Staff at the airport both on arrival to pick-up the car and on drop-off for departure were extremely gentle and explaining everything, especially in regards with the insurance policies. Car was great,... See more
Company replied
Location
Switch locationViale Umberto Maddalena, 21, 80144 Napoli, Napoli / Campania, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a good car rental experience. We get an almost new Lancia Ypsilon hybrid in a very good condition with a full tank. The staff processed the paperwork quickly without persistently pushing additio... See more
Company replied
Good service. The desk waiting time was reasonable and the explanation was good. The friendly receptionist looked for the best car solution with regards to passengers and luggage, as did the employee... See more
Company replied
The service was excellent, the staff was very friendly, and the waiting time was short. Also, the vehicles were brand new. However, there is a major point for consideration: I booked through Booking.c... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Napoli Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020407. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Viale Umberto Maddalena, 21, 80144, Napoli, Napoli / Campania, Italy
- +39 0243020407
Unisciti a MyLocauto Friends
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended, will use their service again surely.
Staff at the airport both on arrival to pick-up the car and on drop-off for departure were extremely gentle and explaining everything, especially in regards with the insurance policies. Car was great, and as booked. Was offered an upgrade upon arrival as well, although could not accept as we preferred a small car.
September 24, 2026
Reply from Locauto Group - Napoli Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Reply from Locauto Group - Napoli Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Marco at the Naples airport was…
Marco at the Naples airport was terrific - he explained everything clearly. The car was in good order, clean and ready to go.
September 23, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Reply from Locauto Group - Napoli Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Very very unpleasant staff
Very very unpleasant staff and they wanted a credit card with full name and surname. We haven’t got car and no restitution.
September 22, 2026
Nice rental experience
I had a good car rental experience. We get an almost new Lancia Ypsilon hybrid in a very good condition with a full tank. The staff processed the paperwork quickly without persistently pushing additional options. Next time I will rent from the same company again.
September 26, 2026
Reply from Locauto Group - Napoli Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Easy and Fast Rental in Italy
Easy an Fast Rental Good comunication with The Rental personnel
September 21, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Napoli Aeroporto
Dear Dib,thank you for your review.
We are glad that you enjoyed our professional service.
We hope to welcome you back for a 5-star experience next time!
Elisa
Everything went smooth
Everything went smooth, staff was friendly and helpful. Car was very good too.
September 28, 2026
Reply from Locauto Group - Napoli Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
The pickup location isn't marked on Google Maps. It's hard to find.
The car matched the description. The staff were friendly. There were no issues at all.
September 27, 2026
Reply from Locauto Group - Napoli Aeroporto
Dear Krisztian,thank you for your review.
We are glad that you enjoyed our service, and we have taken your feedback to heart to improve the directions provided on Google Maps so you can find our location easily. We hope to welcome you back soon!
Elisa
Fast
Fast, polite and attentive service - we were escorted to the car, everything was explained and shown to us in detail. Not like others do.
Clean and new car.
September 20, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Napoli Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Napoli Aeroporto
Dear Lino,thank you for your review.
We are glad that you enjoyed our service and hope to welcome you back for a 5-star experience next time!
Elisa
Very good service and car
September 25, 2026
Reply from Locauto Group - Napoli Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Perfect car rental experience
The process of receiving the car was quick, a smiley welcome at the counter, I received a car from the group of cars I ordered, the car was new, clean, and the process of returning the car was also quick.
September 26, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Staff, service, booking process
Very fast car pick-up and drop off, friendly staff, easy booking process.
September 24, 2026
Reply from Locauto Group - Napoli Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
professional team, good car
professional and kind team, good performing car, booking process easy
September 17, 2026
Reply from Locauto Group - Napoli Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
The service was excellent
The service was excellent, the staff was very friendly, and the waiting time was short. Also, the vehicles were brand new. However, there is a major point for consideration: I booked through Booking.com at what seemed to be an excellent price, but when I arrived at the counter, I was negatively surprised to find out that I had to pay a significant additional amount for comprehensive insurance.
September 24, 2026
Reply from Locauto Group - Napoli Aeroporto
Dear Eyal,Thank you for sharing your feedback with us!
We are delighted to hear that you experienced excellent service, friendly staff, short wait times, and enjoyed driving a brand-new vehicle.
Regarding the insurance coverage, we would like to clarify that protection plans purchased through third-party brokers (such as Booking.com) are excess/deductible reimbursement policies managed directly by the broker. Locauto does not have visibility into third-party insurance products purchased online.
Direct coverages offered at our counter eliminate excess fees upfront in the event of damage or theft, providing complete peace of mind without hidden costs. Our desk staff is fully trained to explain what is included in your rental contract and present these optional direct protections so you have all the information needed, though the choice to add them remains entirely up to you.
We truly appreciate your feedback and hope to welcome you back again in the future!
Elisa
Everything smooth
Everything smooth. No deposit required (just debit / credit card for security). Fast process at the airport.
September 16, 2026
Reply from Locauto Group - Napoli Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
uncomplicated and friendly
September 20, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.