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Locauto Group - Lecce Reviews 

801
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TrustScore 5 out of 5

4.8

Viale del Risorgimento 10, 73100 Lecce, Puglia, IT

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Rated 3 out of 5 stars

We had a hire car from Leche in Puglia to Naples. The car was absolutely fine and collection was efficient and straightforward. However, drop off at Naples main station was very difficult. We had not... See more

Company replied

Rated 5 out of 5 stars

This was our second time using Locauto, first in Lecce. The initial booking process was clear and very easy to follow. Rental administration and checking in / checking out were very efficient. Our car... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. Easy , efficient collect & drop service provided by Daniel at Locauto base in Lecce . New car in excellent condition provided. Easy walk from historical centre/ train station to Loca... See more

Company replied

Rated 5 out of 5 stars

All steps, from booking the car until returning it back wenr very smoothly. The car was great (we were upgraded, thank you) and relaible. The only thing: returning the car at Bari Centrale was a bit... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Viale del Risorgimento, 10 a Lecce potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0832253697. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

801 reviews

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4.8

All reviews

(801)

58,646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paid too much for too little

I’ve rented cars in many places, and here is the only place where there has been a “problem” when returning the car.
Didn’t check the contract I had or the insurance I had, they just said I had to pay for damages and a management penalty. Why is there a penalty for?!? Besides, the place was really in the limit of the city.
Don’t think won’t use this company anymore.

July 28, 2023
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Reply from Locauto Group - Lecce

We are sorry to receive your review. We’d like to learn more about your specific situation and make things right. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our staff will help you to solve your issue. Thanks Anna

Rated 5 out of 5 stars

Locauto Lecce, car rental experience

Smooth and hassle free rental process, clarity of information provided by staff. Assistant friendly and helpful. The car was perfectly clean and in good condition.

July 20, 2023
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Reply from Locauto Group - Lecce

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Top recommendation

Everything went quick and easy..
No try to sell extra insurance or charge extra fee.
Top car at half the price of others.

July 26, 2023
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Reply from Locauto Group - Lecce

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Convenient & Good value

Convenient , good value, nice and helpful man working at the Lecce offices . Free upgrade .

July 24, 2023
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Reply from Locauto Group - Lecce

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Helpful staff

Helpful staff, good car

July 24, 2023
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Reply from Locauto Group - Lecce

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Vgood

Very good service. Excellent car

June 15, 2023
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Reply from Locauto Group - Lecce

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Great experience!

Great experience. Very easy check-in and check-out. The staff were very kind and helpful.

May 30, 2023
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Reply from Locauto Group - Lecce

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

The staff at Lecce were so helpful and…

The staff at Lecce were so helpful and we benefited from a free upgrade. The handover at Brindisi Airport was also very easy and short walk to the departures lounge

May 28, 2023
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Reply from Locauto Group - Lecce

You're welcome Paul,

thanks for leaving this positive feedback!

See you soon in Italy again,
Mario

Rated 5 out of 5 stars

The reception by the staff member

The reception by the staff member
Up grade of car

May 18, 2023
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Reply from Locauto Group - Lecce

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Ease of pick up.

Ease of pick up.
Return was very easy and quick

May 21, 2023
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Reply from Locauto Group - Lecce

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 4 out of 5 stars

Overall good service

Overall good service. Checkout quite quick. Car ok. Lots of nicks and scratches, but plus point no hassle on return.

April 28, 2023
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Reply from Locauto Group - Lecce

Thank you for leaving us a positive review, David. See you soon, Gaia

Rated 5 out of 5 stars

Excellent service

Excellent service
Very professional

May 8, 2023
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Reply from Locauto Group - Lecce

Thank you for leaving us a positive review! See you soon, Luca

Rated 5 out of 5 stars

Personale qualificato

Personale disponibile e qualificato, automobile nuove.

May 8, 2023
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Reply from Locauto Group - Lecce

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 4 out of 5 stars

Pleasant staff

Pleasant staff, car in excellent condition, clear explanation of conditions of hire.

April 24, 2023
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Reply from Locauto Group - Lecce

Thanks for giving us your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 3 out of 5 stars

Location outside of City Location outside of City center

Location outside of City center. Nobody there at return time (closed 12 to 4 pm.
Loss of pressiere in the right back tire.
Otherwise good car!

April 14, 2023
Locauto Group - Lecce logo

Reply from Locauto Group - Lecce

Thank you for your feedback. We have forwarded your report to the competent department. It's important to improve and provide a better service. See you soon, Gaia

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