City Locksmiths Gwent Ltd Reviews 68

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Called citylocksmiths out today, to gain access to my summerhouse after losing the keys, He arrived in good time, Gained access to the summerhouse, quickly without causing any damage to the UPVC door... See more

Company replied

Rated 1 out of 5 stars

Dishonest and deceitful. False claims on adverts. Tried to get me to sign a blank contract. Drilled a doorlock that probably did not need to be drilled. Damaged and removed other door parts un-necessa... See more

Company replied

Rated 5 out of 5 stars

Can’t praise city locksmith enough after my 85 year old mother had a problem with her front door wouldn’t lock nick came out at short notice and sorted the lock mechanism out thank you for looking aft... See more

Company replied

Rated 5 out of 5 stars

We had a key broken in a lock, which wasn't accessible from the other side of the lock. Nick answered my phone call immediately and, because he was finishing another job in our area, was with us withi... See more

Company replied

Company details

  1. Locksmith

Information provided by various external sources

24 Hour Locksmiths Newport | Lock Outs | Lock Changes | Key Cutting | Lock Repairs Newport | Cheap Emergency Locksmith in Newport | Locksmith Newport | Newport Locksmiths | upvc Specialist | Property Maintenance | Local locksmiths | Cardiff Locksmiths |locksmith Cardiff | Local Cardiff Locksmiths


Contact info

4.1

Great

TrustScore 4 out of 5

68 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Very efficient service

Very efficient service. Would definitely recommend Nick and will use service again.

January 16, 2018
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thanks very much Mrs Thomas for giving me a 5* review. Kind regards Nick (Magor Locksmiths)

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Rated 5 out of 5 stars

Great service

Great service. Returned calls promptly and friendly and professional when replacing my UPVC lock. Useful lesson given in how to prolong its life and 12 month guarantee. Will definitely use again if need arises.

January 11, 2018
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thank you very much Mrs Horsley for your great review. I appreciate you kind comments. Kind Regards Nick (Usk Locksmiths)

Rated 5 out of 5 stars

Could not fault this Service

Could not fault this Service. I rang for help the day before Christmas Eve. He turned up on time as arranged and fixed my front door at the agreed price. Would definitely use them again 👍

December 26, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thank you Mrs Britten for your great review. I appreciate the time to review my service. Kind Regards Nick.(Barry Locksmiths)

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Rated 5 out of 5 stars

Excellent service

Excellent service. He came the day I called him, and did a brilliant job.

December 15, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thank you Mr/Mrs Weeks for your great review. Regards Nick (Chepstow Locksmiths)

Rated 5 out of 5 stars

Very professional service with …

Very professional service with competitive prices. Thanks Nick.

December 7, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thank you very much Mr Foster for your 5* review. Regards Nick (Caerphilly Locksmiths)

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Rated 5 out of 5 stars

Really excellent service

Really excellent service - did a really good job on a difficult door and persuaded me Not to waster my money on another door when he could have made several hundred pounds Can’t fault it !

November 18, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thank you very much Mrs Smele for giving me a 5* review , I appreciate your time. Kind Regards Nick (Cardiff Locksmiths)

Rated 4 out of 5 stars

Jobs well done

Jobs well done! Polite workman and everything explained beforehand with price

October 31, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thank you Mrs Wynne for reviewing my service. Much Appreciated. Regards Nick (Monmouth Locksmiths)

Rated 5 out of 5 stars

Excellent service

Excellent service , i would certainly recommend this company to anyone .Thankyou Nick .

October 25, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thanks Mrs Curtis for your review. Regards Nick.

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Rated 5 out of 5 stars

Change of door locks

Nick arrived on time, was professional throughout, offered sound advice in the choice of locks and security levels, and was overall very helpful. Locks were changed quickly and efficiently. I would definitely recommend City Locksmiths Gwent!

October 22, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thank you Mrs Adams for giving my service a 5* review. I appreciate your time you took to write it. Kind Regards Nick (Newport Locksmiths)

Rated 5 out of 5 stars

Change of locks

Very helpful and pleasant guy. Came out quickly to review and advise on the best locks to choose following a recent house move. Very fast, efficient and reasonably priced service .

October 18, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thank you Mrs Robson for taking the time to give me a great review, I'm glad your happy. Kind Regards Nick (Newport Locksmiths)

Rated 4 out of 5 stars

Excellent response to my call pleasant …

Excellent response to my call pleasant man but thought pricey at £69 to retrieve keys out of the door which took 5 mins.

October 17, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thanks Mrs Chapman for your review. Regards Nick (Cwmbran Locksmiths)

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Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional, thorough and clear information given.

October 6, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thank you Mr Davey for giving my service a great review. Regards Nick (Newport Locksmiths)

Rated 5 out of 5 stars

Change door lock

Fast and efficient service to change the lock in our door.

October 2, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thanks Mr Perkins for giving me a great review. Much Appreciated. Regards Nick (Newport Locksmiths)

Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived promptly and carried out a professional and guaranteed repair.

October 2, 2017
Unprompted review
City Locksmiths Gwent Ltd logo

Reply from City Locksmiths Gwent Ltd

Thank you very much Mrs Coward for reviewing my service today and giving me a great review. Kind Regards Nick (Cardiff Locksmiths)

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