Locks Express Reviews 35

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My front door had jammed up locking us in our home even though it was unlocked. I looked for a local company and came across Locks Express a local family run company. Dean was at my home just over an... See more

Company replied

Rated 5 out of 5 stars

Excellent service.Had problems with removing keys from locks, rang in the morning and Dean arrived at the time arranged . He immediately new what the problem was and easily fitted new locks. Cannot f... See more

Company replied

Rated 5 out of 5 stars

Our front door lock broke literally locking us in the house! Quick phone call and 3 hours later I now have an open door and a much improved, smoother lock. Excellent workmanship. Tidy. Cleaned up afte... See more

Company replied

Rated 5 out of 5 stars

My first experience of needing the services ofca locksmith; I had no idea of what to expect or prices, my issue was a jamming/stiff upvc door handle that was grinding and temperamental at locking. I... See more

Company details

  1. Locksmith
  2. Emergency Locksmith Service

Written by the company

Locks Express is a family run locksmith and upvc door repair company based in Kendal, Cumbria. We are a father and son team consisting of myself, Dean Balderstone and Alan Balderstone, my dad. We have over 40 years of combined experience in the locksmith industry, serving thousands of customers all over Cumbria and Lancashire since Locks Express was started in 2004. We pride ourselves on our excellent customer service and workmanship, which is why we are also part of the Trading Standards ‘Buy With Confidence’ scheme. We are the only locksmiths in the area to be Approved by Trading Standards. Over the years we've built great relationships with customers who choose to come back to us time and time again. We work for numerous holiday let companies, landlords, letting agents and estate agents in the Kendal, Lancaster and Barrow in Furness areas. We supply and fit high security locks, cylinders, mechanisms and hardware and use quality and reliable lock brands such as Union, Yale, Chubb and Mul-T-Lock. All of our work comes with a full parts and labour warranty. We cover all aspects of domestic and commercial locksmith work and cover areas such as Morecambe, Grange over Sands, Windermere and Ulverston. You can be sure you're in safe hands with Locks Express Locksmiths.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My front door had jammed up locking us…

My front door had jammed up locking us in our home even though it was unlocked. I looked for a local company and came across Locks Express a local family run company. Dean was at my home just over an hour after my call and freed the door and replaced the mechanism. He was friendly, efficient and respected my property whilst working. A complete professional. Thank you so much.

April 21, 2026
Unprompted review
Locks Express logo

Reply from Locks Express

Thank you so much Angela for this 5 star review of Locks Express Locksmiths in Kendal.

Opening failed / faulty upvc door locks is our speciality and we have over 20 years of experience of repairing upvc locks in Kendal.

thank you for using Locks Express Locksmiths.

Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service.Had problems with removing keys from locks, rang in the morning and Dean arrived at the time arranged . He immediately new what the problem was and easily fitted new locks. Cannot fault the service, will definitely recommend this company.

March 30, 2026
Unprompted review
Locks Express logo

Reply from Locks Express

Thank you so much Jennifer for the great 5 star review. The new British Standard TS007 3 star locks will make a big difference.

Regards,

Dean,
Locks Express

Rated 5 out of 5 stars

Very professional and fast service.

Very professional and fast service.

March 4, 2026
Unprompted review
Locks Express logo

Reply from Locks Express

Thanks very much for your review and 5 stars, its great to hear we were professional and fast.

Regards,

Dean,
Locks Express Locksmiths

Rated 5 out of 5 stars

Fantastic service

Fantastic service, from initial phone call to new locks fitted - under 4 hours, absolutely delighted and 100% satisfied, can highly recommend

January 16, 2026
Unprompted review
Locks Express logo

Reply from Locks Express

100% satisfied! - Cant get any better than that! Thanks very much for sharing your experience and putting your review on.

Regards,

Dean,
Locks Express Locksmiths

Rated 5 out of 5 stars

Quick and friendly service at a good…

Quick and friendly service at a good cost. Dean arrived on time and sorted the problem with my patio doors quickly excellent service I'd recommend to all

November 21, 2025
Unprompted review
Locks Express logo

Reply from Locks Express

Hiya,

Thanks for reviewing Locks Express Locksmiths and for your kind comments on our service and price.

Regards,

Dean,
Locks Express Locksmiths

Advertisement
Rated 5 out of 5 stars

Great service

Great service, came within a few hours and did a wonderful job. Very friendly, helpful and professional. HIghly recommended

December 4, 2025
Unprompted review
Locks Express logo

Reply from Locks Express

Hiya Oli,

Thanks very much for your review and 5 stars, its great to hear we did a wonderful job.

Regards,

Dean,
Locks Express Locksmiths

Rated 5 out of 5 stars

A locked front door issue

Our front door lock broke literally locking us in the house! Quick phone call and 3 hours later I now have an open door and a much improved, smoother lock. Excellent workmanship. Tidy. Cleaned up after themselves. Polite and considerate of our property. Highly recommended.

December 4, 2025
Unprompted review
Locks Express logo

Reply from Locks Express

Thank you Sarah for writing a review. Its great to see our locksmith was tidy and clean and has provided excellent workmanship.

Regards,

Dean,
Locks Express Locksmiths

Rated 5 out of 5 stars

Great service.

I have used Dean at Locks Express across multiple properties since 2009.

The fact that I still use his services after sixteen years tells you everything you need to know !!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recomended

Highly Recomended!

Great communication, fixed with no fuss. Made everything very easy.

November 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly recommended for their efficient

Highly recommended for their efficient, professional and friendly service. Fixed my UPVC door at the price we agreed even though he had to source spare parts and return a second time to complete the job.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent advice, prompt service and replacement of a troublesome back door lock. Very happy with all the work from Dean at Locks Express.

August 5, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Faulty door lock

Dean was very pleasant to deal with when I rang to enquire when he could attend to fix a faulty door lock. We quickly agreed a date & time. On the day I described the problem we had with door lock, Dean not only quickly sorted & fixed the lock but was happy to spend more time to ensure both doors were working correctly & better than they had in last few years. Saved us buying new doors I’m sure. 👍
Great service. Would highly recommend Dean (good to support a local business too).

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Dean

Dean , responded immediately and worked expertly and promptly to fix my locked door issue . Highly recommended

June 17, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look