Marbel Polishings London Reviews 

I just had to share our wonderful experience with London Polishers. Our poor marble floors had seen better days – they were covered in a web of scratch marks, dull etch marks, and a few chips that always caught my eye. My heart sank every time I looked at them.

Then we found Chris and his team. What can I say? They worked absolute magic.

From the moment they started, they were so lovely and punctual, always arriving right on time with a smile. They transformed our tired, damaged floors into something that honestly looks better than the day they were new. The shine is incredible, but it’s more than that – it’s a deep, clean glow that makes the whole room feel brighter and warmer. It’s like bringing a cherished piece of family silver back to life.

We are just over the moon with the results. They’ve given our home a fresh start, and we are so properly chuffed.

We’ll definitely be using them again to work their same magic on our bathroom and kitchen countertops here in Knightsbridge. Couldn’t recommend them more

I had a very disappointing experience from start to finish. The job was rescheduled at the last minute without any tangible explanation. When I asked Christopher if someone else could attend, he told me he could ask his colleague — but added that his colleague “hates travelling across central London.” I didn’t need to hear that as a client, and it immediately made me question the level of professionalism.

Despite several requests, I was never given a phone call to properly discuss anything, not before the job or after the complaint. I was the won’t doing the chasing.

Everything was handled via messages, which felt impersonal and dismissive.

On the day, the technician Mohammed arrived and spent a significant amount of time taking cigarette breaks and casually chatting with a friend or colleague. His whole demeanour was very laid-back.

After polishing, the floors did look better initially, but then Mohammed walked across the freshly sealed tiles, leaving lots visible footprints. When I complained, he came back the next day, but the marks were still there (just slightly improved). I also had to ask him to move a large plant pot before sealing, which he did, only to place it straight back on the freshly sealed surface.

Within a month, the tiles looked dull and shabby again, despite the weather being good and minimal traffic on that area I honestly don’t believe the right sealant was used, or that it was applied properly. I sent photos and raised my concerns, but Chris replied saying everything was “industry standard” and still avoided a phone call.

I paid £650 and feel that the end result isn’t much better than before the job. The whole experience left me feeling frustrated, unheard, and disappointed. Based on this, I wouldn’t recommend this company.