logsonline.co.uk Reviews 64

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Very quick delivery timescale and good comms from delivery company. The product, oak logs, is the best I have purchased from any other company. When is states ready to burn it really is with hydrost... See more

Rated 5 out of 5 stars

Very easy to deal with. Easy order process. Good price, great and flexible delivery service, very pleasant delivery man. The product is first class: both firewood and kindling burn extremely well. No... See more

Rated 1 out of 5 stars

Stone chippings were delivered eventually after three promised days when they failed to turn up. They were not as described and thus far I have had my drive blocked with two enormous bags waiting for... See more

Rated 5 out of 5 stars

Easy to order and delivery was very efficient, they came within 2 days. The logs were delivered exactly where I requested they were dropped and you receive a call on the day too. I was kept informed t... See more

Company replied

Company details

  1. Firewood Supplier

Written by the company

Logs Online is your trusted source for premium kiln-dried logs, delivered straight to your door. We offer high-quality, ready-to-burn firewood ideal for stoves, fireplaces, chimineas, and pizza ovens. With a focus on convenience, fast delivery, and exceptional customer service, we make it easy to stay warm and cozy all year round. Shop with confidence and enjoy a reliable supply of top-quality firewood from Logs Online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

64 reviews

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Rated 5 out of 5 stars

Best oak logs you can buy

Very quick delivery timescale and good comms from delivery company. The product, oak logs, is the best I have purchased from any other company. When is states ready to burn it really is with hydrostatic reading less than 6. Some logs are such good quality I wish I had a lathe!

February 13, 2026
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Rated 4 out of 5 stars

Priced about right. Good moisture content.

Priced about right compared with other on-line log sellers. Delivered with care within the timeframe quoted.
The Oak burns readily as moisture content is approx 10-12%. However some logs were oversize and to large for our log burner, soon sorted with a saw. Also contained 17kg of Birch, but the birch burnt well and last nearly as log as the oak. Overall I've given a 4 star but would use again.

February 15, 2026
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Rated 5 out of 5 stars

Very Good Company

Very easy to deal with. Easy order process. Good price, great and flexible delivery service, very pleasant delivery man. The product is first class: both firewood and kindling burn extremely well. No need for any accelerant at all!

November 15, 2025
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Rated 4 out of 5 stars

Great product

Great product. Usually good communication and fast response. The delivery this time was, unfortunately, not up to previous standards...... But this is due to the Bristol delivery company.

August 17, 2025
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Rated 5 out of 5 stars

Oak logs

Order came quick and came covered. Pallet was tightly packed with logs of various sizes. The oak logs are low in moisture and are ablaze quickly. Used the pallet for kindling. Would definitely buy again from here.

October 14, 2025
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Reply from logsonline.co.uk

Thank you for your review — we really appreciate it. Great to hear your oak arrived quickly and well-packed, and that you’re getting a clean, efficient burn from it. Using the pallet for kindling is a great tip too. We’re glad to have you as a customer and look forward to supplying you again

Rated 5 out of 5 stars

Great service and product

Delivered on schedule. Quality of the product excellent. I am a frequent customer and this will continue.

October 12, 2025
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Reply from logsonline.co.uk

Thank you so much for your review and for being a returning customer — we really appreciate it. We’re delighted to hear the delivery and quality have been consistently spot on. We’ll keep working hard to continue earning your trust. Thanks again for choosing us! 🔥

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