I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... See more
Company replied
Bought reglazing tools 90degree, not used them yet but surely they'll be fine, curious that the instructions say to use between bead and glass though?
Had a couple of hiccups to start with just because of their new phone system. Web site was easy to order next day delivery didn’t happen but they refunded the postage all parts were correct and what I... See more
Company replied
Company details
Information provided by various external sources
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Contact info
United Kingdom
- lockstation.co.uk
4.3
Excellent
517 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item delivered was damaged but replaced…
Item delivered was damaged but replaced quickly and without any hassle.
January 27, 2026
Reply from Lockstation
Thanks so much for the 5 stars, John! ⭐⭐⭐⭐⭐
We’re glad we could quickly replace your item and make the process hassle-free 🚚✅ Your patience is much appreciated, and we’re happy everything worked out smoothly!
Kind Regards
Lockstation Team
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Wrong item sent, no refund
Wrong item sent. As I opened it, they are refusing to accept the return.
January 26, 2026
Reply from Lockstation
Hello,
I am very sorry to see your 1 star review.
After checking all the emails there was never any mention of us refusing to accept the return and in fact a return label has ben sent to you to enable you to send the part back free of charge.
Please kindly remove your false review.
Kind Regards
Lockstation Customer Service Team
I am very happy to have come across…
I am very happy to have come across Lockstation.
This was my 2nd purchase from Lockstation because they seems to be only one who is selling the 30 year old handles that I needed to replace.
Delivered on time.
Thank you
January 5, 2026
Reply from Lockstation
Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re thrilled to hear you found us and that we could help with those rare 30-year-old handles 🔑⌛ It’s fantastic to have you back for a second purchase!
We really appreciate your support and are always here when you need us 😊
Many Thanks
Lockstation Team
5 star
Website very easy to use, items ordered were delivered in good time. Will definitely use again.
January 5, 2026
Reply from Lockstation
Thanks so much for the 5 stars, Matt! ⭐⭐⭐⭐⭐
We’re glad you found our website easy to use 💻👌 and that your items arrived on time 🚚📦
We really appreciate your support and look forward to helping you again in the future! 😊
Kind Regards
Lockstation Team
Reply from Lockstation
Thanks so much for the 5 stars, Patrick! ⭐⭐⭐⭐⭐
We’re glad you enjoyed our selection 🛠️🔑 and appreciate your support.
Looking forward to helping you again soon!
Many thanks
Lockstation Team
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No installation instructions provided
No installation instructions provided, none available when I enquired, no answer when I asked for the manufacturers contact details.
January 5, 2026
Reply from Lockstation
Hi there,
We’re really sorry to hear about your experience and the frustration caused 😔. That’s definitely not the standard we aim for.
Please get in touch directly at [your support email/phone] so we can provide the installation instructions and the manufacturer’s contact details right away, and make this right for you.
Kind Regards
Lockstation Team
Great price and quick delivery.
January 5, 2026
Reply from Lockstation
Thanks so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re glad you were happy with the price 💰 and speedy delivery 🚚💨
Your support means a lot — thanks again!
Kind Regards
Lockstation Team
Item as described
Item as described. Did the job and reasonable cost. Delivery on time too!
January 5, 2026
Reply from Lockstation
Thanks for your review! ⭐⭐⭐⭐
We’re glad to hear the item was as described, did the job 🔧, and arrived on time 🚚✅
If there’s anything we could do to make your experience a 5-star one ⭐, we’d love to know!
Kind Regards
Lockstation Team
Worst company ever
Worst company ever. I have paid extra for a next day delivery, 6 days later still no delivery. No response on phone calls, no reply to emails. When they finally replied 2 days ago they have advised that will be delivered the next day. No sign of my order yet.
December 4, 2025
Unprompted review
Reply from Lockstation
Hi there,
We’re very sorry for the experience you’ve had 😔. This is far from the service we aim to provide, and we completely understand your frustration.
Please contact us directly at [your support email/phone] with your order details so we can urgently track your delivery and resolve this for you as quickly as possible. We want to make this right.
Kind Regards
Lockstation Team
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100%. Had a couple of hiccups to start with…
Had a couple of hiccups to start with just because of their new phone system. Web site was easy to order next day delivery didn’t happen but they refunded the postage all parts were correct and what I ordered. Prior to buying from this company I spent ages trying to get the hinges I needed they had them. Will definitely use again
December 3, 2025
Unprompted review
Reply from Lockstation
Thank you for your detailed review, Andi! ⭐😊 We really appreciate your patience while we worked through a few early hiccups with our new phone system 📞. We're glad to hear the website made ordering easy and that the parts you received were exactly what you needed 🔩.
Apologies again that the next day delivery didn’t happen, but we’re pleased we could resolve this by refunding the postage 📦. It’s great to know you were finally able to find the hinges you’d been searching for!
Thanks again for your support, and we look forward to helping you again in the future 👍.
Kind regards,
Lockstation Team 🔐
Key works great, quick delivery
Delivery was quick and it was easy to order what I needed. The master key works great as I have two locks of the same series but different numbers. Wasn't sure if they needed separate keys so just ordered a master one. Thank you
November 24, 2025
Reply from Lockstation
Thank you for your great review! ⭐😊 We're really pleased to hear the ordering process was easy and that your delivery arrived quickly 📦🚚.
It's also great to know the master key worked perfectly for your locks 🔑. If you ever need any help or advice in the future, we're always happy to help.
Thanks again for your support!
Kind regards,
Lockstation Team 🔐
Reply from Lockstation
Thank you for your fantastic review, Scott! ⭐😊 We're thrilled to hear you found our website easy to use, enjoyed quick delivery 📦🚚, and are happy with the quality of the hinges 🔩.
We really appreciate your support and look forward to helping you again soon!
Kind regards,
Lockstation Team 🔐
Helpful and fast
Didn't know my exact model , wanted to DIY to save some cash cheapest offer from a locksmith was 200 with their help i got the correct lock and installed for 80 thanks to the team for help
November 24, 2025
Reply from Lockstation
Thank you for your wonderful review! ⭐😊 We're so glad we could help you find the right lock and save you money 💰🔐. It’s great to hear that our team’s guidance made your DIY installation easy and successful 🛠️.
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
Lockstation Team 🔐
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Reply from Lockstation
Thank you for your fantastic review! ⭐😊 We're delighted to hear you found our online shop easy to use and that your keys arrived promptly 📦🔑.
We really appreciate your support and look forward to serving you again!
Kind regards,
Lockstation Team 🔐
Thank you very much Aldridge for the…
Thank you very much Aldridge for the new account
October 28, 2025
Reply from Lockstation
Hello,
thank you very much for taking your time to leave us a review, although I believe you have left the review for us in error.
We are Lockstation - Ezlok Limited not Aldridge.
Kind Regards
Great quality locks at a very…
Great quality locks at a very reasonable price and fast delivery. Excellent communication and all round service, highly recommended.
October 28, 2025
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Can not get to speak to the company???
I ordered an expensive padlock from Lockstation on 11th October. I tried today to contact the company to find out if my lock had been despatched.
Instead of speaking to someone and getting an update I was left concerned as to whether this site is genuine??
I phoned three times, waiting, whilst I listened to their repetative jingo tell me how great they are but each time got cut off. I tried to speak to deliveries and also to sales. I never actually got to speak to a human. The website has not been updated since Saturday when I placed my order which says they are preparing my order. How many days does it take a "professional" business to put a padlock into the post?
A professional company should have people to answer the phone and tell me has my order been dispatched yet? This is my first order and I am NOT impressed.
Update: 16th October 10.30am
So my padlock arrived from Lockstation this morning but they sent me the WRONG padlock. I checked the order, just to confirm it was their mistake not mine. So I tried phoning Lockstation but they are continuing to have phone problems because I was cut off as I waited on hold. I called back a second time, this time selecting the sales option and got through.
They have apologised and said they would send out the correct padlock today along with a label so I can send the other one back. Hope this gets resolved in a couple of days but I would not use them again.
October 14, 2025
Unprompted review
Reply from Lockstation
Thank you for your feedback, and I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide.
We understand how frustrating it must have been trying to get through without success, especially after placing an order for a high-value item. Our phone lines have been having some technical issues, which is being looked into — for that, we sincerely apologise.
Your order placed on 11th October has now been despatched. We are closed at weekends so your order was actioned Monday. Our standard delivery is 2-5 working days. However, you absolutely should have been able to speak to someone for an update, and we take full responsibility for that failure in communication.
We are reviewing our phone system to ensure customers are not left waiting or cut off going forward.
We appreciate you giving us the opportunity to put this right and hope to restore your confidence in us.
Kind regards,
Kirsty
Ease of use good service and delivery…
Ease of use good service and delivery times will use them again
September 25, 2025
Souber Tibbe lock picks
Bought the Souber Tibbe lock picks, clockwise and anti-clockwise. Easy to order, arrived quickly and most importantly- they work. One happy customer
September 24, 2025
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