londonrealskin.com Reviews 4

I went to London Real Skin for a milia removal on my eyelid. Loretta, the receptionist, was excellent — very responsive and clear in her communication via email and phone. Dr Inna did a good job removing the milia, although the procedure was painful.

The reason for the 3-star review is the pricing issue. Before my appointment, I repeatedly confirmed the cost with Loretta and was told each time that the treatment would be £50. I specifically asked multiple times because I like to be prepared for what I’m paying.

After the treatment was completed, Dr Inna told me the total was £150 — triple the quoted price. When I explained I hadn’t budgeted for this and had been told £50, I was told that “the receptionists don’t know how much treatments are,” which is concerning given they book these treatments daily.

I then found myself in an awkward position of having to negotiate the price after the procedure had already been done. I ended up paying £75, even though the originally agreed price was £50. Pricing should never be negotiated post-treatment, especially when a price has been clearly discussed in advance.

Be cautious and make sure pricing is confirmed in writing, as unexpected price changes are not acceptable.

Waited for someone to let me into clinic for a booked appt : tried phoning and was on hold for 30 mins : now in process to get a refund - which is ongoing.

I recently visited London Real Skin and had a fantastic experience. The clinic has a lovely atmosphere, and the staff were incredibly helpful. What I appreciated most was that I didn't feel pressured into any treatments or products – they were honest about what would benefit my skin without any sales tactics. My therapist was wonderful, providing insightful advice and ensuring I had a relaxing hydrafacial with Dermalux. Overall, a highly recommended clinic for anyone looking for professional skincare treatments with a personal touch.

After having a consultation a while back I have to say I wasn’t impressed at all. There are many clinics that do these treatments but the prices are way too high here and not very honest with expectations. Overall would give 0 stars. I had a fair lady with a pony tail forgot her name but she speaks very patronising to you rather than being patient and honest about the treatment.