Lock Shop Direct Reviews 

285
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery, often receiving orders the next day. People are highly satisfied with product quality, noting items are faultless and work perfectly. The service is frequently highlighted as top-class, with an easy online ordering process, helpful website information, and knowledgeable assistance making it simple to find the right product at a good price. However, some customers experienced delivery delays, with orders not arriving as expected, and a few reported issues with tracking. Some also mentioned receiving damaged items or encountering order mistakes, which sometimes required additional steps to resolve.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Product

Customers had positive experiences with product, often praising the good range of items and the ease of... See more

Service

Reviewers mention positive feedback about service, highlighting its excellence, speed, and helpfulness.... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order and received the next day as promised. Discounted prices and extremely happy with the service. Saved me £100s on quoted services from local locksmiths. Thank you all at LSD.

Rated 5 out of 5 stars

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more

Company replied

Rated 5 out of 5 stars

I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more

Company replied

Rated 5 out of 5 stars

This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more

Company replied


Company details

  1. Locks Supplier
  2. Fire Protection Equipment Supplier
  3. Key Duplication Service
  4. Locksmith
  5. Security Equipment Store
  6. Security System Supplier

Written by the company

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

285 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(285)

248 reviews in the last 12 months

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Rated 5 out of 5 stars

Yale Superior Key Cutting

Ordered 12 additional keys of Yale Superior locks, tested all the keys and they work perfectly.

January 9, 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Perfect replacement on time.

Perfect replacement saved having to get new door. Arrived in very good time even although it was Christmas holiday period.

December 29, 2025
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review.

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Rated 5 out of 5 stars

Simple website

Simple website, quick post and responsive to queries

January 9, 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Top quality product

Top quality product, ever so helpful service team made a difficult task easy. Very pleased to recommend to anyone.

January 6, 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review.

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Rated 5 out of 5 stars

Changed four lock barrels

Great range of products, clear information on how to order, very competitive prices and very speedy delivery.

January 10, 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review.

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Rated 5 out of 5 stars

Professional Company

Excellent company to deal with. Customer orientated and extremely helpful in resolving any issues quickly and efficiently and in a friendly manner.

January 7, 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

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Rated 5 out of 5 stars

Definitely recommend 👌

Kept informed at all times during the order, original Yale keys used.
Order completed quickly and a good prices for three extra keys.
Brilliant 😃

December 20, 2025
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

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