I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... See more
Company replied
Bought reglazing tools 90degree, not used them yet but surely they'll be fine, curious that the instructions say to use between bead and glass though?
Had a couple of hiccups to start with just because of their new phone system. Web site was easy to order next day delivery didn’t happen but they refunded the postage all parts were correct and what I... See more
Company replied
Company details
Information provided by various external sources
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Contact info
United Kingdom
- lockstation.co.uk
4.3
Excellent
517 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
Good prices, easy to use website, very quick delivery.
Found my niche item quickly, website had all the necessary details to avoid mistakes.
August 28, 2024
Advertisement
Good service. Good prices
I made a telephone enquiry prior to placing my order online which was answered professionally.
We were impressed with the cost of the lock being considerably less than others we had looked at.
Ordering a lock and extra key I chose next day delivery.
Item arrived and fitted by ourselves.
I would recommend this company.
August 27, 2024
I did not receive my order.
I did not receive my order.
You have not refunded me.
You have not contacted me about it as promised.
July 29, 2024
Good jiffy bag
June 25, 2024
Advertisement
Terrible customer service!!!! Avoid auba bit more and get better service and quality
Accidentally ordered wrong size lock after contacting them to see I could exchange was just given it link to buy another. Paid extra for next day delivery and received it three days later and was told same day despatch isn't guaranteed.
June 24, 2024
Great to deal with, highly recommended.
Great to deal with, turned around an additional request I had quickly across multiple parts of the company with no fuss and timely handover between internal people. I will use again if I need anything in this area and I'd *Highly Recommended* them.
May 28, 2024
Advertisement
Best glass cleaning product on the…
Best glass cleaning product on the market. Fast service too. Definitely recommend.
April 24, 2024
Great
Great, had the lock barrel I needed to replace my old one, I fitted it myself, it is now working very well.
Quick delivery. Good price.
April 25, 2024
Easy to find the part required and…
Easy to find the part required and delivered as promised.
April 25, 2024
Advertisement
They are a huge selection
They are a huge selection, and my order arrived in a couple of days.
April 24, 2024
Always pleased with service and price…
Always pleased with service and price at Lockstation , my go to stock supplier now .
March 26, 2024
Advertisement
Quick easy and value for money.
March 25, 2024
I got exactly what I required and to…
I got exactly what I required and to avoid a mistake I spoke to someone at the company who quickly gave me answers to my questions. They were very easy to contact - no waiting in a queue for 30 minutes.
February 26, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.