Locauto Group - Fiumicino DT Reviews 

Renting at Rome FCO airport.
Overall a good experience, but need to point out that waiting for one hour and 15 min in a que with just 4 customers ahead was too much. The employees spent 15-20 min per customer and seemed to prioritise their breaks instead of customers, this was rather disappointing.
When we got to the counter it took 4-5 min to expedite us since everything was pre-booked. Consider a separate que for customers with everything ready, or consider that these customers can go directly to car pick up counter to expedite car retrieval.
Return service was excellent.

We had a fantastic experience with this car rental company. We arrived late at the airport and had a friendly staff member help us very easily. The car was almost brand new, and we were upgraded to a bigger car without extra charge. We also dropped the car off at a different airport in out of office work hours and it was a simple and easy procedure. Couldn’t recommend this company more! Will definelty use them again!

The lady in the desk was really polite and professional. Car was reliable and almost new.But I didn't receive any confirmation from Locauto is the car returned in normal condition according to the rental agreement.Also nobody came to check with me when I returned the car.

Friendly, prompt, concerned, thorough, Nice cars, cost effective.

A good experience. Helpful and quick to respond to questions. Highly recommended.

I had to work for what I got but the way your people treated me and did your utmost to please my needs was the great part of the experience as well as the personalized experience with you was great.

The vehicle was not as prommised but acceptable. Should have been detailed/cleaned better. Drop off was very efficient.

uncomplicated interaction at the counter
fast return procedure

By far the most friendly car rental in Rome we ever had. And offering an amazing Lancia that was perfectly clean.

the rental of the car was simple, clear and fast, the staff is very attentive and friendly, in short a great experience

Friendly welcome. Good explanation of the existing damage to the car. Good explanation about entering and exiting. The first car rental company to explain the opening of the gas tank.
The car was new and drove great. I received a larger car than ordered.
Friendly welcome by Filippe when returning the car and quick handling. I recommend LOCAUTO.

Everything was great. The Car, the rental process, the return process was in line with the expectations. AAA+

The company is great. from check-in to check out everything was fluent. A+++

Nice staff, good and clean car, easy to find and return car, all for me is prefect. If I come to Italy and rent car again, Locauto will be my first choice.

The rental process was quick and efficient. The staff was courteous, professional, helpful and efficient in collecting the vehicle as well as returning it.
One note for improvement, I ordered a Volkswagen Golf and got a Fiat.
The vehicle I received is not at the level of the Golf even though it is the same category. This detracts my customer experience.

The car was new, in good condition. Not the one in renting on-line aplication, but a good one. Some hidden taxes after you rent the car, but not so expensive. The price was fair, the services were fair.

Terrible car where the screen did not work. You plug in your phone for GPS and there was no connectivity. When I asked to change the car they tried to upsell me to a larger vehicle for more money. When I refused he simply said, "hold the phone, no problem". Excellent service, and that's exactly what we did, had the phone in the tray area propped up against the radio for the 3hr commute to and from. I would not recommend purely based on this experience.

Good car
Good service
Nice people
Good online info