I ordered 12 mini cupcakes to raise money for a breast cancer charity for a work event. They were exactly as I ordered, really delicious and enjoyed by all. Speedy delivery and lovely staff in Ealing... See more
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I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... See more
Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... See more
The Chocolate Birthday Cake for my son was delicious. Delivery was prompt and reliable. Well done!
Company details
About Lola's - Ealing Broadway
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Unit 51, Broadway, W5 5JY, London, United Kingdom
- 01908538798
4.5
Excellent
561 reviews
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Delicious Chocolate Birthday Cake
The Chocolate Birthday Cake for my son was delicious. Delivery was prompt and reliable. Well done!
October 19, 2026
I brought birthday cake fresh beries…
I brought birthday cake fresh beries cake and it was delicious defenetly recommend ordering
October 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very bad experience with collection of…
Very bad experience with collection of the cake at Ealing Broadway shop . Rude and unprofessional
October 24, 2026
Reply from Lola's - Ealing Broadway
Hello Maria,
Thank you for taking the time to share your feedback.
I am very sorry to hear about your experience when collecting your order.
This is certainly not the level of service we strive to provide, and we sincerely apologise for the disappointment caused.
If you do wish to discuss this further, please email us on hello@lolascupcakes.com and we can review this for you.
Best wishes,
I ordered from online
I ordered from online, received “order is ready to pick up” went there after 30 mins. They said “we are not opened so we can’t give you order” such a waste of time and insufficient system
October 13, 2026
Reply from Lola's - Ealing Broadway
Hello YT,
Thank you for taking your time to share your feedback about your recent order.
It appears that your order was marked ready early as the team at the store was working to check through orders they'd received while setting up the store to open for the day.
We are very sorry that this early notification led to your arrival at the store before their actual opening time.
While we do list the hours for the store online and in your order confirmation email we understand how this early notification of your order being ready at the store led to this confusion.
We will be sure to log this feedback on with the relevant teams so we can improve on both the communication being sent to you about your order and on the response from the store when you arrived early in this situation to avoid any negative experiences like this from reoccurring.
Please do not hesitate to reach out to us directly at hello@lolascupcakes.com if you would like to discuss your experience further.
Kind regards,
Ordering the cake was very straight.,The collection was very straight forward and quick the service was 10 out of 10
Ordering the cake was very straight forward and well illustrated
October 10, 2026
Small, Expensive, however tasty
Cost of Cake for a small i.e. 8 people is a big disappointment.
Size of cake was shockingly small
Charging £2.50 for writing a name is a joke
Cake taste nice but is sticky. I am used to airy and fluffy
October 9, 2026
Reply from Lola's - Ealing Broadway
Hello,
Thank you for taking the time to give us your feedback. I am sorry for any disappointment experienced on this occasion.
We do state the sizing and dimensions of our cakes on the product pages so customers can check to see if the size is appropriate for their occasion, Our small cakes are 5.5 inches in diameter and we suggest these serve up to 8 slices based on small party sized servings.
The personalisation charge reflects the additional time and costs involved in processing and producing personalised messages, rather than increasing the overall price of the product to cover a service that not every customer uses or opts for. We appreciate that this is a change from what our customers were previously used to, and we understand why this may be disappointing.
I can also assure you all items are baked and prepared fresh for the date of delivery/collection.
If there is anything further that we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
The sales assistant who served us was…
The sales assistant who served us in the Ealing Broadway branch was unfriendly and rude. There was no smile, no greeting or anything. Just watching what my child was picking up when she was trying to show me which candles she wanted for the cake we ordered. I wouldn’t recommend this branch due to the unfriendly interaction of the girl who served us. Get better staff who are friendly and actually enjoy doing their jobs
September 28, 2026
Reply from Lola's - Ealing Broadway
Hello,
Thank you for taking the time to give us your feedback.
We are very sorry to learn that your visit was not as you had expected it to be. We always strive to ensure all our customers have a pleasant and enjoyable experience when visiting us.
Your comments will be logged for our store management team to review. If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.co.uk
Kind regards,
12 delicious mini cupcakes
I ordered 12 mini cupcakes to raise money for a breast cancer charity for a work event. They were exactly as I ordered, really delicious and enjoyed by all. Speedy delivery and lovely staff in Ealing Broadway on collection.
September 29, 2026
The cake was beautiful
The cake was beautiful, the online ordering process was very easy, the collection was very great and the cake was delicious, so all in all a great service and a great product
September 22, 2026
the vegan Victoria sponge excellent
I ordered the vegan Victoria sponge for my daughter’s birthday, it arrived in perfect condition, looked fantastic and the tasted wonderful.
The cake is very good value as a vegan I struggle to find really good celebration cakes.
I ordered this cake in store as I was passing, I received and excellent service and the delivery arrived promptly.
August 30, 2026
Fresh Berry Wonderful Cake
I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰
It looked beautiful and tasted even better — everyone loved it. Even my son, who normally doesn’t like cake, had two helpings!
The cake was fresh, delicious and beautifully presented. I couldn’t have been happier with it.
10 out of 10 — absolutely recommend Lola’s Cake! ⭐⭐⭐⭐⭐
August 7, 2026
Great red velvet cake
Great red velvet cake, probably the best in London. Staff are always very helpful. Website ordering is easy as well.
August 13, 2026
Great service, great cake
Ordered a mermaid cake for my daughter’s birthday and it was delicious and moist. I also ordered two boxes of their mini cup cakes which are the perfect size for kids and they were devoured. Really great I was able to order online and collect from a Lola’s close to me two days later which was super efficient!
August 6, 2026
Wonderful, delicious personalised cake
Wonderful personalised cake for my mother's 💯 th birthday. Exactly as ordered, packed in a very sturdy box. I ordered the large raspberry and lemon cake. It looked and tasted divine. The sponge tasted really home made and was enjoyed by everyone.
Not my first Lola's cake and won't be my last!
August 12, 2026
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