I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... See more
Company replied
Bought reglazing tools 90degree, not used them yet but surely they'll be fine, curious that the instructions say to use between bead and glass though?
Had a couple of hiccups to start with just because of their new phone system. Web site was easy to order next day delivery didn’t happen but they refunded the postage all parts were correct and what I... See more
Company replied
Company details
Information provided by various external sources
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Contact info
United Kingdom
- lockstation.co.uk
4.3
Excellent
517 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been looking for a key for my…
I've been looking for a key for my kitchen and bathroom windows and the one you sent does the job thank you
November 27, 2023
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Disappointing it took 10 days to…
Disappointing it took 10 days to deliver with no explanation way it was ordered on the 20th and eventually received on 30th but the product is good
November 27, 2023
Reply from Lockstation
Dear Rachel Fugil,
Thank you for taking your time to write us a review.
We are extremely sorry for the delay with your order.
I can see you ordered a made to order item which sometimes incur longer despatch times. This also clashed with black Friday weekend.
I can see there were a few phone calls between yourself and a member of staff who did their best to keep you upto date.
Once again please accept our apologies for the delays with your order.
Kind Regards
Kirsty
Ordered a window Espag locking…
Ordered a window Espag locking mechanism. It had a bit of bubble wrap round it and parcel paper on top of that and then parcel tape wrapped around the ends. It arrived bent. I have managed to straighten it as best I can and hope that it works when I fit it. I won’t be using this company again. This product should have been in a box for protection and also a fragile sticker would be a good idea as well.
November 24, 2023
Reply from Lockstation
Dear Stephen Castle,
Thank you for taking your time to write us a review.
We are very sorry to hear this was received bent. Unfortunately I cannot see any emails have been sent to notify us or any phone calls from yourselves, if we are notified we would have been more than happy to arrange a replacement for you.
We have sent these locks in this way for over 10 years and it is extremely rare for them to be damaged in transit, however your comments have been taken on board and passed over to or warehouse manager.
Please do let us know if you have any problems when fitting.
Kind Regards
Bianca
Couldn’t get the part anywhere else
Couldn’t get the part anywhere else. Very helpful and delivery spot on!
November 24, 2023
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Excellent service
October 25, 2023
Very difficult to improve on perfection
October 25, 2023
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AVOID!!!
Delivery took longer than the service that was promised, Aftersales are rude and not helpful at all!
I would advise to go elsewhere!
September 20, 2023
Unprompted review
Exactly what I needed
Exactly what I needed, swift delivery, no complaints, good quality.
September 25, 2023
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Overnight delivery
September 25, 2023
Good communication re item not in…
Good communication re item not in stock. Clear when it was and being shipped
August 28, 2023
Good quality. Exactly as ordered
I was really happy with the keys i ordered and i felt like the price was reasonable too.
August 24, 2023
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Prompt and efficient
August 28, 2023
Exactly what I require!!
August 24, 2023
Great product at a reasonable price
August 24, 2023
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