LogiTel.de Reviews 

Orderd over 4 weeks ago still didnt recieve a thing besides an invoice. Called their support 5 times, they tell you to wait for an answer but never do. STAY AWAY!

Now they even tried to take my review down. 🤮🤢

Be cautious before applying. The offers on Logitel’s platform appear very attractive at first glance. However, there are transparency issues in the process. Once you apply for a contract, you receive a reference number, but it cannot be used to follow up directly with the provider if your application is rejected. Logitel is also unable to provide the reasons behind the rejection, leaving you without clear answers.

In my case, I contacted both Logitel and the provider, but neither customer service could assist me effectively, and neither spoke English. After reviewing the application receipt, I discovered that the Personalausweis-Nummer I provided was written incorrectly (like a general irrelenvant number) by Logitel, even though I had entered it correctly in their platform . This error likely caused the rejection by the provider. I find it hard to believe that you apply for a contract and there is not proper review of your application. Just a binary result. My ausweisnummer is as written with 0000000 at the end. If others with rejections had similar patterns then we should get some answers.

Excellent service. Usually immediate by phone. Thank you

Cashback Fraud

you are not reminded of any deadlines.
The homepage doesn't update your order properly and if you do not manually send them the first invoice you won't get the cashback. This is not transparent and seems intentional.

After calling almost 3-4 times. The colleague at last despite of not very fluent in English was able to quickly understand and resolve my issue with wrong email address in the system.

Signed for a contract via Logitel with cashback, but the cashback is not automatic, when contacted initially, I was advised that cashback will be automatic. But since after sometime when I reached out, they refused cashback saying cashback is not automatic, and I have to request cashback manually within a short period of time.

Super easy Abwicklung. War kein Problem.

Fantastic customer service - friendly, competent and reliable. Saskia advised me on extending my existing contract with otelo. She gave me all the information I needed, advising me on my options and was never pushy or short. She let me take my time to think about it. Always called me back. This is what customer service is about: making the customer feel understood, non-pressurized and in good hands. Thank you Saskia for your patience and warm & friendly manner! Speak again in 2 years time!

Thank you, André. For the first day on the job, you did excellent :)

Really friendly, very clear explanations and perfect English, which was really helpful for an Expat like myself whose German is below par.

Ordered my iphone 12 Pro almost 8 weeks ago from Check24/Logitel, promised delivery time 2-3 weeks, have not gotten anything.
Embarassing customer service with empty apologies, I’ve been told 3 different delivery dates, none of them were true.
My SimCard arrived a week after my old one was discontinued although Logitel had 3 weeks to send one before the old one expired (they only did so after countless E-mails and phone calls from me).
I‘ve been paying for the contract for 6 weeks now which included the Phone that I haven‘t received.
Logitel just says that the delivery date wasn‘t from them (which I don‘t care about, it‘s their responsibility to make sure 3rd party websites are telling the truth).
They refuse to pay for the 4 weeks after the promised delivery date where I didn‘t receive my phone (still don‘t have it).
Every phone call I get a guy which is just being rude and dismissive, has no interest in helping and is just annoyed, tells me it‘s not their problem.
Appalling customer service, will never ever use Logitel again and will end my contract immediately

I'm waiting now since nearly 4 weeks for my new iPhone SE.
I ordered it at Logitel because they promised me the fastest delivery time (5 days) in comparison to their competitive. And the only thing what the customer support is telling me is, that they don't know when the iPhone will be delivered.
Update 06/09/20: Waiting now over 5 weeks and there is no end in sight.

Until now i am very satisfied with services offered by Logitel.de.
I wasn`t expected to receive the smartphone 1 month before the contract starting

Bought a phone on check24, using Logitel. 2-5 days delivery promised. After one week received an email asking for a signed copy of the contract and a photo copy of the passport. Sent it, after 3 days received another email asking for two sided copy of my EC card. Tried to call the number provided in their contacts was on hold for 26 minutes without any success. After 12 days of order the infomation i have is the documents are complete. I tried to call after 14 days to their customer service. I was on hold for 17 minutes again and i just have up on it now. Worst and worst and worst company ever... i regret now that i made a contract with them.... still waiting for my phone after 2 weeks...

Great response and fast shipping. I really loved it.

Very professional and quick.
In the last 6 years it's my 8th contract through LogiTel.

Super Angebot - Schneller Versand - Top Service - Nette Kundenbetreuung am Telefon