Loftomattic Reviews 

We have had the Loftomattic now for 4 years and with a 3.2m ceiling height, it has worked perfectly all this time. It’s so easy and safe to use and I could only recommend this product. I fitted it myself which was so easy.

Brought a loftomatic ladder three years ago and it was fitted by an experienced loftomatic installer. Worked initially then developed a fault, ladder wouldn't retract back properly so I was left with my loft open and having to duck the ladder to get into my office.

I asked for help, followed their reset instructions, recorded videos for them, nothing worked. They ended up sending an engineer out. This happened twice. The second time they decided their was a fault with the lower sections of the ladder, took it away to be repaired. When it came back, three rungs were dented, like they'd dropped it on a edge but at least it was working again.

It's not like the ladder is used frequently, probably 3-4 times a year. Anyway, it happened again another year down the line. Same fault. I don't know whether it's just a defective unit or a common fault but it's not fit for purpose. You expect a ladder this expensive to last years, if not decades.

I've contacted them several times, through the website, the email and the mobile of the engineer that came. Not had a single response.

I've given up, I'm having it replaced with a standard ladder from a reputable brand. It's a fire risk obstacle stuck in the position it is in, it's making the house cold. It has one job, to go up and down and there's no manual mechanism to close it without the mechanical system.

I would suggest it's not worth the risk or the money.

Well I give it a five now as my ladder has now been corrected if you had asked me a couple of weeks ago I would have given it a one but Max eventually came and sorted it the customer service is nill they need a dedicated customer service person Max seems to be a jack of all trades the poor man seems to be run off his feet I am now waiting for a new loft door but I won’t hold my breath. The ladder itself is fantastic but if you have a problem it’s difficult to get it repaired

What a pleasure to meet Michael from Loftomattic. Arrived in good time did the job which required an engineers eye and handy work. My loft room now has a perfectly fitted and easily operated loft ladder system all at the push of a button. It suits all my requirements. So well designed that it could be a Rolls Royce product! I would recommend without hesitation.

Our ladder went wrong and was stuck halfway out. Max came out and sorted it??
It happened again days later and moved sideways. This time we have no support at all from them. It is now 5 weeks since any help from them .
I am disabled and the ladder is blocking my Bathroom access.. We have contacted many times but they are ignoring our whatsapp and voice calls.

Had an issue with my loftomatic stairs that would not retract back to the closing position and was literally hanging down at a 45 degree angle. Called Loftomatic numerous times to get them to help fix the problem and sent an email and there was no response at all. Even their website doesn’t work.

Called another company Neon Installs and spoke to a gentleman called Duncan who was amazing helpful even after 5pm on a Friday. He patiently, on video call and text, helped me recalibrate the stairs, explaining the steps and now the stairs retract perfectly. Thanks so much Duncan really appreciate your help. Would have definitely given you a drink for this but hope this review helps you getting a decent raise soon for you professionalism and quality assistance.

Loftomatic you need to respond queries and sort your website.

It’s is about three months since it was installed and I can confirm from experience that the Loftomattic electric, remote controlled loft ladder has worked faultlessly and transformed our use of our loft from storage area to a Pilates Studio

The fitting was undertaken by Loftomattic in around 3 hours and it worked perfectly first time. We felt that it was essential for Loftomattic to fit it as they were used to dealing with the finer points, rather than a local builder, seeing it for the first time. The price for fitting was reasonable and fair.

It has improved access to the loft for my wife as it has steps rather than rungs, it is sturdy, easy to use, and almost silent in operation

I also bought a second push button controller and keep one downstairs and one upstairs. My gym runs zoom sessions for some yoga/pilates practices and I plan to use that facility during winter months when weather and cold makes travel difficult

I can’t speak highly enough of Michael, a design engineer, who designed and fitted it, and Max who undertook the original survey and also talked me through pairing the second remote with the ladder (it took about 30 seconds)

This is a perfect loft ladder for us, it is reliable, near silent and fantastic value for money. 👍

Time waster 19th March Michael emailed promising a quote. No quote and no email to say they were not able to do the work

Engineer was excellent communicator over WhatsApp and fault was resolved very quickly, absolutely fantastic service seeing it was our fault that put the ladder out of sync.

I beg anyone please do not use this company since it was fitted I’ve had nothing but issues company happily takes the money then the issues start after install as no one in the customer service team or sales answer any of them phones after days and days of calling I now have a ladder in my house stuck half up half down and numerous of times I’ve hit my head with small children and disabled parents they also never answer emails or the form that You fill in online ever after weeks now my ladder is stuck and I don’t know what to do an expensive piece of equipment please don’t buy from this company as they can only be fake reviews

Great service from Max at Loftomatic. Would definitely recommend.

I had an excellent experience with Loftomatic from start to finish. The team were super helpful with all my questions and queries — nothing was too much trouble, and every response was clear, friendly, and knowledgeable. They made the whole process incredibly easy.
The ordering experience was smooth, and the delivery was fast and efficient. My Loftomattic ladder arrived exactly as expected, and the updates along the way were reassuring. It’s rare to find a company that combines great customer service with reliable delivery, but Loftomattic absolutely delivered on both.
Highly recommend them — fantastic service and a great team!

Great product, very short time between order and installation, very friendly and helpful.

The loft ladder was very easy to fit I made a lining internally 1m by 600 wide with an 18 mm mdf door with intermittent strip routed Into frame with door stop. Just needed to add some 2x1 batten to the sides of door to stop it taking shape. If the loft hatch width was less you wouldn’t have that option. Great product.

Absolutely fantastic service we love our ladders but after a replacement roof some debris got into the ladders. We called and they were repaired within 24 hours. Cannot recommend highly enough for product and service.

I have had a Loftomattic access ladder for over 2years, I started to have problems with it and requested a service visit.
At the visit it became apparent that using a builder to install the unit had caused the problem.
The service engineer , (Michael), was not phased by this, just went about his checks and re-install in a calm professional way, it was very apparent he was full of knowledge and capabilities were to be admired.
Thanks Michael, thanks Loftomattic, I can highly recommend with confidence.
Great product and Customer Service.
Stephen and Maria Fox.

Had a ladder stuck down. Rang and left message on Sunday explaining it was a problem being Xmas week too. Had call back next morning and Max came out same day, found the problem, overhauled the ladder and left it fully working again. Excellent service and lovely guy, so helpful. Have had the ladder about 4 years and first time we have had a problem. Excellent product, excellent service, best thing we bought .

This automatic ladder is an amazing piece of kit. If you’re a handy DIY person you would manage to fit it, It feels steady and robust in use and the hand rails are a great safety feature. I bought mine in early 2021 - it developed a problem in the Autumn of that year - it was still under warranty and Max travelled up to Scotland to sort it out. It has worked perfectly since then in continuous use until October of this year when it stopped working in the half up/half down position. I did have a bit of a problem getting a reply to my phone calls to customer service but once I eventually managed to speak to Max he arranged the repair. Michael made a six hour journey to my home and sorted it. It was a long journey but the call-out charge was very reasonable. He stripped the whole thing out, serviced every working part and ensured that I knew how to operate the manual override so that if ever it were to jam again I would be able to remove the ladder and close the hatch.
Apart from difficulty in waiting for customer service to get back to me I would definitely recommend the product and both Max and Michael (who is the inventor of this amazing product) provide excellent after sales help and advice. As automatic ladders go it is NOT cost prohibitive compared to others that are so much more expensive. When here Michael and I chatted about the benefit of having clear instructions or a how-to video for the override feature and I hope that’s something we’ll soon see on the website. Would I recommend to others? Without a shadow of a doubt a resounding YES! Thank you M and M 😀

I might have given this product five stars, as the ladder is brilliant (with one reservation, see below). But I had problems, and the customer service was abysmal.
I bought an eight step ladder, but when I came to install it, having got a ladder into the loft, I saw that it was in fact a 10 step ladder. I contacted Max and he told me that I could, if I wanted to, keep the ladder and when extending it, I should just press the stop button when the bottom of the ladder reached the floor. Seeing that I didn’t want to go to the hassle of replacing it I agreed to that. Everything was fine and I was using the ladder on a daily basis until, yes you’ve guessed it, I got distracted and forgot to press the stop button. Without me seeing, the ladder must have continued to extend with the bottom of the ladder travelling across the floor until it reached its maximum angle, but as the electric motor continued to run, it pushed the ladder frame and motor off the bracket and up into the loft. The noise was horrendous, I really thought the ceiling was coming down.
The ladder was broken. It wouldn’t fully retract. I contacted Max and over the next few weeks. I had four appointments made for someone to come out and sort it out, but three were cancelled, and on the last occasion I waited in all day but no one turned up.
Only when I threatened to take further action, did they respond.
Michael came out. He is the designer of the ladder and the boss. He was lovely - the sort of person I would be quite happy to spend an evening in the pub with, talking about how he designed the ladder, and setting up his company. But unfortunately, I don’t think he understood that a product like this needs to have first class customer service. When it goes wrong, it needs to be fixed as quickly as, say, a washing machine. The company is no way geared up to provide any reasonable after sales service. Michael seemed to blame the problem on builders who don’t read the instructions so need a lot of support, and Max (who clearly wants to do a good job) spends too much time on the phone sorting out problems!
A mechanical device like this ladder is bound to go wrong sooner or later. If you’re happy to take the risk that you won’t have any troubles with it, then buy it. It’s great. But at the moment, as soon as it needs any sort of support, you will get very frustrated.
So what is my one reservation? If the ladder breaks down, partly extended you won’t be able to get into your loft. And you may have to wait weeks to get it sorted out. The ladder has been designed so if it doesn’t work at all, the loft hatch can be lowered, but then someone needs to lift the ladder up and into the loft. It weighs 33 kg! But if it breaks down partly extended then you won’t be able to get into your loft at all.
A couple of other interesting facts. The ladder can be programmed (as Michael did when he came to me) to stop at any extended length. If Max had told me that in the beginning, I wouldn’t have had the problems I did. Also when Michael installed the replacement ladder, he split it into two parts. The actual aluminium steps easily come off the frame, meaning that it could be carried up the step ladder in 2 parts reducing the weight that needs to be lifted up into the loft. Why that is not in the instruction booklet I have no idea.
So the choice is yours.