, no evidence has been provided to substantiate it.
For that reason, we reject the suggestion that this was ignored or mishandled. We engaged with you fully and responded at length.
There is also a separate ongoing commercial matter, which it would be inappropriate to discuss in detail in a public response. Nevertheless, we do not accept the accuracy of the statements made in this review.
Should you wish to provide verifiable evidence, we will review it.
Overall a really positive experience
Overall we have had a really positive experience with LocalIQ. We had previously been approached by many companies who wanted to 'take control' of our website (for our small business) and 'optimise' it for Google searches and SEO. We were reluctant as we have a specific brand ethos and tone of voice that we convey on our website, and all of the companies that had approached us previously had wanted to start a-fresh and basically give us a 'one-size-fits-all' website that really didn't reflect who we are as a business, or allow us to stand out compared to our competitors. Our experience with LocalIQ has been completely different. Our SEO client success manager, Tasnim Goznovi, has been able to adapt our current website, and has been very sensitive and responsive to our requests to maintain our specific brand look and tone of voice, so that it still feels like us, but is now attracting more traffic and, therefore business, to our website. Tasnim's ongoing support and catch-ups with us are extremely valuable and ensure that everyone is still on the same page when it comes to the overall message we want to convey as a business. We will continue to work with LocalIQ for the foreseeable future, and will very likely be asking them to start building a brand new website for us in the next few years, since they have handled our current one so well.
March 27, 2026
Unprompted review
Reply from LOCALiQ UK
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re delighted that Tasnim has been able to build on your existing site in a way that respects your unique brand ethos and tone of voice, while also helping to drive more traffic and business your way. Knowing that it still feels like “you” but performs better is exactly the outcome we aim for. It’s also great to hear that the regular catch‑ups and ongoing support are helping to keep everything aligned with the message you want to convey as a business.
We really appreciate your trust in us and your kind words about the team, and we’re excited at the prospect of continuing to work together in the future—including supporting you when the time comes to explore a brand new website.
Best wishes,
Michael
Fantastic people & services!
Local IQ have been brilliant since day 1! We had an initial consultation with Richard Brooks who advised us on how they were able to help, we promptly switched over all of our digital marketing over to them. Richard Brooks, Angela Pritchard, Joe Baxter & Tasnim Goznovi have all been fantastic delivering not only what was promised but much much more! We look forward to working with them for years to come, highly recommend!
March 25, 2026
Unprompted review
Reply from LOCALiQ UK
Thank you so much for this fantastic review! It’s wonderful to hear that from day one Richard, Angela, Joe, and Tasnim have not only delivered on what was promised, but gone above and beyond. We’re delighted that the switch of all your digital marketing to LOCALiQ has been so positive, and we truly appreciate your high recommendation. We look forward to continuing to work with you and supporting your growth for many years to come.
Best wishes,
Michael
We've been using LocalIQ for over 2…
We've been using LocalIQ for over 2 years now. The team are great, super understanding out our business needs, and supporting of our budget changes over time. Highly recommend!
February 27, 2026
Unprompted review
Reply from LOCALiQ UK
Thank you so much for sharing this wonderful feedback! It’s fantastic to hear that you’ve been with LOCALiQ for over two years and that the team have taken the time to really understand your business needs while supporting your budget changes along the way. We truly appreciate your recommendation and look forward to continuing to support your growth for many more years to come.
Best wishes,
Michael
Turned our website sales around
Turned our website sales around! The team at local IQ have been proactive and great to work with and the results speak for themselves.
March 18, 2026
Unprompted review
Reply from LOCALiQ UK
Thank you so much for your brilliant feedback! It’s fantastic to hear that the team at LOCALiQ have helped turn your website sales around and that the results are speaking for themselves. We’re really pleased you’ve found the team proactive and great to work with, and we truly appreciate you taking the time to share your experience.
Best wishes,
Michael
The team at LOCALiQ we are dealing with…
The team at LOCALiQ we are dealing with Aaron and Brandon have been amazing.
We started a campaign with some clear targets across a 12 month period and we achieved the desired goals within 3 months of this which was brilliant.
We trusted the team to use their experience to get the best outcomes and can say that we have been very impressed by the whole process and seeing real tangible results.
March 9, 2026
Unprompted review
Reply from LOCALiQ UK
Thank you so much for your fantastic review! We’re thrilled to hear that Aaron, Brandon, and the team have delivered great results ahead of schedule.
It’s wonderful to know you’ve had such a positive experience and are already seeing tangible outcomes from your campaign. We really appreciate your trust in us and look forward to continuing to support your success over the coming months!
Best wishes,
Michael
An extremely fantastic experience with…
An extremely fantastic experience with this company. Been with them for a long time and they have always lived up to my expectations.
Angela, Alex, Jamie and Joe make an excellent team and strive to get the best outcome for me. Thank you so much!!!
February 26, 2026
Unprompted review
Reply from LOCALiQ UK
Thank you so much for your fantastic review! We’re thrilled to hear you’ve had such a great experience with LOCALiQ over a long period of time and that we’ve consistently met your expectations – that’s exactly what we aim for with every client.
Angela, Alex, Jamie and Joe will be delighted to hear your feedback.
It’s been a pleasure working with you and we look forward to continuing to support your business.
Best wishes,
Michael
We've really enjoyed working with…
We've really enjoyed working with LOCALiQ and are very happy with the results. We wanted to raise our profile and we have certainly achieved that objective. Thanks to Amy and the team for their great work.
December 9, 2025
Unprompted review
Reply from LOCALiQ UK
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve enjoyed working with LOCALiQ and that the campaign has helped raise your profile just as you’d hoped. That’s exactly what we love to achieve for our clients!
Amy and the team will be delighted with your kind words. It’s been a pleasure partnering with you, and we look forward to continuing the journey and supporting your growth.
Thanks again for taking the time to share your experience!
Best wishes,
Michael
Reply from LOCALiQ UK
Hi Bakhtiyar,
Thank you for your feedback and review.
I have asked Trustpilot for more information so we can investigate your experience as we would appreciate the opportunity to resolve this matter with you.
Best wishes,
Brandon
Building effective links between business and new Customers
We have had an extremely positive experience with Local iQ,
With their help we have been able to build a very effective link between our services and new customers .
I would recommend them without hesitation .
December 1, 2025
Unprompted review
Reply from LOCALiQ UK
Hi Jeff,
Thank you so much for the brilliant review and recommendation. It’s fantastic to hear that LOCALiQ has helped you build a strong connection between your services and new customers.
The team works hard to pair smart targeting with clear, measurable outcomes, so feedback like this means a lot. Delighted the experience has been so positive from your side.
If there’s anything more needed, LOCALiQ is here to keep that momentum going. Thanks again for choosing us and for sharing your experience.
Best Wishes,
Brandon
Quay Arts website
Matrix:Create recently completed work on our new website - and we couldn't be happier with it. They've been excellent throughout the process, patiently listening to our requirements, offering guidance and effectively managing our expectations.
The website was completed and launched ahead of schedule, and after care support has been second to none since.
November 28, 2025
Unprompted review
Reply from LOCALiQ UK
Thank you so much for sharing this fantastic feedback and for trusting our team with your new website project. It’s wonderful to hear that the team listened carefully, offered clear guidance, and kept everything running smoothly from start to finish.
Delivering ahead of schedule while meeting expectations is exactly the standard aimed for, and it’s great to know the aftercare has been just as strong. Your kind words mean a lot to the team, and they’ll be thrilled to hear them.
If there’s anything more needed as the site grows, whether it’s content updates, SEO support, or new features - we're here to help. Thanks again for choosing us and for taking the time to leave such a thoughtful review.
Best Wishes,
Brandon
Definitely recommended
I don’t usually leave reviews, but I felt I should for LOCALiQ because the service has been excellent.
They recently built a new website for Homestead Lake Country Park, and I’m really pleased with how it turned out. The whole process was smooth, professional, and easy from start to finish.
Matthew, Ben, Claire and the rest of the team were always quick to respond, helpful, and straightforward to deal with. A special mention to Julian too – he took the time to really understand our business and made sure we got exactly what we needed.
The design is fantastic – the site looks great and is simple for our visitors to use. They took the ideas I had and improved on them, which was a real bonus. Technically everything works flawlessly, and it’s been running without a hitch since launch.
If you’re looking for a website built by a team who know what they’re doing and are easy to work with, I’d definitely recommend LOCALiQ.
September 2, 2025
Reply from LOCALiQ UK
Hi Paul,
Wow — what a wonderful review! Thank you so much for taking the time to share your experience, especially since you don’t usually leave reviews — that really means a lot to us.
We’re thrilled to hear how pleased you are with your new website for Homestead Lake Country Park! It’s great to know the process felt smooth, professional, and enjoyable from start to finish, and that the final result both looks great and works seamlessly for your visitors.
Matthew, Ben, Claire, and Julian will be absolutely delighted with your feedback — they loved working with you and bringing your ideas to life. We’re so proud to have played a part in helping showcase your business online.
Thank you again for the wonderful recommendation — we’re excited to keep supporting you as your digital presence continues to grow!
Best wishes,
Alex
Great Service & Personal Communication
We’ve been really happy with all the work Newsquest has been doing for us. Our SEO results and overall online presence have improved noticeably since we started working together.
A special mention goes to Taruna, who’s been absolutely fantastic — her communication is always clear and proactive, she brings great ideas to the table, and she constantly pushes us forward to make sure we stay ahead. It’s a real pleasure working with her and the whole Newsquest team. Highly recommended!
October 14, 2025
Unprompted review
Reply from LOCALiQ UK
Hi Zuzana,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve seen such great improvements in your SEO results and online presence since partnering with us — that’s exactly the kind of progress we aim to deliver.
A big shoutout to Taruna for her fantastic work! She’ll be thrilled to know her proactive communication, fresh ideas and commitment to keeping you ahead of the curve have made such a difference. It’s been a real pleasure working with you, and we truly appreciate your recommendation.
Here’s to even more success ahead.
Best wishes,
Alex
Money well spent for local businesses
I’ve been using local IQ for around 9 months now and I’m fortunate to have a good team around me (Abbie and Jessica) who have helped my company develop its SEO and my knowledge of SEO. My company is now more visible than ever, and results show me ranking higher than my competitors and were pick up new business for new places we were not reaching before. Don’t be fooled, the process of becoming visible to Google and AI is a long process, but the girls have been great at helping us along and exploring and explaining along the way.
September 25, 2025
Unprompted review
Reply from LOCALiQ UK
Hi Paul,
Thank you so much for sharing your experience! We’re thrilled to hear that the past nine months have helped boost both your company’s visibility and your own knowledge of SEO. It’s fantastic that you’re now ranking higher than competitors and reaching new areas of business — exactly the kind of progress we love to see!
Abbie and Jessica will be so pleased with the recognition. They’ve really enjoyed supporting you on this journey, guiding you through the process, and making SEO as clear and impactful as possible. Thank you for trusting us as your digital partner — we’re excited to keep building on these results together.
Best wishes,
Alex
Theft and fraud
I found this company while searching for a job online. I transferred over £2,000 in total. And I was left with nothing. All my savings were stolen.
July 10, 2025
Unprompted review
Reply from LOCALiQ UK
Hi,
Thank you for your feedback and review.
I have asked Trustpilot for more information so we can investigate your experience, as we would appreciate the opportunity to resolve this matter with you.
Best wishes,
Alex
LocaliQ
I've worked with LocaliQ for a number of years and I am more than satisfied with their support on our PPC strategy; ensuring impressions, clicks & those all important leads are delivered to an acceptable CPL. Thanks to Lucy, Tania & lately Ben for their energy & pro-active management.
Rob Price | Head of Marketing
Freedom Leisure
September 16, 2025
Unprompted review
Reply from LOCALiQ UK
Hi Rob,
Thank you so much for your kind words and for trusting us over the years. We’re delighted to hear that our support on your PPC strategy has been hitting the mark — from impressions and clicks right through to those all-important leads at a strong CPL.
Lucy, Tania and Ben will be thrilled with the recognition. They’ve really enjoyed putting their energy and proactive approach into helping your campaigns succeed. We look forward to continuing the partnership and driving even more results for you.
Best wishes,
Alex
Digital PR and SEO for bathingmobility.co.uk
I’ve been working with Amy, Aaron and Mercedez at LocaliQ for the past 10 months on digital PR and SEO, particularly to build our backlinks and improve our site's visibility in search. The results have been excellent, delivering on average three high-domain-authority backlinks every month. Happy to recommend.
September 2, 2025
Unprompted review
Reply from LOCALiQ UK
Hi Amelia,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’ve seen such strong results from the digital PR and SEO work over the past 10 months. Securing those high-domain-authority backlinks and boosting your site’s visibility is exactly what we aim to deliver, so it’s wonderful to know it’s making a real impact.
Amy, Aaron and Mercedez will be delighted with the shoutout — they’ve loved working alongside you and supporting your goals. We really appreciate your recommendation and look forward to continuing the journey together!
Best wishes,
Alex
Just don't!
We engaged LocalIQ for SEO and Google ads and the team were well briefed as to the expectations and outcomes i.e.LEADS!
LocalIQ operated through their own platform, which gave no sight of actual expenditure. They changed our telephone number in order to track calls, which created confusion and a level of distrust among our customers and potential customers. Leads were claimed by LocalIQ but in actual fact, through investigation this was not the case.
At month 3 we came into a week of no leads! Performance didn't improve and in month 5 we were offered to redirect the budget to Facebook ads by LocalIQ, a clear indicator that their faith in there work, was not there.
With nearly £30k in expenditure, LocalIQ provided 2 leads that went to sale.
Within a month of moving to our new company, we were back into double figure leads in a week and improving.
Despite going through a review of the miserable 6 months provided by LocalIQ, they claimed that they did not promise or guarantee results! Why else would someone pay you to market their company if not to provide leads.
Gave them every opportunity to come to an agreeable settlement, and they refused.
Do not give this company your time, effort and more importantly money.
August 29, 2025
Unprompted review
Reply from LOCALiQ UK
Hi Neil,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with us hasn’t met your expectations.
As a member of our Client Services Management team explained on 11th August, following a full review of your campaign, your campaign was set up in line with our best practices and delivered a clear improvement in your site’s visibility. We appreciate that the number of leads you received fell short of what you had hoped for and understand how disappointing that must have felt.
Although our agreement doesn’t guarantee a specific number of leads, our team remained committed to optimising performance and made ongoing recommendations throughout your campaign. We’re sorry these efforts didn’t translate into the results you were looking for.
Regarding call tracking, we completely understand your concern about the impact on your customers. While we did discuss this process with you prior to setting your campaign live and confirmed this in the Campaign Construct document that you signed, we’re very sorry if it caused any confusion or discomfort for your business. Please be assured that it was implemented only with the intention of helping us provide transparency in performance and to monitor and improve campaign effectiveness.
We regret that your experience has left you dissatisfied, and while we have many clients who see results from our work with which they are happy, we fully respect that this was not the case for you. Your feedback is valuable to us, and we’ll take it on board to keep improving our services.
Best wishes,
Alex
The engagement has been comprehensive and professional
The six month engagement has been comprehensive and well managed communication good and the results excellent.
August 19, 2025
Unprompted review
Reply from LOCALiQ UK
Hi Tommy,
Thank you so much for your kind words! We’re delighted to hear that you’ve found the past six months to be comprehensive, well-managed, and delivering excellent results. Clear communication and strong outcomes are exactly what we aim for, so it’s wonderful to know this has been your experience.
We appreciate your trust in us and look forward to building on this success together.
Best wishes,
Alex
Working with Local IQ to develop Digital PR
At Burgess Hill Girls we have been working with Local IQ on several digital marketing initiatives, including advertising, both print and digital. More recently we've been working with the team on a digital PR project with the objective of increasing our domain authority. The impact is now starting to prove itself and the support and insights I've gained from the whole team at Local IQ is superb. The digital marketing landscape is constantly changing and working with their expert team across this area is something that we value very highly.
August 15, 2025
Unprompted review
Reply from LOCALiQ UK
Hi Anne,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our partnership is having a real impact on your school, and it’s fantastic to know your digital PR project is already showing results.
The digital marketing landscape moves quickly, so it means a lot to us that you value the insights and support from our team. We’ve enjoyed working with you across a variety of initiatives and look forward to supporting your school’s digital presence as it continues to grow stronger.
Best wishes,
Alex
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