Good company, did exactly what they said. Test results arrived in a few days. My only dislike is the posting, you can only post Mon to wed which I understand the reasoning but it was very difficult t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sent blood as described for ferritin and vit D - activated correctly. No results after waiting 3 working days. Disappointing poor service. And have sent email to correct email address. No one to... See more
Company replied
Speed. Accuracy, responsiveness, ease of adapted sampling (I got a hospital colleague to do a venepuncture*) and clear instructions (except the ones I ignored*). And you're cheaper and quicker than... See more
Wouldn’t use again honestly. They sent a very passive aggressive postcard within the pack regarding making sure you do the test right and examples of complaints they’ve had. Results are not interprete... See more
Company details
Written by the company
LHC Medical Lab is dedicated to helping you take charge of your health. Whether you want to improve your overall wellbeing, stay proactive about potential health concerns, or simply understand your body better, we’re here to guide you. Our goal is to make health monitoring simple and accessible through a wide selection of reliable, confidential blood tests and health checks designed to give you the answers you need. We offer a variety of easy-to-use home test kits, designed for convenience and privacy. Simply collect your blood sample at home using the kit provided, send it to our laboratory, and receive your results within 24 to 48 hours of sample arrival. Everything you need is included, making it a straightforward and discreet way to stay on top of your health with fast turnaround and trusted results.
Contact info
Queen Mary Innovation Centre, Suite 7, Lab, 42 New Road, E1 2AX, London, United Kingdom
- 07752597552
- info@lhclab.co.uk
- londonhealthcompany.co.uk
4.0
Great
850 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick turnaround for result
Very quick turnaround for result
Great service
May 7, 2026
Unprompted review
Easy to order
Easy to order, good price, quick and easy return of sample and a quick result. Thankyou
April 23, 2026
I had a test done with London Health…
I had a test done with London Health Company. They were very helpful and the results were comprehensive
May 1, 2026
Unprompted review
Bought the test package cortisol
Bought the test package. It arrived very quickly. I left taking my sample till the Monday sent it straight away and got my results. From purchasing to getting results took one week. After registration they kept me updated to how the process was going. If in the future I feel that I need anything tested I would not hesitate to use this company again. Top class from start to Finnish. Thank you
April 27, 2026
Unprompted review
Ard my Hormones all wrong
Very fast Results and very clear to understand many thanks from Hormone woman 🤗
April 10, 2026
Waste of time !!
First blood test was sent at same time as my wife's, hers got results 2 days later . Mine they said I sent it to late in week. Sent me another test , sent it back on the Monday... still waiting for them to even reply to my emails never mind my test results 1.5 weeks later !! Joke !
April 27, 2026
Unprompted review
I was expecting a better breakdown of…
I was expecting a better breakdown of results for the testosterone test. Other companies for the same money was testosterone, free testosterone, SHBG and Albumin. 4 star review.. 5 stars would of been with the breakdown.
April 5, 2026
Impossible to collect enough blood.
April 15, 2026
Reply from London Health Company
Hi,
We clearly state in Step 7 of the instruction sheet to contact us if you were unable to collect blood. Reading the instructions carefully is crucial for the success of the blood collection process.
Regards,
LHC Lab
Very good had no problems and very…
Very good had no problems and very quick turnaround thank you
March 31, 2026
No results back
April 7, 2026
Reply from London Health Company
We received your sample on the 15th, and your results were reported on the 16th within 24 hours of receiving your sample. Please check your email before leaving an unfair negative review.
I never received my test kit
I never received my test kit. I have emailed the company and used tried their live chat and no response. No refund has been given.
March 30, 2026
Reply from London Health Company
Hi Emma, your parcel was delivered to the address you provided. Please check your email for as we sent you the tracking number. We would also appreciate it if you could clarify how you contacted us, as we have no record of any communication via email or chat as mentioned in your review.
Professional service
March 30, 2026
Straightforward and fast results
Straightforward and fast results. Affordable way to take better control of my health.
April 6, 2026
Very Happy
Recieved my order within 3 days. Easy instruction and advice on returning sample. Results in 2 days. Very happy. Would definately recommend.
April 2, 2026
Awful customer service.
No results received for a liver function profile they confirmed receiving on 1st April. Emailed, contacted on Instagram and called. No one has bothered to reply to any of my attempts to contact them.
Very unprofessional, not sure I would trust their results at this stage.
April 7, 2026
Unprompted review
Reply from London Health Company
Hi Glen, we received only one email from you, which was unfortunately missed. We’ve just followed up with you by email, apologies for the oversight.
Regards
LHC Lab
Amazing- Easy to do.
Amazing- Easy to do.. Put it in the Post 13th April 2026 at my Post Office and had the Results by 14th April 2026.. the Result are easy to understand..
This is an affordable service, done in a timely Manor..
March 30, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.