lochelectronics.com Reviews 

Straight up a scam they stole my money and gave me a defective product and refuse to give me refund do not waste you're money buying from these scammers

So far a terrible experience and I haven’t even bought the machine yet.

I really wanted one of these as a friend has one and loves it but I was waiting for the sale as I couldn’t afford it as is.

I have a technical questions which I sent over on the 4th of November to both the “hello” and “support” email addresses with no response. I’ve followed it up twice and nothing. Someone recommended posting on here as it’s the only way they also got a response.

Not impressed.

With everything going on over here, shipping took quite a while and there were some stressful delays, but I’m so glad I stayed! Living in a compact Tel Aviv apartment with almost no counter space, I spent ages looking at options, but nothing fit our tight kitchen until the Capsule arrived. Not having to mess around with plumbing is a huge plus since we just fill the internal tank, and the dishes come out sparkling clean every single time. The UV mode gives me such great peace of mind. It handles our dishes for two with zero fuss, saves so much water, and honestly looks great on the counter. Thanks to the Loch team for checking in on us and delivering an incredible machine!

WORST $500 investment I ever made. It does not hold 37 items unless you count pieces of flatware individually. I've owned mine a couple months now and the longer I own it, the more goes wrong with it. It used to be quiet. Now I have to turn the TV up full volume to hear over it. Can't just close the door normally and hit the power button any longer. Gotta SLAM it so the control panel will engage. Leaks in the back. Does not dry either so be prepared to hand dry all your dishes...all maybe 10 of them. In short... don't waste your cash. I purchased the complete package that came with a rack for the top. The rack does not fit. It falls down into the unit along with everything on it. Total piece of garbage.

Loch has been the most exciting player of my current life.

Thank you, the Loch Team backing this kitchen saviour journey.

A certain Peace of Mind.

The design is essential and incomplicating.

Turns stress into one bottom—
gently end the fuelling sessions with a fan sounding restful that brings joy.

Moved a Loch, the bubble guys are game over.

Power On. Water In—
pour some SUN Classic, as I recommend from the Dutch market.

High quality. Simplicity. Detailed.
The spirit of Scottish design.

Loch has characteristically completed the kitchen warriors on the front line.

A dishwasher with healing powers.

Thank You, Loch, for such a warm and positive experience. And it is, quite convincingly, lots of fun to use.

I've been using the Capsule for 6 months, and before leaving this review, I wanted to make sure my experience was genuine and worth sharing. Throughout these months, the Capsule has been a wonderful helper for my wife and our household. It has significantly reduced our daily chores and made life so much easier! It's perfect for couples who love cooking at home but aren't fond of doing the dishes. I also highly recommend it to busy people who want to save time and to those who are looking for a more eco-friendly way to manage their daily routines.

We truly love our Capsule! It's one of those appliances that makes you wonder how you ever managed without it. Definitely worth recommending!

The dishwasher started malfunctioning after just over ten days. I contacted customer service, but weeks later, I still haven't received a response or any solution. Very disappointing experience.

Really quick delivery . Love my dishwasher . Cleans beautifully and fit just where i wanted it even tho no tap nearby a really brilliant machinw

This is the best purchase I've ever made!

I received my Capsule a few days ago and I’ll see how it lasts on the long run but, for what I can say right now, it is a very positive experience ! I received my first parcel damaged because of undelicate french transport but Eliz, from Loch, have been very helpfull and sent me another one for free. She's been attentive and followed me all the way through untiI I received the second parcel that arrived in good shape this time ! I tried different programs, except for the fruit and the UV one just yet and it's working really well ! I still need to find my way around as my pans and pots can't be put all at once but it is a matter of time to find the right organisation !

Terrible device. Failed twice within the first year of ownership. The solution from customer service is to get you to do your own maintenence. I tried once and it didnt work. They eventually took it back to repair themselves. Worked for a month than failed again. Then had the nerve to suggest I do maintenence again. At this point I would only accept a full refund as an acceptable solution.

Issue NOT resolved. We'd like to return with a full refund.

Delivery of the CAPSULE dishwasher was quick, and we love it! Tested with 4 dinner plates and 4 side plates out of curiosity, they went in but with not quite enough room left for the full 35 items, we figured our plates are probably of a bigger size, and we however only ever have two dinner plates so not a problem. Otherwise washes dishes great and as advertised.

I paid for a product and its shipping. It shipped, hit a logistics problem, and came back to them. Now they want more money before releasing what I already own.

Their story mutated as follows: the reshipment was fully covered. Then it was half. Then it was "company policy". Then it was a mandatory carrier fee. Four versions of one charge, in 3 months.

Notice the pattern. Never a document, always a figure. Each amount conjured to sound plausible, revised the moment it was questioned. The only constant is the request for money.

I have asked repeatedly for the invoice. They promised it. It never arrived.

I can write their reply for them: they understand my frustration, and will look into it privately. They will not produce the invoice. They will not explain why their own written word dissolved.

Honour what you wrote. But stop holding paid orders hostage over a figure you invented

Give me the invoice, or give me a tracking number. Either one ends this review

Great product. Great customer service if issues arise.

I purchased a dishwasher from Loch in 2024. It was perfect for my needs and, although it was more expensive than some alternatives, I was happy to pay the premium to support a small Scottish company.

The dishwasher worked well until June 2026, when it stopped working. I contacted customer support on 29 June and what followed was almost two months of back-and-forth emails attempting to diagnose the issue. During this time, I was asked to take the machine apart on multiple occasions, received incorrect technical advice, and paid for replacement parts that later turned out to be the wrong parts due to an error by customer support. Despite this, I was not offered a refund for the unusable parts. I also sustained a cut to my hand while following the instructions I had been given.

After nearly two months of troubleshooting, Loch offered a one-off free repair provided I paid the postage costs. I felt this was a fair resolution and sent the dishwasher away on 2 September.

Unfortunately, this is where the experience has become even more frustrating. I was told by Diana in customer support that she would track the delivery, confirm when the dishwasher arrived at the warehouse, and keep me updated on progress. As of 22 October, I have received no communication whatsoever. I emailed on 9 October requesting an update and received no response. I then emailed again on 20 October, giving a deadline for a response, and still heard nothing.

At this point, Loch has both the money I paid for the dishwasher and, as far as I'm aware, the dishwasher itself. What started as a positive experience with a company I was keen to support has turned into a very disappointing customer service experience. The dishwasher only lasted two years before failing, and I currently have neither a working dishwasher nor any idea of its whereabouts.

I'm leaving this review because it feels like the only remaining way to get a response from customer support.

Update and response welcomed if Loch would like to resolve this matter.

I just bought a Capsule Solo dishwasher. It arrived very quickly, and was easy to set up. I have a tiny kitchen, and this is the only dishwasher I could find that would fit on the small counter space between my sink and the wall. It works well and we haven't had any problems with it. When I had a question about setup, Loch got back to me quickly with information that I needed.

I'm very happy with my Capsule dishwasher. I did some research and thought it would be the best one for my needs, but you never know until you. I was so happy that it came super well packed and that everything arrived the same day. I watched the brief how-to video and I was all set up and ready to go. I did have a question about using two tanks and I received a quick response when I reached out. If you are on the fence, get a Capsule.

The product is excellent and im very happy with my Capsule. The customer service is outstanding! I can't thank the team enough for their help and guidance.