Londoncakes.com Reviews 4

Great service, great communication, easy to use website, but sadly the cake itself was inedible!
Very disappointing for a 40th celebration. Will not be a returning customer.

DONT USE THIS LONDONCAKES.com!!!!
They are thieves!
I have placed order with them weeks ago and pay through paypal but now they saying can’t process my order and can’t give my money back because I paid through PayPal!!!!
I have lost so much money! They are rude and not answering the phone...people like that are called THIEF...
Take my words for it and don’t buy for them

I have used Londoncakes.com four times for bespoke birthday cakes for my children. They have always made beautiful fresh cakes and fantastically personalised them for my children’s big day.

This is a family run business who offer a fantastic product as long as you know what you want they will not let you down, and you
won’t be disappointed.

Looking forward to another tasty yummy cake soon.

And as I do don’t forget to tell your friends!!!

PLEASE DON'T USE THIS COMPANY IF YOU THINK THAT THERE IS THE SLIGHTEST CHANCE YOU MIGHT HAVE TO CANCEL YOUR ORDER AS YOU WILL NOT GET ALL OF YOUR MONEY BACK.

I ordered a cake about 8 weeks before I needed it for my daughters birthday. Unfortunatley she decided about 4 weeks before that she didn't want the party anymore and so I had to cancel the cake as it would hae been too big for just family - no problem, you can cancel - but they retain 20% of the order to cover admin and credit card charges! I questioned this as from the beginning of 2018, customers are not supposed to be charged for using their credit card and my card company confirmed London cakes had not been charged anything themselves. I responded to London cakes with this information and they agreed to just charge me 15% for admin costs - still a lot in my opinion, especially as they hadn't even made the cake yet - but theyv'e set this out in t&c's (which admittedly I hadn't read as I didn't consider that I would have to cancel)

After emailing them twice to confirm the amount to be refunded, I had a response with the refunded amount. This amount was different from what I calcuated it to be. Again I questioned this, and I was told that they actually charge the fees on the total amount of the order - i.e the cake AND THE DELIVERY FEES - even though delivery has not been carried out! They also don't make this clear in the t&c's.

I feel this is completely unreasonable and unnacceptable, and I certailnly won't be using this company in future, as if you have a situation where you have no choice but to cancel, then don't count on getting your money back.

Insidentally, if you cancel between 3 and 7 days before delivery you will be charged a whopping 50%! If you cancel within an hour of ordering you will still be charged £7! And im sure they will still claim this to be for "credit card charges" which customers do not pay now.