I got the Cookies and Cream cupcake. The cupcake itself was simple and delicious, but the frosting on top was absolutely heavenly. I’ve honestly never tasted anything so good! 100% approved! Also, the... See more
Location
Switch locationBridge Street, Westminster Station, SW1A 2JR London, England, GB
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See what reviewers are saying
Of course, it's the taste and quality you have maintained so far, along with the packaging and staff behavior at some of your outlets, that are the best. My whole family and I always prefer Lola's cak... See more
offers more than just desserts, their cupcakes are masterpieces, with so many flavors of your choice. my favorites are salted caramel and the vanilla. Their cookies are also delicious. The delivery is... See more
Tasty mini cupcakes and love that I could pick up from the station which made it very convenient to take to collect on my way to work. Only issue was by the time I got to work (a 5minute walk) all th... See more
Company details
About Lola's - Westminster
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Bridge Street, Westminster Station, SW1A 2JR, London, England, United Kingdom
- 44 20 4587 4776
4.4
Excellent
135 reviews
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Cake not delivered.
Although I received the email saying that my order was ready to be collected when I got there I was communicated my order never arrived. Very disappointing experience.
January 19, 2024
Reply from Lola's - Westminster
Hello,
Thank you for taking time to write your feedback.
I am very sorry to hear that your order collection did not go as expected.
This is not up to our usual standards and I do understand your disappointment.
I have checked our system and I can see my colleague issued a full refund for your order and complimentary cupcakes were also arranged by our colleagues at Westminster store, as a gesture of apology.
Please be assured this incident has been logged and passed on to the relevant teams for further investigation.
If you would like to discuss this any further, please contact us at hello@lolascupcakes.com
Kind regards,
cupcakes were small but perfectly…
cupcakes were small but perfectly formed and yummy.
January 15, 2024
It was so good I enjoyed the cake so…
It was so good I enjoyed the cake so did my friends I brought the red velvet cake and I would recommend someone to buy it
December 16, 2023
Tasty mini cupcakes and love that I…
Tasty mini cupcakes and love that I could pick up from the station which made it very convenient to take to collect on my way to work.
Only issue was by the time I got to work (a 5minute walk) all the cakes had flipped over in the box, I would have hoped that such pricey cakes would be better contained so you could actually enjoy the designs...probably worsened by the fact the store had no normal size bags (even though I collected in the morning) and so bagged them in an x-large one
December 6, 2023
It was amazing cake
It was amazing cake. Everything was perfect including the shape and the colour.
November 23, 2023
The cake was perfect
The cake was perfect - delicious and chocolately ,just what I asked for. The writing fitted just right on the top of the cake and made the occasion extra special.
The delivery was on the appointed day , ready for a collection!
Thanks!
December 4, 2023
Hello I love yr cupcakes
Hello I love yr cupcakes
I have bought them for all my families and friends when I have gone to visit them its like a normal thing now . They all look forward to me bringing them
lolas cakes
December 3, 2023
Good experience
Easy to order, delivery was on time & the driver even said happy birthday to recipient of the cake as it was a gift which was a cute gesture. They were one of the few companies that deliver on a Sunday too which I was struggling to find. 👍🏽
November 13, 2023
Chocolate brownie cheesecake
Chocolate brownie cheesecake was beautiful!
Arrived on time with no sign of any travel problems!
Everyone loved it!
Thanks so much
Will definitely be ordering from you again 💗
October 29, 2023
Love love love
Loved the cake, tasted and looked great for my daughters birthday, perfect size for the party. Customer service was fab. I picked up the cake from Walthamstow, not Westminster.
October 5, 2023
Very good cake however the place was…
Very good cake however the place was about to close when I went to collect it, 2 hours ahead of closing time because "we've ran out of cupcakes so there is no point being open". Came just on time and the lady said she was gonna call me. That did leave me wondering...what would have happened if I'd gone 5 minutes later? Was I close to showing up to my gf's birthday without her cake??
Again, great tasting cake but i'll take precautions when ordering again
September 18, 2023
quite negative experience
quite negative experience.
at the time of pick up, I was informed that the cake could not be delivered as stuck in the fridge.
long story short- after spending 1 hr on the phone with customer service, a different cake was managed to be found from a different store and delivered.
September 12, 2023
Reply from Lola's - Westminster
Hello Gabriella,
Thank you for taking the time to give us your feedback.
I am very sorry that your collection experience was negative on this occasion. I can assure you this is not something that is usual with us at all.
I can see that you have been in contact with us with regards to this issue and your complaint has since been resolved. Steps have also been taken to ensure something like this prevented in the future.
If there is anything else we can help with please feel free to get back in touch.
Kind regards,
Samina
Canadian Customer…
As a second time international customer, it would be nice to receive a discount code every now and then. My family lives in the UK and I often use your services to celebrate various occasions.
September 4, 2023
Tasty cupcakes but fell apart in transit
Very tasty mini cupcakes. However, I kept them upright the whole time, but they didn’t stay in the slots in their box and so fell over and got a bit mashed up. Not so great presentation for a colleague’s birthday! Also, it would be good if they provided boxes of 6 or 9. 12 is too many for those with small office teams, and there often ends up being wastage. But you can see why they wouldn’t want to introduce that!…
September 12, 2023
Reply from Lola's - Westminster
Hello,
Thank you for taking the time to leave us a review.
I am so sorry to hear that your cupcakes were damaged on your journey and for the disappointment this caused.
I can assure you that I will be passing your feedback across to the relevant teams to be reviewed.
In regards to our box sizes, we do offer smaller boxes for in store purchases, we offer boxes of 2, 4, 8, 12 and 24 for our tiny cupcakes.
I will be in touch shortly to discuss your order further.
Best wishes,
Chloe
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