Lola's - Lola's Bluewater Reviews 

920
•
TrustScore 4.5 out of 5

4.7

Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ Greenhithe, GB

•

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Rated 5 out of 5 stars

Amazing cake and amazing value. We ordered the frozen cake and it did not disappoint! We didn’t realise the mountain was made of chocolate too. we’ve brought a few Lola’s birthday cakes now and will c... See more

Rated 5 out of 5 stars

It was so easy ordering online. I was able to choose different cake filling,dates and times to suit my requirements. My cakes were ready for collection and it were well packed. I chose 2 birthday cake... See more

Rated 5 out of 5 stars

I had a fantastic experience with a lovely member of staff who was incredibly helpful and patient, especially when helping me with the membership. She took the time to talk me through everything a... See more

Rated 5 out of 5 stars

Lola's cakes are our absolute favourite and a treat to ourselves when we see a shop. We particularly LOVE the plain vanilla cupcakes but also think that the red velvet and the lemon are divine. Top qu... See more


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Lola's Bluewater

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ, Greenhithe, United Kingdom

  • +441322 385511

4.7

Excellent

TrustScore 4.5 out of 5

920 reviews

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4.7

All reviews

(920)

5,774 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing cake and amazing value

Amazing cake and amazing value. We ordered the frozen cake and it did not disappoint! We didn’t realise the mountain was made of chocolate too. we’ve brought a few Lola’s birthday cakes now and will continue because the cake tastes fantastic and the decoration is too!

October 17, 2026
Rated 5 out of 5 stars

It was so easy ordering online

It was so easy ordering online. I was able to choose different cake filling,dates and times to suit my requirements. My cakes were ready for collection and it were well packed. I chose 2 birthday cakes. Both were beautifully decorated and tasted delicious.

October 12, 2026
Rated 3 out of 5 stars

Disappointed with the size

I bought a cake online which says that it’s for 24 people but it’s not. I would say it was for maximum 12 people. Just by looking at it straight away I was disappointed.

October 2, 2026
Lola's - Lola's Bluewater logo

Reply from Lola's - Lola's Bluewater

Thank you for taking the time to share your feedback with us.

I am very sorry to hear that the cake you received did not meet your expectations regarding its size and left you feeling disappointed upon arrival. We strive to provide accurate descriptions for all our items, so I apologize for the frustration this caused for your event.

If you would like to discuss this further with our team, please reach out to us directly so we can look into this for you.

Rated 5 out of 5 stars

Cake looked and tasted great

Ordered on line and picked up with no issues. Second time using Lola’s for a special birthday cake and excellent quality cake both times, decoration and taste. Would highly recommend.

October 3, 2026
Rated 5 out of 5 stars

Great experience!

1. The order and pick up experience was stress free. Ordered one day and collected the next.
2. The cake it held its shape through travel and tasted delicious.

September 27, 2026
Rated 5 out of 5 stars

IExceptional Customer Service – A Real Credit to Lola’s Cupcakes! had a fantastic experience with a…

I had a fantastic experience with a lovely member of staff who was incredibly helpful and patient, especially when helping me with the membership. She took the time to talk me through everything and even stayed with me until I had successfully added the membership to my wallet.

She was so friendly, patient and genuinely helpful. I had even completely forgotten to pick up a fork, and she kindly reminded me!

It’s not often you come across such a helpful and caring member of staff, and she really went above and beyond. A real credit to Lola’s Cupcakes — thank you so much!

September 25, 2026
Rated 5 out of 5 stars

Beautiful cookies n creme cake 🎂

This is my 2nd birthday cake from Lola and the cake is as lovely as the 1st. It tastes like a proper homemade sponge (not like a lot of shop bought cakes) and it was beautifully decorated 😊 very good value for money.

October 1, 2026

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