Lock Fitter Ltd Reviews 192

•

4.9

Locks Supplier

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed and efficiency of their delivery. Many people found the products to be exactly what they needed, with some even receiving items a day ahead of schedule. The staff is frequently commended for their helpful advice and proactive communication, ensuring a smooth ordering process. However, some customers also noted minor issues with delivery, such as items being left through the letterbox or unexpected delays from the courier. A few people mentioned receiving the wrong color product, though the overall sentiment regarding product quality remained very positive.

What people talk about most

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the super quick and speedy... See more

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the products as... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness and efficiency. Many reviewers praised... See more

Order

Reviewers mention positive feedback about their order experience. Customers praise the quick and easy... See more

Reviews shaping this summary

Your company delivered the key next day,but I was rather surprised that the delivery driver did not know that he was delivering keys which are valuable security items However all"s well that ends... See more

Company replied

After a lot of desperate searching, Lock Fitter were the only company I could find that stocked the exact sized/shaped old fashioned patio door handle that I needed. It also arrived a day ahead of exp... See more

Company replied

Really simple website and order process. I did end up ordering the wrong colour handle, but when I called they were very helpful arranged an exchange. The new handle arrived the next day. I've had... See more

Company replied

Company details

Written by the company

Tthe UK’s trusted security hardware service offering unparalleled expertise and security solutions to both residential and commercial clients. Our commitment is to your safety, ensuring that your lock systems are robust, reliable, and tailored to your specific needs. Our Story Founded in 2016, Lock Fitter began with a simple goal: to provide top-notch home security services with a community-focused approach. Our journey started in the heart of Nottinghamshire and our online store now services the nation, thanks to our dedicated team and loyal customers. Our Mission At Lock Fitter, we strive to deliver not just services but peace of mind. Our mission is to keep your premises secure with state-of-the-art technology and skilled craftsmanship. We are constantly scoping the market to stay ahead in the ever- evolving world of security. Our Team Our team comprises experienced professionals who are passionate about security and customer satisfaction. We believe in continuous training and development to ensure our team are equipped with the latest skills and knowledge in the industry. Why Choose Us? Expertise: With years of experience, our team offer expert advice and solutions. Bespoke Solutions: We provide customised lock and security solutions to fit your unique requirements. Transparent Pricing: We offer competitive pricing with no hidden fees, ensuring you get value for your money. We invite you to discover the Lock Fitter difference. Whether you need an emergency lock repair, security system installation, or a consultation, our team is here to help. Trust us to secure what matters most to you. For more information or to schedule a service, contact us today on 01623 334433 or via our website. Lock Fitter – Your Security, Our Priority.

Contact info

12, NG17 2SY, Sutton-In-Ashfield, United Kingdom
01623 334433
info@lockfitter.co.uk
lockfitter.co.uk

4.9

Excellent

192 reviews

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Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 11, 2026

February 18, 2026

Reply from Lock Fitter Ltd

Feb 24, 2026

Glad we could help Mrs Gill 🙂

Feb 18, 2026

Excellent Service

Excellent Service, Arrived within 2 days of ordering and kept upto date with progress. Highly recommend!

February 15, 2026

Reply from Lock Fitter Ltd

Feb 18, 2026

Glad we could help Richard 😊

Feb 16, 2026

Worked out a great solution

Had a few orders to organise and the customer service was excellent, really helpful sorting everything out. Needed some advice and came up with a really good solution to a problem which they then organised. Thinking outside the box to make it it work!

February 4, 2026

Reply from Lock Fitter Ltd

Feb 17, 2026

Glad we could help Alan 🙂

Feb 14, 2026

After placing my order for locks and…

After placing my order for locks and keys, I received a call from the company offering various key choices and letting me know they would arrive shortly. The items arrived punctually and functioned flawlessly. I was delighted with the personal attention they provided by calling to discuss the options. The customer service was top-notch, and I would certainly choose to use their services again.

February 13, 2026

Unprompted review

Reply from Lock Fitter Ltd

Updated Feb 16, 2026

Glad we could help 😊

Feb 13, 2026

New lock

Great product at a really good price excellent delivery

February 10, 2026

Feb 7, 2026

Warmcore Main Handle. Arrived safely and as stated

Arrived safely and as stated
Thank you

February 5, 2026

Reply from Lock Fitter Ltd

Feb 7, 2026

Glad we could help Steven 🙂

Feb 1, 2026

Speedy delivery and knowledgable

Speedy delivery, received within 24hours of ordering to north east of Scotland, Offered a good product knowledge prior to ordering, free delivery and provided a discount code. Can’t fault the service and would highly recommend and will use again in the future.

January 28, 2026

Reply from Lock Fitter Ltd

Feb 2, 2026

Glad we could help Douglas 🙂

Jan 31, 2026

Excellent service

Excellent, quick and efficient service. Dave was very helpful when I enquired and his assistance was greatly appreciated. Would highly recommend 😊

January 29, 2026

Reply from Lock Fitter Ltd

Feb 2, 2026

Glad we could help Janine 🙂

Jan 30, 2026

Replacement lock- excellent customer service

After my door lock jammed I searched for a replacement and found Lock Fitter Ltd could supply what I needed. Dave contacted me quickly to offer expert support and advice in a friendly manner which ensured my purchase was exactly what I needed.
Each of my emails were answered very quickly and I got the feeling that they actually cared that the order and delivery of the product went smoothly.
I’d absolutely buy from Lock Fitter Ltd again. Professional service with outstanding customer service!

January 25, 2026

Reply from Lock Fitter Ltd

Feb 2, 2026

Glad we could help Gemma, we really do care 🙂

Jan 29, 2026

Great Service

Great Service. Great communication about delivery and product is just as described. Thank you

January 27, 2026

Reply from Lock Fitter Ltd

Jan 30, 2026

Glad we could help Claire 🙂

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