Every member of staff were understanding and compassionate from the very first appointment. Thank you Susi, Emma and co. All our questions were answered with thoughtfulness, nothing was too much troub... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Every member of staff were understanding and compassionate from the very first appointment. Thank you Susi, Emma and co. All our questions were answered with thoughtfulness, nothing was too much troub... See more
Company replied
Lodge Bros were extremely helpful, professional and reliable. They were compassionate when dealing with all aspects of Mum's funeral arrangements. The Celebrant spent time with us, and delivered a mov... See more
Company replied
Supportive and knowleable staff. From the first contact until after the funeral. ALL staff were brilliant, they were respectful, took note of all of our wishes and helped us through what was a very di... See more
Company replied
From the first contact you were very professional, and helped me through the order I needed to get things done. Susi was nearly always my contact. She was very easy to work with.
Company replied
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
108 High Street, TW13 4EX, Feltham, Middlesex, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the first contact you were very professional, and helped me through the order I needed to get things done. Susi was nearly always my contact. She was very easy to work with.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
They dealt with it all no hassle and peace of mind. I’d recommend them to all of my friends and family

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Lodge Bros were extremely helpful, professional and reliable. They were compassionate when dealing with all aspects of Mum's funeral arrangements. The Celebrant spent time with us, and delivered a moving tribute during the funeral. Everything flowed seamlessly on such a difficult day for our family. Big Thank you to all who assisted.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Attentive and caring at a difficult time. Susi was excellent

Reply from Lodge Brothers (Funerals) Ltd - Feltham
From start to finish susi was very welcoming and supportive .and talked me through the process and delivered my families wishes for dad’s service .

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Coming to this place, very sad and upset, because having lost a love one, they are very kind, and very friendly, and helpful. Thank very much.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Everyone made such a sad and stressful time much easier to deal with. We were treated with kindness, compassion and empathy and felt that they truly cared.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Supportive and knowleable staff. From the first contact until after the funeral. ALL staff were brilliant, they were respectful, took note of all of our wishes and helped us through what was a very difficult time. They gave us advice and ideas and made the whole process a lot easier to deal with.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Friendly, tactful, patient to accommodate needs, and very professional.
Excellent service.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Susi, Emma and Rob were absolutely fantastic and supportive whilst planning the funeral of my Father. They guided myself and my bother with helpful advise which made the whole experience so much easier to deal with at such a difficult time in our lives.
Susi was brilliant with helping me choose the Order of Service. She is so lovely and calming.
Emma was very welcoming on our first visit and put us both at ease straight away.
Rob was fantastic on the day of the funeral. His guidance and compassion was so needed.
I would recommend this company to anyone!

Reply from Lodge Brothers (Funerals) Ltd - Feltham
The whole experience with lodge brothers was wonderful. Very professional, very caring and everything on the day went off without a hitch. They made everything so easy and were there to answer any questions. I give them five stars.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Every member of staff were understanding and compassionate from the very first appointment. Thank you Susi, Emma and co. All our questions were answered with thoughtfulness, nothing was too much trouble. Members of staff gave ideas and suggestions which helped us enormously. Communication with the family was timely and really appreciated. Daniel was so helpful the night before and on the day. Everything on the day went to plan and everyone was so considerate. Thank you to Reverend Janet for a lovely, heartfelt service and to you all at Lodge Brothers.

Reply from Lodge Brothers (Funerals) Ltd - Feltham

Reply from Lodge Brothers (Funerals) Ltd - Feltham
From our initial meetings with Emma and Susi, our father's Funeral was dealt with total professionalism, dignity & compassion. No detail was left unexplained and the day ran true to all of their plans.
Many Thanks.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Lodge Bros deserve a 10 if it was possible. Nothing is too much trouble for these guys. From the first contact they guide you through the process, give advice, explain what will happen, there is no rush, they're very patient and they remain empathetic, caring & considerate throughout. After the first meeting with them a weight had been taken off my shoulders at a difficult time
They did exactly what they said they would do and on the day of the funeral everything went smoothly (if only all businesses were like Lodge Bros!)

Reply from Lodge Brothers (Funerals) Ltd - Feltham
From the first and last visit to meeting Susi and the other staff at Lodge Brothers Feltham, every detail of my late father's funeral was arranged with the utmost care and consideration and all carried out perfectly, huge thanks from myself and my Sister.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
From first contact the staff at the Feltham branch were absolutely amazing. Caring , compassionate and so helpful in the smooth running of our mums funeral. Nothing was a problem for them, always there to help. The cars were wonderful, and the drivers and conductor Sharon were brilliant! Couldn’t recommend a more competent funeral director.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Every member of staff at the Feltham branch were amazing. So lovely. Made sure everything was covered and that we were happy with the arrangements. From the initial consultation, to the Celebrant Richard and the flowers, Couldn' t have asked for anthing better! My Brother would have been very pleased. Thank you so much

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Special thanks to Emma and Gemma they were amazing so kind and helpful

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Very professional in all that they provided for us. At the initial meeting they made us feel very comfortable in organising my mothers funeral.
On the day of the funeral, they were very organised in making us feel at ease and directing us to the right places.

Reply from Lodge Brothers (Funerals) Ltd - Feltham
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.