Very helpful card shop owner who goes out their way to help you. Yes stock goes quick but thats because prices are competitive and they seem to get lots of repeat customers because of this. I see some... See more
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Kind, sweet people. I can’t recommend Lockett Labs enough. My experience was professional from start to finish and you can really tell they go to great efforts for their customers
Thank you soooooo much for a great experience, when i come to you guys, you was polite and was smiling and asked how i was, asked what am I collecting, the conversation was lovely and smooth. You was... See more
Excellent experience. Good pricing and the items were sent very quickly. got my cards in a few days. Packaged well too so no damage could happen in transit. I highly recommend shop and I'm sure I'll b... See more
Company details
Written by the company
Lockett Labs is your UK home for TCGs, collectibles and community. Shop Pokémon, Disney Lorcana, One Piece, Digimon, Magic: The Gathering, plushies, accessories and more. Whether you collect, play, trade or just love the hobby, we’ve got something for you. Join our community for new releases, giveaways, product drops and the latest TCG updates.
Contact info
Lockett Labs PO Box 324 , NR32 9HJ, Lowestoft, United Kingdom
- 08001078743
- info@lockett-labs.com
- lockett-labs.com
4.7
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Disgusting scalper hiding behind a "business"
Tried to charge way over retail on lorcana products as a business, when called out they have blocked those people disgusting behaviour from a "business" don't waste your time here they don't even deserve a 1 star review
December 3, 2023
Unprompted review
Reply from Lockett Labs
Hi Charlie,
It’s a shame I had to block you on Facebook after your malicious comments regarding the “Recommended retail price”. Going to the trouble to leave a 1-Star false review on our trustpilot shows exactly why you have been blocked on Facebook.
RRP stands for “recommended retail
Price” for a reason, it’s only a recommendation of a price and it’s perfectly legal to price how we want.
Your fake review will be flagged for malicious intent.
Kind regards
Lockett Labs
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Charging Scalper Prices as a "Business"
As per title.
Charging almost double retail and claiming they are a business. When me and a few others called them out they have decided to block us all on facebook.
I cannot support this kind of "Business".
Edit: it's not a fake review. You would have got my custom if you weren't scalping product. Unfortunately I would avoid any businesses like yours who prey on customers. Your attitude and how you have gone about this only validates my review further.
December 3, 2023
Unprompted review
Reply from Lockett Labs
Hi Dan.
It’s a shame I had to block you on Facebook after your malicious comments regarding the “Recommended retail price”. Going to the trouble to leave a 1-Star false review on our trustpilot shows exactly why you have been blocked on Facebook.
RRP stands for “recommended retail
Price” for a reason, it’s only a recommendation of a price and it’s perfectly legal to price how we want.
Your fake review will be flagged for malicious intent.
Kind regards
Lockett Labs
Edit:
Scalping is a word referring to people who scalp businesses for product to resell for a higher price. We order in from wholesalers and price things for what they sell for on market price. Your accusations are completely false, and your review is written out of anger rather than facts.
And again, RRP stands for recommended retail price. It’s perfectly legal for us to price items at what we want. If it sells for the price we list it as, which in this case it did, then that’s the consumers choice.
Great experience highly recommended
Great experience highly recommended.
Thank you !
November 23, 2023
Pokémon from Lowestoft!!
Not only to Lockett Labs have a great selection of products at very competitive prices but the website is easy to navigate and the customer service is superb. I will certainly buy from them again, not just because they have a loyalty program, but also because they are local to me and I am a big believer in supporting local, independent businesses.
November 20, 2023
Reply from Lockett Labs
We are so happy to hear your positive experience! :)
Brilliant service
Efficient, prompt service. Immediate response to my email. Would not hesitate to buy from again.
November 6, 2023
Reply from Lockett Labs
You're most welcome!
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Quick, Kind and Accommodating
I had the pleasure of speaking with Ray. She was extremely fair on pricing, quick to respond to my messages on Facebook and the order arrived in great time.
She also made sure that the ornament I purchased was well packaged to ensure safe arrival.
Cannot recommend Lockett Labs enough!
November 7, 2023
Unprompted review
Great service
Great service, super helpful and quick delivery. Would definitely recommend!!!
November 1, 2023
Unprompted review
Everything I ordered was included and…
Everything I ordered was included and nothing had been forgotten.
October 14, 2023
Great quality items!
Great quality items, super friendly service and quick delivery! Nothing but the best from Lockett Labs!
October 21, 2023
Unprompted review
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Perfect service
October 14, 2023
Unprompted review
Brilliant service
Brilliant service! Speedy delivery! Great communication! and so very reasonably priced!
October 4, 2023
Unprompted review
Reply from Lockett Labs
We feel honored to hear you were happy with everything! Enjoy!
Lockett Labs for the pulls 🙌
Great communication and great help too a newbie collector like myself!!
Top service and very glad to have them local to myself 😁
⭐️⭐️⭐️⭐️⭐️
😉
September 30, 2023
Unprompted review
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Shop is helpful and attentive to orders
September 12, 2023
Reply from Lockett Labs
Thanks for shopping with us! :)
Company was very helpful and delivered…
Company was very helpful and delivered my items extremely fast and in good packaging.
Would recommend for you TCG needs.
October 2, 2023
Unprompted review
10/10 across the board
October 1, 2023
Unprompted review
Super!!!
Very good communication and very fast delivery. Thank you very much, happy with the folders!!
September 27, 2023
Unprompted review
Reply from Lockett Labs
We are delighted to hear, it was a pleasure! :)
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Excellent store
Excellent service. Great comms. Would definitely recommend!
September 25, 2023
Unprompted review
Reply from Lockett Labs
Thank you very much! (:
quick and reliable!
September 22, 2023
Unprompted review
Lockett labs was brilliant very fast
Lockett labs was brilliant very fast at responding to messages and got my package perfectly as advertised. I also like the fact that they checked up on the delivery which I fount very nice. Highly recommend
September 14, 2023
Unprompted review
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