lochelectronics.com Reviews 

I am so happy to use the Capsule ! I was looking for a solution to use less water in a very small kitchen and studio ! And this dishwasher is perfect ! The package was prepared with a lot of care. It worked perfectly immediately and has a good capacity for one or two persons. The design is very elegant and the sound is ok ! It cleans and drys super well ! And the company is so cool! I really recommend this dishwasher and support their eco friendly initiative.

Love my new Loch diswasher! It cleans my dishes perfectly. Customer service is fabulous, they reached out to me when the silverware basket came with a broken foot. They replaced it quickly and kept in communication throughout the whole process.

I am writing this review to warn potential customers about the unethical business practices of Loch Electronics. Here is the exact timeline of events based on email records:

September 2024: I backed the Capsule Solo dishwasher with an official estimated delivery date of December 2024. I paid both the pledge amount and full shipping/taxes upfront.

May 2025: I received address confirmation emails stating that my unit was part of an upcoming batch.

2025–2026: Over more than a year, I sent numerous inquiries. Every single response was a copy-pasted corporate template promising that my unit was "built," "stored in a warehouse," or "undergoing batch dispatch". They repeatedly hid behind generic excuses about "regional transit constraints" and "airfreight availability", without ever providing a single tracking number or firm dispatch date.

August 2026: After waiting over 20 months past the promised delivery deadline with no dispatch in sight, I reached out to demand a clear update or a full refund. A supervisor (Diana) stepped in, but failed to provide any concrete dispatch date, tracking number, or resolution.

A quick search online quickly revealed that I am far from alone in this situation. Reddit, Facebook groups, and consumer complaint boards are filled with endless evidence documenting this company’s highly unethical, unprofessional, and deceptive practices toward backers worldwide. Holding a backer’s funds indefinitely while failing to ship a standardized product for almost two years, and providing zero actionable answers is completely unacceptable.

Loch Electronics will almost certainly post a polished, empathetic-sounding corporate response right below this review, claiming they "care," mentioning "complex logistics," and asking me to reach out to support.
Don't be fooled by this company.

Really pleased I bought this. Perfect for a small flat or single person. But fits plenty in and washes to a good standard. The programmes give plenty of choice and it’s very easy to setup. Great quality build as well

I love my new dishwasher! It seems silly to get a dishwasher for an RV but I have always hated doing dishes. Now I can just load them up and let it run, while I enjoy the scenery or whatever I'd rather be doing.

This is a beautiful and functional, compact appliance. Things I love about it: Using it, the range of programmes at either 70 or 50C, the fact it cleans all my things really well, from frying pan and plastic chopping boards to dinner plates and teaspoons. My old drying rack and board are redundant - the only thing I still wash up at my off grid place is the air fryer basket. Worth its weight in gold!

I’ve now been using the Loch Electronics Capsule for just over a month, and so far, so good. Overall, I’m really pleased with it and it has made everyday life so much easier.

What I love most is that I hardly have to wash dishes by hand anymore. I can also load the dishwasher as I’m cooking, which makes the cleanup afterwards much easier.

One of my favourite things is that I’ve been able to remove my dish rack altogether, which has made my kitchen feel much more tidy and clutter-free. I really like the slim, stylish design, and the 15-minute quick cycle is particularly useful. It’s also economical to run, which is another big plus.

There are still a few limitations, mainly that larger items don’t fit. But after more than a month of regular use, I’m genuinely happy with my purchase and would definitely recommend it to anyone with limited space and looking for a compact dishwasher.

A great company to deal with, they answered all my questions before purchase both friendly and professionally. And the product is excellent. I purchased the ‘Capsule’ which is easy to use, well built and washes excellently. It has a great progress readout too. I love the fact that you can wash fruit and veg in it along with a blast of uv light too. Excellent company and excellent dishwasher. Highly recommended.

They told me the only way to buy their product in Canada was through indiegogo. The shipping fees were not included and a 3rd party sent an invoice for $150+ to recieve my dishwasher, which itself was over $400. When I asked for a refund as this was not what I had agreed to, they refused and repeatedly insisted that I had given them money to support their crowdfunding campaign and that they had no obligation to return my money.
Abysmal customer service, months spent waiting for responses, no accountability, and every reply feigns concern without offering solutions.

Quick shipping, and what a magical little robot this dishwasher is.

The item arrived on time and very well packed.
Impressed with quality and the design.
The communications from the Company were good.
I would recommend item to anyone thinking of purchasing.

Great communication. My item arrived in great packaging and very promptly. DPD were very helpful on delivery, offering to carry it inside and put wherever I wanted.
Any questions I had were quickly and efficiently answered by Loch.
The product itself is great. Very neat and well made. Straightforward setup and just does what it's meant to.

I was an early contributor who helped fund this product. I believed in Loch and wanted to support their vision. Fast forward to today, and I deeply regret that decision.

My Capsule worked fine – until it didn't. When I reached out for support, I was met with endless delays and empty promises. I first contacted them on June 29th 2026. It is now August 7th 2026 – over 40 days – and all I've received are vague updates about "internal reviews" and "careful consideration." Meanwhile, my unit remains unusable.

I even shared serious health concerns that made this situation more urgent. That was acknowledged but clearly didn't matter.

It became painfully clear: once your warranty expires, Loch's sense of responsibility expires with it. All that talk about community and supporting backers? Just marketing. When their hardware fails, you're left alone – even if you helped put them on the map.

This is a company that takes your money, delivers a product, and disappears the moment something goes wrong. No goodwill, no flexibility, no real support – just polite emails that lead nowhere.

I helped fund this company, and they left me with empty hands. Buy from a brand that actually stands behind its products – because Loch clearly doesn't.

My loch unfortunately stopped working properly. The support I received was really helpful. The new parts were posted out to me and after following simple instructions my Loch is back working as it should be. If anything goes wrong trust the process, they are there to help you. Customer service were brilliant!

Great product, love the outside dimensions as I have a small kitchen, and the inside capacity is impressive, a big frying pan can fit in as well as large dinner plates.

The good:

-It’s very compact and stylish and it fits on our RV countertop without getting in the way.

-The 15 minute wash cycle uses very little water or electricity which is great for off-grid camping.

-It’s fairly quiet and the handle on top is useful for storage between trips.

-Removing the dish rack and using the accessory trays on the bottom allows for some very tall items to be washed, such as skillets and pans.

-It gets hot enough inside to sterilize the contents.

The ok:

-The independent water tank is handy compared to our old dishwasher, which was filled from the top of the machine. Instead of using a pitcher we can just fill the tank at the faucet. It’s not perfect though (see below).

-In certain circumstances the Loch does a good job of cleaning dishes.

The bad:

-The touch panel went haywire and the entire unit had to be replaced.

-The dish rack design is bizarre with no obvious way to attach the silverware basket or arrange the dishes. There’s a weird hump towards the back of the rack which serves no purpose but consumes space.

-There is no sprayer at the top of the machine so if bits of food are launched upwards from the bottom of the tub they land on top of dishes and stay there.

-The outside of the unit must remain dry or it will throw an E4 error code until the lower cavity of the case dries out. Quite an oversight for a product that lives next to a sink.

-Some wash cycles consume more water than the fresh tank holds and as a consequence can dispose of more dirty water than the waste tank can contain. It is not obvious which cycles do this until you run out of water or make a mess.

-The accessory sliding trays don’t work well in practice. The tines are too tightly spaced to hold silverware and the lack of an upper sprayer prevents silverware from getting clean. If used up top for long items (spatulas, etc) it’s difficult to remove the items without dumping them down into the tub.

-The cycles are bizarre. The eco cycle is the longest and consumes the most energy and one of the medium cycles gets the hottest. The cycles need to be logically consolidated.

Summary:

The Loch dishwasher is a neat product which looks great and takes up very little space but doesn’t work as well as it could.

Appropriately sized tanks, an upper sprayer, a redesigned dish rack, and more thoughtful wash cycles would change this from a novelty to a necessity.

The two accessory trays should be one long tray with wider tine spacing to be more useful.

I’m not sure if I’d recommend this product in its current form, but it’s useful for very specific needs and has the potential to be great.

Their product is awesome and support very prompt. They have always been great t answering questions or helping with any issues. It has been one of the best experiences.

Blown away by their dishwasher. I rent and this has changed my life! Thanks! The only minor issue is that the inserts for the plates make them bend in odd directions but generally this works fast and like a dream

I’ve been searching for a high quality, reliable dishwasher for my tiny apartment and this machine has literally changed my life. Sturdy, well designed, easy to use, efficient, and incredibly effective, this has become a staple, every day appliance in my house.

Luxurious!!! After renting small rooms in LA for years and washing my dishes in teeny tiny sinks and big old laundry sinks, I finally have a place where I can have a small countertop dishwasher. The Loch Capsule Dishwasher is beautiful AND cleans my dishes better than I ever could. So grateful. Now when I bring my water bottle up to my lips or use a steel straw I'm not wondering IF it's clean...I know it is.