Lola's - Walthamstow Reviews 

198
•
TrustScore 4.5 out of 5

4.7

Selborne Road, E17 7JR London, England, GB

•

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Rated 5 out of 5 stars

The birthday cake for my son was absolutely beautiful and exceeded all my expectations! 🎂💙 It looked stunning, tasted delicious, and every little detail was made with so much care. My son was so ha... See more

Rated 5 out of 5 stars

Tastes delicious, as though it was homemade! I like to bake myself and normally will for birthdays, but didn’t have the time. This was super easy to order - collection within a few days. It was decora... See more

Rated 3 out of 5 stars

the sponge was dry the small cup cake much better probably i should have gone for a vanilla sponge instead of chocolate one overall still a good cake.the sponge was left at room temperature for hours... See more

Company replied

Rated 5 out of 5 stars

The cake( chocolate heaven) was indeed heavenly; it came beautifully and elegantly packed in a Lola cake box, in a Lola gift bag. The young lady at the Walthamstow Mall was pleasant, professional and... See more


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Walthamstow

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Selborne Road, E17 7JR, London, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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4.7

All reviews

(198)

5,774 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable service and delicious cake!

My order was very last minute and Lola's were the only bakery which was able to do my cake at such short notice. I collected it, it was boxed and bagged. Super friendly and more importantly it was very pretty and delicious. Everyone loved it. will definitely use again.

July 20, 2024
Rated 5 out of 5 stars

It was great

It was great! The staff there were really nice and helpful and the cake was delicious.

June 2, 2024
Rated 5 out of 5 stars

Beautiful Cake

I ordered a cake for my daughter’s birthday at short notice (2days) after being let down elsewhere. They cake was ready for collection on time, customer service from the Walthamstow branch was great, the cake looked lovely and was thoroughly enjoyed by all

May 26, 2024
Unprompted review
Rated 5 out of 5 stars

The most beautiful taste your tastebuds will encounter!

One can NEVER go wrong with a Lola's cake! I ordered a rainbow birthday cake for my daughter and she was overjoyed! She is a huge Lola's fan and the cake gave her more reasons to love Lola's cakes! Thank you Lola for making my daughter's birthday memorable! If you are contemplating purchasing a cake, let my review be your confirmation!

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

They forgot to give my husband the…

They forgot to give my husband the cupcakes when he initially picked up. Then they gave him a 7 candle when it was for a 8th birthday

April 16, 2024
Lola's - Walthamstow logo

Reply from Lola's - Walthamstow

Hello,

Thank you for taking time to share your review with us.

Thank you for bringing this to our attention. We apologize for the oversight and the mistake made with your order.

I cannot see any communication from you regarding this on our system. We do encourage customers to get in touch with us as in situations like this, so we can make things right and ensure this doesn't happen again in the future.

We appreciate your feedback and will strive to do better.

I will be in touch with you shortly to discuss this a little bit further.

I hope you have a good rest of your day.

Best wishes,
Marta

Rated 5 out of 5 stars

Blueberry heavenly cupcake

Wow wow wow amazing cupcakes, especially the blueberry one. In the past I had a velvet cake for a birthday party and it was brilliant too. Also Lola's is part of Too Good To Good. Perfect.

May 7, 2024
Unprompted review

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