Locate a Locum Reviews 

LAL pro is a game changer especially considering the recent complaints about reduced rates. It helps me understand the areas where I could earn possibly earn more, and adapt my schedule to take advantage of those opportunities. Not to mention the invoice and expense tracking, it’s so much work off my shoulders after years of stressing on excel sheets I love it!

Locate a Locum is a very professional agency. I would recommend anyone to use their platform and services. Very helpful, prompt in replying to any query, great customer service and accommodating to an individual need. Would highly recommend using their Locate A Locum Pro service.
😊

Like wading through treacle. Trying to register as a locum dispenser. Came up with hurdles every step of the way.
In their defence they always reply promptly but then come across another issue.
Although they work with Asda pharmacy. Asda do their own approval. I ve been waiting over two weeks now. All Locate keep saying is "we ll let you know when your account is approved " but do not offer to find out why it's taking so long.

Very helpful assistance and prompt to respond to queries

Really easy to find shift to suit and booking was simple. The response was quick, within 5 mins, amazing!

Almost useless. All I get to any application is 'Your application has not been successful'. No reason given. Total waste of effort. Not going to bother my head anymore.

Agents are always helpful, and respond within short period of time, Ryan Rankin was particularly helpful today who sorted my profile and contacted third party company on my behalf to sort the issue.

Thank you Ryan.

Ryan respond to me very quick

I applied for my accessNI weeks ago. I paid the required fees and have completed my ID checks, however LAL are yet to process my application. I cannot understand what the holdup is. I have emailed and phoned several times and cannot get a response. I have found this experience extremely tedious and frustrating.

I’ve been a Locum dispenser now for 2yrs and found the LAL app fine, when it works. Recently I had an issue and my instant book function wouldn’t allow me to book the shift I wanted. So I reached out via the web chat and by email for help. This was Friday afternoon. It is now Tuesday afternoon and I’m still waiting on an email reply. I’m furious! The web chat proved even more useless! I got my first response reasonably quickly on Friday, although the information passed to me was for a pharmacist not a dispenser. Why and how could my account and me be confused for a pharmacist??? Despite my continued messages clearly concerned at what was expected of me, no reply was had. I was left all weekend wondering what on earth is going on. Hopeful for a response Monday morning…..nothing! I then sent my 3rd email for assistance, and as I said earlier I’m still waiting for a response. I finally had a web chat Tues afternoon where they confirmed the agent sent me pharmacist details but still haven’t told me why my instant book function was blocked in the first place.
I work with 3-4 other agencies and I can confirm Locate a Locum to be very poor. They don’t seem to know how to communicate or do their job!

Using this app in the past has always been straightforward and enjoyable, however lately I have been struggling with it somewhat. Getting rejected from shifts and not knowing why is frustrating as initially I had uploaded an incorrect insurance document. While I recognise this was my own fault, on the previous website design your key compliance documents took 3 days to be checked and verified by someone, whereas this time I went weeks before realising my error, only thanks to the reply I received from the help team. Even since though it's hard to know when you are fully registered with a company and if you're eligible for shifts or just not getting them due to competition. Luckily the support team has been very helpful, Ryan Rankin has made an effort to even call in person and provide timely replies to my emails, confirming which companies I'm eligible for and which waiting lists I'm on.

Very low rates, doesn’t take into consideration the years of hard work it takes to become qualified as well as the stress load in most branches.

They were brilliant. Helped me so quickly, and gave me the correct advice! Thank you!

I'm very happy with the service provided by the staff especially Ryan and Mark. They helped me register with different companies on locate a locum. Very greatful 🙏

The team was very helpful in particular Yasmin, got me the direction I needed and the information was at hand very swiftly, no complaints always helpful!

It took so long to secure a shift I had to settle for one that was available. I was not successful in booking shifts of my choice as they were already taken, yet still advertised on you platform

State they reply in 1 hour on their help chat but I've been ignored for 4 days. Try to call their helpline number and no one answers. Impossible to get in touch with. Would recommend to use other providers or book direct with Locum coordinators.

Innovative company, finding shifts is easy and I can track all my earnings in the app

LALs app is easy to find shifts and track earnings via the diary. Highly recommend