Overall, this was a great experience as it was the first time I rented with Locauto. The car was great, clean, and worked well. The only complaint is that I could swear when I requested a car... See more
Company replied
Location
Switch locationVia Francesco Aurelio di Bella, Torre Open, 00054 Fiumicino, Lazio, IT
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Very good car. Honest company - no effort to upcharge me or fake damage. I declined additional insurance (covered by my credit card) and they did not hassle or push me to get it. Line was a bit long b... See more
Company replied
We booked a full coverage package, and at first everything was nice. You get a bit smaller car than you originally rented or are displayed that feels a bit like it nap. When returning the car, we had... See more
Company replied
Easy check-in and instructions. Smooth experience overall. Friendly staff at FCO and Termini. Was able to return the car to another location in Rome at no charge.
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Roma Fiumicino, in via Francesco Aurelio Di Bella - Torre Open, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020401. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Francesco Aurelio di Bella, Torre Open, 00054, Fiumicino, Lazio, Italy
- +39 0243020401
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4.5
Excellent
9K reviews
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Everything worked perfect
Everything worked perfect, a bit queue at delivery though.
September 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy check-in and instructions
Easy check-in and instructions. Smooth experience overall. Friendly staff at FCO and Termini. Was able to return the car to another location in Rome at no charge.
September 9, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Staff was great
Staff was great, service and the car. Everything was very smooth and handled well
September 9, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
That's great to hear! See you soon, Angelo
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Everything went smooth and easy.
Everything went smooth and easy.
Easy booking process, helpfull staff, fresh cars. I'll definitely use them in the future.
September 15, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Well...
Well.... i arrived to the counter, have to pickup a number to be service, it took over 1 hour to get service and get the car.
Extremely slow.
Frank Stipo
September 8, 2026
The car was almost new and in great…
The car was almost new and in great condition, the service desk and the employees were really helpful and nice. I would use them again.
September 7, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Pretty good everything
Pretty good everything. Only issue was some surface mark on the door hope they can resolve. Already too much mark at the surface I couldn’t check very carefully everything!
September 8, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thank you for your feedback! We are glad to hear that everything went pretty well overall.
We apologize for any concern regarding the marks on the door. Minor cosmetic damages like light surface scratches are noted on the vehicle check-sheet and do not always require immediate repair if the car remains fully safe to drive.
We take your comments seriously to keep improving our inspection process, and we hope to welcome you back soon for a flawless, 5-star rental experience!
Elisa
The car was not clean as expected
The car was not clean as expected. Carpets were missing.
September 15, 2026
Very good car
Very good car. Honest company - no effort to upcharge me or fake damage. I declined additional insurance (covered by my credit card) and they did not hassle or push me to get it. Line was a bit long but good experience
September 15, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Renting a car
Helpful staff, quick turnaround and no problem picking up from one location and dropping off at another. Oh, and the car was great as well!
September 15, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Very good experience
September 8, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
I felt I was charged for everything…
I felt I was charged for everything without explanation because another car firm had let me down .The car was great and the people very helpful apart from the booking desk .
September 14, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
Dear Heith Martin,Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the vehicle and that overall our staff was helpful!
However, we are truly sorry that you were left with the impression of being overcharged without explanation. The prices offered at the desk are dynamic and depend entirely on real-time vehicle availability, demand, and season—there is absolutely no intention on our part to take advantage of a inconvenient situation like a cancelled booking with another company. Transparency is very important to us, and our counter staff should always clearly explain all costs.
We are pleased that you still appreciated the quality of our service despite this, and we take your feedback to heart to improve our counter explanations. We hope to welcome you back soon for a much better experience!
Elisa
Reply from Locauto Group - Roma Fiumicino Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Great experience overall
Great experience overall, easy car, survived 2,5hr drive to Tuscany and back to Rome and it was pleasant drive.
September 12, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
airport service was not expedited
airport service was not expedited, and tried to use the App but unable as I am not an Italian resident with at tax number
September 7, 2026
Reply from Locauto Group - Roma Fiumicino Aeroporto
Dear Adrian,thank you for your review.
We are deeply sorry for the frustrating wait you experienced at the airport and for the difficulties you encountered with our app.
We have shared your feedback directly with our relevant team so they can investigate these app limitations and work on a fix for international users.
We truly hope to welcome you back soon so we can provide you with the seamless, high-quality experience you deserve.
Elisa
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