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Locauto Group - Bari Stazione Centrale Reviews 

1,956
TrustScore 4.5 out of 5

4.7

Piazza Aldo Moro snc, 70121 Bari, Puglia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Great Service, good car, perfect customer experience - Had a rental car for one day on short notice organized via our hotel. Just 10 minutes after asking for a car at the hotel reception the car was r... See more

Company replied

Rated 5 out of 5 stars

Such lovely friendly and helpful staff (especially Davide) and very easy to deal with. We loved our Ford Puma. It was perfect in every way…clean, modern, so easy to drive and was completely reliable 1... See more

Company replied

Rated 3 out of 5 stars

Firstly our experience was good. The employees were helpful, we were given a nice clean car but the problem began when we wanted to return the car. The machine in parkinglot was broaken so we call the... See more

Company replied

Rated 5 out of 5 stars

Highly recommended! We had an excellent experience renting a car from this company. The whole process was quick, easy, and stress-free. There was no security deposit required, which was a huge advant... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Stazione Centrale in Piazza Aldo Moro snc potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0803525370 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro.


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4.7

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TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,956)

59,278 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service - good car

Great Service, good car, perfect customer experience - Had a rental car for one day on short notice organized via our hotel. Just 10 minutes after asking for a car at the hotel reception the car was ready to go in front of the hotel. Never had such a nice, friendly and uncomplicated experience when renting a car before. Thank you very much! Very well done!

August 9, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Car was in excellent condition

Car was in excellent condition. Check-in and check-out were quick and easy and the staff at the counter were friendly

August 6, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 1 out of 5 stars

The car was very dirty inside en…

The car was very dirty inside en outside. We stil didn’t receive our payment back.

August 1, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Dear Jeroen,thank you for sharing your experience.
We sincerely apologize for the condition of the vehicle at pick-up; this certainly does not reflect our usual quality standards, and we will address this with our team.

Regarding your deposit: please note that you will not receive a full refund of the pre-authorized amount, as charges were applied for the missing fuel and the refueling service fee. The remaining balance (the difference between the security deposit and the final refueling charge) has been released and will be automatically credited back to your account by your bank.

Thank you for your understanding, and we hope to welcome you back for a much better experience in the future.

Elisa

Rated 5 out of 5 stars

Such lovely friendly and helpful staff…

Such lovely friendly and helpful staff (especially Davide) and very easy to deal with. We loved our Ford Puma. It was perfect in every way…clean, modern, so easy to drive and was completely reliable 100% of the time. We couldn’t be happier with the whole experience! Thank you :)

August 6, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Nice people amd good service

Nice people amd good service

August 7, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 4 out of 5 stars

Very quick and professional

Very quick and professional. The car was exactly what we wanted and what we saw online. We could have used a little more direction on how to return our car at the airport. We had an early flight and didn't know where to return the keys. The kiosks weren't open yet so no one was available. Another family was searching with us too, we weren't the only ones in this situation. Thankfully a security guard told us to go to the counter inside the airport.

August 5, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Dear Rachel,thank you for sharing your experience.
We are glad that you enjoyed our service and we thank you for pointing out the issues when returning the car to a different location. We will share your feedback to improve the information provided at the counter before your rental starts, and we hope to welcome you back for a smoother experience next time!
Elisa

Rated 4 out of 5 stars

Everything was fine

Everything was fine, just a small problem when we left the car, they asked us to put more gasoline and it just needed 7 lt to be full
We left the car two days before so maybe they could have left it as it was

August 4, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Dear Sandra,thank you for taking the time to share your feedback, and we are glad to hear that everything else went well!
Regarding the fuel, our standard policy is "full to full." If a vehicle is returned without a full tank, a refuelling service fee plus the cost of the missing liters is charged automatically.
Additionally, because your booking was prepaid through a third-party broker, we were unable to simply deduct or waive the small difference upon early return—third-party brokers do not refund unused days or adjust charges after the rental period starts. To avoid charging you the refuelling service fee on top of the missing fuel, our team requested that you top off the remaining 7 liters directly.

We appreciate your understanding, and we hope to welcome you again in the future!

Elisa

Rated 5 out of 5 stars

Great value

Straight forward and simple collection and drop off, and great value for money. Could not ask for anything else.

August 4, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Great team and guys at Bari train station. Not pushy for upselling.

August 2, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 3 out of 5 stars

The helpdesk failed!

Firstly our experience was good. The employees were helpful, we were given a nice clean car but the problem began when we wanted to return the car. The machine in parkinglot was broaken so we call the helpdesk and after a few unsuccessful attempts to dictate the address to us (the lady didn't speak English well), she simply hung up. Luckaly the place where we rent the car was still open and the stuff help us.

July 30, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Dear Anna,thank you for sharing your experience.We are glad that you enjoyed our service and our helpful staff.
At the same time we apologize for the issues experienced during the car return.
We will share your feedback with our team to improve our customer support.
We hope to welcome you back for a seamless experience next time!
Elisa

Rated 5 out of 5 stars

Great experience with Locauto

Great experience with Locauto! The team was friendly, professional, and very helpful. The car was excellent, clean, and comfortable for three people. The whole rental process was smooth and stress-free. Highly recommended!

August 1, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

They are really fast and helpful

They are really fast and helpful. The car was clean and almost new.

August 1, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Pretty ok

Pretty ok.
The car did not have window liquid but the rest was ok. It looks a little expensive 80 euros for one day, but it seems that these are the prices right now.

July 29, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Dear Andrau,thank you for sharing your feedback with us!
We are glad to hear that overall your experience went well, but we sincerely apologize for the missing windshield washer fluid. Having a vehicle properly prepared and fully equipped is essential, and we will remind our preparation team to perform thorough pre-rental checks to ensure this doesn't happen again.
Regarding the pricing, our rates fluctuate based on seasonal demand, local fleet availability, and current market conditions across the car rental industry, but we always strive to offer competitive prices and high-quality service.
We truly appreciate your honesty, and we hope to welcome you back on your next trip for an even better experience!
Elisa

Rated 5 out of 5 stars

Great experience

Great experience, amazing very reliable car and everything with the company was smooth. Highly recommend it

July 29, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

It was easy and quick to pick up the…

It was easy and quick to pick up the car and returnt it. No worry about insurance, scratches and other things

July 28, 2026
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Reply from Locauto Group - Bari Stazione Centrale

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Great service

Fast service, nice car, easy to check out and in. I would definitely recommend them.

July 21, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

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