Lock Shop Direct Reviews 

285
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery, often receiving orders the next day. People are highly satisfied with product quality, noting items are faultless and work perfectly. The service is frequently highlighted as top-class, with an easy online ordering process, helpful website information, and knowledgeable assistance making it simple to find the right product at a good price. However, some customers experienced delivery delays, with orders not arriving as expected, and a few reported issues with tracking. Some also mentioned receiving damaged items or encountering order mistakes, which sometimes required additional steps to resolve.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Product

Customers had positive experiences with product, often praising the good range of items and the ease of... See more

Service

Reviewers mention positive feedback about service, highlighting its excellence, speed, and helpfulness.... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order and received the next day as promised. Discounted prices and extremely happy with the service. Saved me £100s on quoted services from local locksmiths. Thank you all at LSD.

Company replied

Rated 5 out of 5 stars

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more

Company replied

Rated 5 out of 5 stars

I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more

Company replied

Rated 5 out of 5 stars

This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more

Company replied


Company details

  1. Locks Supplier
  2. Fire Protection Equipment Supplier
  3. Key Duplication Service
  4. Locksmith
  5. Security Equipment Store
  6. Security System Supplier

Written by the company

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

285 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(285)

248 reviews in the last 12 months

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Rated 5 out of 5 stars

Good online experience

Lock Shop Direct had the product that I needed at a reasonable price. The online ordering process was trouble free and the product arrived within a couple of days. Very happy with the all round service.

March 21, 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

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Rated 5 out of 5 stars

Excellent service

Very good service and a very handy window restrictor that can be disconnected in an emergency.

March 9, 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

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Rated 5 out of 5 stars

Needed a couple of bits….

Needed a couple of bits to get me out of a fix with a new piece of door furniture.

Lock Shop direct had the items that were delivered on time.

March 2, 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

The whole experience was good

The whole experience was good, great product, fast delivery and good price. I will be using lock shop direct again in the future!

March 5, 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

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Rated 5 out of 5 stars

Impressed as a 1st time customer

Impressed as a 1st time customer. Needed keyed alike secure keys and their security process was very good. They kept in contact and verified my security information and then processed my order with no issues. Was a quick process and very good price. Will be using in the future. Thank you.

January 29, 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. But I made a mistake in order the wrong part.

March 9, 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

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