Hi,
You paid FF a lot of money and let us help ship many orders. Thanks for your trust and support at beginning.
Sorry to let you upset.
We take customer experience as top priority.
Our belief is: Every Parcel is a Promise.
Because you sold the products in advance, while your supplier can't deliver the goods to our warehouse in time, you let us update the tracking number for around 4000 orders to your Shopify store firstly, without shipping parcels out actually.
Normally, we can not do this, because this non-complaint.
However, you are our client. Considering your special situation, we helped you do this.
Later, you let us help do this for more new orders, it's hard for us to do this constantly, since it's non-complaint for business. And it will hurt the final customers finally.
In order to make sure shipping out parcels for these orders finally, we need you prepay the shipping cost for the new fake shipped orders. But you don't want to prepay this.
If you have enough stock and balance, no matter how many orders, we can ship them in one single day. This is our promise.
FF Logistics customer service team.