Customer service was dismissive of my order and needs on the day of collection and purchase at Stratford Westfield ground floor. I stood there asking for help and a recommendation for a birthday cake... See more
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not too much to say,it was amazing!The cake was soft,moist & frosting was perfect,not too sweet.Even the fruits used as topping was fresh! One thing i must appreciate is i was running late for pick... See more
I’ve ordered quite few cakes from Lola’s for people’s birthdays and collected them in Stratford, and also bought cupcakes at the store. Cakes have always been fresh, delicious and exactly as I ordered... See more
The cake tasted amazing!! It was beautifully decorated and incredibly moist. I will definitely be ordering from Lola’s again for any special occasions! Staff at the Stratford branch were lovely wh... See more
Company details
About Lola's - Lola's Westfield Stratford
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Ground Floor, Statford Westfield, E20 1EJ, London, United Kingdom
- +447852 646 119
4.6
Excellent
702 reviews
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The gluten free chocolate and raspberry…
The gluten free chocolate and raspberry cake we ordered from Lola’s for a family birthday was delicious. The order was ready on time came beautifully presented and well made.
July 25, 2026
Great
They told me about advice how to use my insensitive using my wallet .for free cupcakes
June 29, 2026
There a great cake shop
There a great cake shop, my sister and daughters loves their cakes. Whenever we’re near a Lola’s we always buy cakes.
June 29, 2026
Very nice cakes and always fresh and…
Very nice cakes and always fresh and always taste the same(very nice). Very good service.
June 30, 2026
The best fresh tasting full of flavour…
The best fresh tasting full of flavour with different varieties to choose from.
Iv tried most flavours & all of them r my favourite.
Staff at Stratford branch are so lovely & helpful.
June 29, 2026
Got a cake for my brother and I have to…
Got a cake for my brother and I have to say the service was absolutely gold and the cake was legendary
June 26, 2026
Very tasty cake
Very tasty cake, well decorated and presented and the staff at Stratford were friendly and helpful.
June 14, 2026
Fantastic service especially when I…
Fantastic service especially when I required the cake for a later date that I did stipulate and the customer service made no excuses with a full refund! I reordered the cake; collected from Stratford all great service.
June 10, 2026
Collected my birthday reward from…
Collected my birthday reward from stratford westfield. Good selection of flavours. This is the 2nd year I have collected and you would think the staff would at least say happy birthday but they don't, they are just looking serious and just say which one do you want better customer service would be good.
May 14, 2026
Love Lola’s and the service is always…
Love Lola’s and the service is always welcoming and friendly. Cakes are super delicious and moist. Love it
May 14, 2026
Thank you for the lovely super hero…
Thank you for the lovely super hero cake 🦸 My boy loved it 💙 and so did everyone at the party 🙏 easy pick up from Stratford Westfield.
May 11, 2026
Auntie and Niecy Phillie's day out
Firstly, the cupcakes taste delicious!😋. I have bought these cupcakes for a friend's and my niece's birthdays!!. I even had a sneaky cake for myself🤣. The staff were friendly and helpful and It was such a treat to sign up on line and be treated to a cupcake for free. It was my niece who mentioned about signing up which l did on the spot.! Here's to lovely LOLA'S cupcakes 😋
May 15, 2026
The order arriving as arranged
The order arriving as arranged. Asked for names to be added on the morning of delivery, which I had completely forgotten when I placed the order and guess what , the names of my daughter & son was there. The packaging was excellent, I could take it home safely during rush hour on the train. And of course the Carrot Cake , something to die for was absolutely Yummy. Everyone loved it. Thanks to Lola Cake.
April 30, 2026
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lola's - Lola's Westfield Stratford
Hello Joanne,
Thank you for taking your time to share your feedback with us regarding your recent store purchase.
We're sorry to hear that you were disappointed with the taste of the gluten free cupcake you purchased and that this tasted stale and dry.
Our cupcakes are always baked fresh to be delivered to our stores to ensure the best quality.
We will be certain to pass on your feedback to the relevant teams to review further.
If you would like to discuss your feedback with us any further please do not hesitate to contact us directly at hello@lolascupcakes.com.
Kind regards,
Best cake I ever ate
Best cake I ever ate
Quality is super great
Really can’t stop telling everyone about your cake
I get really excited about talking to other people about the taste and texture quality of your cake thank you I love your cake
May 3, 2026
The cake was superb
The cake was superb! It Tasted amazing, and even collecting the cake was seamless. Will order again
April 26, 2026
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