As always it was a quick and easy purchase through your website, with plenty of cake choices and delivery/colection sites. I have been buying your cakes for years and the fresh berry cake and the Eton... See more
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The cupcake itself was very enjoyable but the staff taking care of the London Bridge Underground branch on Monday evening were rude and bare minimum. I waited patiently for the server to acknowledge t... See more
Company replied
Truely succulent and by far the best combo ever. The Red velvet so fluffy, the raspberry and chocolate to die for. The lemon has a beautiful kick, and my god am I missing my blueberry flavour . The ca... See more
I ordered 70 mini cupcakes for my wedding reception with a personalised photo on top. They were easy to collect and so delicious! I knew I wanted Lola’s because they are my favourite cake in London... See more
Company details
About Lola's - Lola's London Bridge
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
London Bridge Underground Station, SE1 3QX, London, United Kingdom
- +44203 991 0192
4.7
Excellent
411 reviews
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Lola’s cupcakes made my birthday this…
Lola’s cupcakes made my birthday this year extra special, as I was lucky enough to get a free birthday cake as I’m a member of the love club. The cake was very delicious…as I expected from Lola’s & I really enjoyed this sweet treat on my special day! The service that I received at the London Bridge store was lovely..! The staff member was polite & helpful! She also wished me a happy birthday which was very sweet! I’ll definitely continue to be a customer of Lola’s cupcakes! Thank you for making my day special.
January 5, 2025
Efficient and good service
January 4, 2025
Scrumptious
Delicious! We had a scrumptious Victoria sponge for our birthday event - lovely, fresh cream and strawberries....& excellent prompt service at the store. Thanks Lola - we're definitely coming back for more
December 29, 2024
INCREDIBLY PROFESSIONAL AND FRIENDLY…
INCREDIBLY PROFESSIONAL AND FRIENDLY CUSTOMER SERVICE 👌!
THANK YOU SO MUCH 💓
MERRY CHRISTMAS AND ALL THE BEST TO LOLA'S CAKE COMPANY!
December 23, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rude staff.
I was being served by a lovely gentleman until the lady (also working at Lola) rudely interrupted and said I am not eligible for my birthday cake. The gentleman pointed out on the system that she is eligible it says so here. She continued to disagree and got angry and started to serve the lady behind me. The cake I had pointed out, she ended up giving to the person behind me. I do not eat Oreo’s and I did not request for the cake given. The lady behind me was given a choice before the gentleman got a chance to serve me my choice by the lady working. This left me so disheartened and upset.
December 17, 2024
Reply from Lola's - Lola's London Bridge
Hello Ruby,
Thank you for taking the time to leave this review.
I am sorry to hear that your experience in our store was not how we would have hoped and I will be in touch with you shortly to look into this further.
Kind regards,
Chris
Amazing cake
Really was impressed with the cake. Very tasty and moist. Great favours.
December 15, 2024
Our little boy loved the cake
Our little boy loved the cake
The ordering and delivery was perfect
December 15, 2024
Christmas cake
Brought the Christmas cake from Lola’s for the Christmas dinner with the girls. Everyone loved it! Hopefully they will have vegan option next year 🤷🏻♀️
December 14, 2024
Another great cake from Lola’s
Another great cake from Lola’s. Very fresh and great collection service. Thank you!
December 8, 2024
Great overall service
Easy online ordering. Efficient pick up. Reasonably priced. And delicious cake. What more could you ask for?
November 30, 2024
A delicious beautifully decorated…
A delicious beautifully decorated gluten free birthday cake.
October 29, 2024
Quality as always
As always, it was easy to order the cake and pick it up at my chosen location. The cake itself was delicious, fresh and moist - the office devoured the whole thing before the end of the day.
October 31, 2024
Absolutely loved the cake
Absolutely loved the cake - plus the store went above and beyond to make sure I make it in time to collect it. They even kept it an extra day.
October 21, 2024
Highly recommend online order and delivery
Beautiful, tasty cupcakes! Thank you! It was a very easy a smooth process to select and place an order with you. I chose Lola’s cupcakes purely from the products available, reviews, and ease of website as I am from Australia and order them to be delivered to my son who’s on a working holiday in London. He loved them and everything went smoothly. Thank you!
October 20, 2024
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