London Spine Unit - Back and Neck Pain Clinic Reviews 

263
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

**Dear Mr Akmal,** I had an injection in my spine on 5th October, and I would like to take this opportunity to sincerely thank everyone involved in my care. From the administration team... See more

Rated 5 out of 5 stars

The spine unit treated my chronic back condition as a day patient and I could walk back to the apartment at 6pm. The NHS had previously declined to operate in a private clinic owing to my pre-existing... See more

Rated 5 out of 5 stars

I travelled from abroad recently for a discectomy. I received truly excellent care, from all staff and at all points of my treatment. Also very quick and efficient but without in any way feeling rushe... See more

Rated 5 out of 5 stars

After being told there was no surgical procedure for my condition by another private consultant,I thankfully found Mr Akmal and his amazing team at the London Spine Clinic. From the moment I spoke... See more

Company details

  1. Private Hospital
  2. also in
  3. Medical Center
  4. Pain Management Physician
  5. Specialized Hospital
  6. Surgeon
  7. X-ray Lab

Written by the company

The London Spine Unit offers Diagnostics and Revolutionary treatments for back and neck pain. Top specialists and doctors offering latest cutting edge and innovative technologies including laser disc surgery, ozone treatments, spinal injections, Minimally invasive (Keyhole) surgery, Disc replacement, Balloon kyphoplasty, Spinal Decompression, Dynamic Stabilisation, Lumbar Fusions, Cervical Spine Surgery, Radiofrequency Denervation, Spinal Injections, physiotherapy, osteopathy. The only hospital in the UK undertaking all Spinal Surgery procedures as a Day Case. Best Rated Spinal Clinic. Private Harley Street Hospital. Best rated Consultants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(263)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

After years of battling constant back…

After years of battling constant back pain, nerve irritation, and the frustration of not being able to live my life fully, I finally reached a point where I knew I needed real help. September 2025, I underwent an L5/S1 Transforaminal Lumbar Interbody Fusion (TLIF) and an L4/5 dynamic stabilisation procedure, performed by Mr Mo Akmal.

Before the surgery, every day was a struggle. The pain was excruciating, affecting not only my ability to move but also my confidence, my sleep, and my overall wellbeing. I had tried everything over the years — physiotherapy, medications, lifestyle changes — but nothing gave me lasting relief.

From the very first appointment, Mr. Akmal made me feel truly heard and understood. He explained everything with such clarity and reassurance, which immediately eased my fears. His calm, confident manner gave me the trust I needed to take this big step.

The care I received from Mr. Akmal and his team was outstanding. I felt supported every step of the way — before, during, and after the operation. The surgery went smoothly, and the difference it has made in my life is incredible - even in the early stages of recovery.

For the first time in years, I can move without constant pain. The nerve irritation that used to shoot down my leg has eased, my posture has improved, and I finally I’m starting to feel like myself again. I’m slowly rebuilding my strength and confidence, and I’m excited about life in a way I haven’t been for a long time, due to ongoing back pain.

I cannot thank Mr Mo Akmal enough for his skill, kindness, and genuine care. This surgery has and will continue to truly change my life, and I will always be grateful to him and his amazing team for giving me my quality of life back.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

I had spinal surgery performed by Mr…

I had spinal surgery performed by Mr Akmal, which included a laser procedure on my discs and disc replacement on C6 C7. From the very first consultation, Mr Akmal was professional, compassionate, and incredibly knowledgeable. He took the time to explain everything clearly, ensuring I felt comfortable and confident about the procedure.

The results have been truly life-changing. I’m now pain-free, mobile, and able to enjoy life again after years of discomfort. The recovery process was smooth, and the level of care I received from Mr Akmal and his team was exceptional.

I can’t thank him enough for his skill, expertise, and dedication. If you’re considering spinal surgery or laser treatment, I wholeheartedly recommend Mr Akmal — his work has given me my quality of life back.

November 24, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

After 30 years of relentless back pain. Joy!

After 30 years of relentless back pain, Mo Akmal fixed it in a day! Excellent service from the hospital, all the way through the procedure from arrival to departure on the same day was managed perfectly. Thank you all for a great job. 4 big screws, 2 rods and a Coflex device sorted everything out. Amazing it was all done through a 60mm incision with no visible stitches. Healed with virtually no scarring. Excellent.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Doctor Mo Akmal Saved my life!

Doctor Mo Akmal and the London Spine Clinic have literally restored the quality of my life!

I would like to share my experience below for all those folks out there suffering from disc decompression or other spinal related issues.

I had very severe pain and immobility in my right arm and neck from the compression of my C6/7 cervical disk. Having consulted numerous top neurosurgeons, I was advised by three different doctors that I should go under the knife and proceed with a two level artificial disk replacement surgery and the fusion of two vertebrae in my neck at the age of 38!

This would have resulted in a life changing event for the worse and likely further problems and surgeries as a result of future wear and tear of the artificial disk replacements. Additionally i found from my own reading and research that there has recently been an increase in cases of spinal necrosis developing as a result of the body rejecting or reacting badly to the foreign objects and material of the artifical disk even though they are said to be safe.

Thank god I declined, did further research and discovered Mo Akmal and the London Spine Unit!

Having now completed my Anterior Laser Disc Decompression procedure at C6/7, along with cervical epidural and right C5/6, C6/7, C7/T1 facet joint injections, performed on 27th August with Mo Akmal and the London Spine Clinic team, I can confirm that the outcome literally saved my life and that the unbearable pain I had was gone the moment I woke up from the 1 hour procedure.

This impressed me a lot as the pain killing effects of the cortisone injections usually take 2 weeks to kick in which demonstrated the immediate pain relief I experienced. It really felt like it never happened!

I only experienced one very marginal spike in pain approximately two months post-procedure in October 2024, but since then, my pain went from a gradual reduction over the first 2-3 months to completely disappearing after 3 months post procedure. My neck pain and my arm symptoms had completely gone, and my general mobility recovered fully. I was able to resume physical therapy post procedure and reduced my pain medicines to zero.

I was quite skeptical to begin with regarding the longevity of the result and I was very concerned about the potential recurrence or fluctuation of the disc issue and pain, but I was so incredibly impressed with the speed and effectiveness of the symptom reduction from the Percutaneous Laser Disk Decompression procedure.

I am a very active and sporty person so being able to return to my activities, including kite surfing, which I was not able to do for a year prior to the procedure, was a miracle for me!

I really hope that sharing my experience above will help others who are currently suffering from the same or similar disk herniation issues.

Before considering open surgery or disk replacement surgery I highly recommend anyone to first consult Mo Akmal and the London Spine Unit first as there are fantastic minimal invasive procedures like the one I did “Percutaneous Laser Disk Decompression”that can can fundamentally restore your quality of life and effectively resolve the problem completely.

Lastly I would like to add that Mo Akmal is one of the most incredibly warm, kind, caring and honest doctors I have ever met in my life! A very special person!

Furthermore, Mo Akmal and the London Spine Clinic are true professionals and pioneers in spine treatment. In my opinion when it comes to the spine I would not waste my time talking to anyone else!

Thank you so so so much Mo Akmal and the London Spine Unit! You have saved my life and I am eternally grateful!

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

My experience at The Harley Street Hospital

My experience with the welcoming community at Harley Street Hospital was both notably professional and warm, creating an environment that fosters comfort and ease for newcomers while offering a strong foundation for clinical and academic development.
Staff are generally approachable, respectful, and attentive, which helps build trust quickly. A standout aspect of the experience was the well-structured orientation program led by Mrs. Tomsa Roxana, the receptionist. Her guidance was not only informative but also instrumental in familiarizing us with the hospital’s environment, expectations, and protocols. Overall, it’s a supportive and respectful atmosphere that reflects the hospital’s commitment to both patient care and professional development.

June 30, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Huge gratitude

I came to the London Spine Unit following a failed endoscopy seven months before in Switzerland. A normally active person, i walked into the hospital and came out in a wheel chair. Subsequently I was unable to walk without sticks. Mr Akmal ordered an eos to see the extent of damage. He was able to operate me five days later. Surgery took four hours to repair the damage. Three hours after, I was able to return home and eat sushi that evening thanks to his light anaesthetic. Three months later I am recovering my nerves and muscles bit by bit. It's a long process but without Mr Akmal's timely intervention I would possibly not be walking today. He has given me back my life. I particularly appreciate his kindness, professionalism and follow up as well as the efficiency of the emergency help line open 24/7. Huge gratitude.

March 11, 2025
Rated 5 out of 5 stars

Life altering surgery

Life altering surgery
After six years of progressively worsening back and leg pain that had severely limited my mobility and quality of life, I can confidently say that Dr. Mo Akmal and his exceptional team have greatly improve my life.

Dr. Akmal performed a Transforminal Interbody Lumbar Fusion surgery that has been nothing short of life-changing. His technical skill and precision were evident from the moment we discussed the procedure through to my recovery. The surgery was executed flawlessly, and the results speak for themselves.

Dr. Akmal’s ability to combine outstanding medical expertise with genuine compassion is commendable. He took the time to thoroughly explain the procedure, answered all my questions with patience, and helped me understand what to expect throughout the entire process. His confidence and expertise immediately put me at ease during what was understandably a stressful time.

The entire surgical team deserves equal praise. From the pre-operative consultations to post-surgical care, every member of the team demonstrated professionalism, expertise, and genuine care for my wellbeing.

I can now move freely and pain-free and I’ve gone from being severely limited in my daily activities to being able to enjoy life fully again. This surgery has restored my quality of life.

I highly recommend Dr. Mo Akmal for anyone with spinal issues. His surgical skill and his team’s exceptional care make him the top choice for complex procedures. If you're considering surgery for chronic back pain, you're in the best hands.

Thank you, Dr. Akmal and team, for your excellent work.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Now pain free

I would not normally write a review but feel compelled to do so after my Surgery at the London Spine Unit.
From my first meeting with Mr Akhmel, I felt that I was believed, even before I’d had the MRI scan!
Mr Akmel explained how he could help, the choices I had and the implications of surgery, I came away from my first meeting fully informed and quickly came to the decision to have decompression surgery and dynamic stabilisation.
Mr Akmel, Dr Lok and all the team were amazing. I cannot express how grateful I am for all the excellent care and attention I have received, from the initial appointment, pre assessment, operation day and post operative appointments.
I was up walking within 2 hour of the operation, without any pain. I now can have a full night sleep, I’m steady on my feet, and feel so positive and happy as I now have a better quality of life. Recovery has been remarkably quick which has amazed my family and friends.
Thank you to everyone at the London Spine Unit

February 25, 2025
Rated 5 out of 5 stars

What changed my decision for surgery

Mr Akmal was extremely professional, explained the condition and was very reassuring while pointing out any possible risks and mitigations. the staff were extremely courteous. the daily check-ins went smoothly.

February 18, 2025
Advertisement
Rated 5 out of 5 stars

Bilateral L4/5 decompression/discectomy

I've been having lower back pain the Lombard section L4/L5 for a number of years caused by car accident attending the doctor physio doing exercises medication with no improvement things getting worse. Can hardly walk sit down bending pain when sleeping in bed . Came across a website and was referred to the Harley Street Hospital .The first interaction with the receptionist was very good very helpful answered all my questions relating into my inquiry about L4/L5 then giving me one of there consultant name to get in touch with and speak to him regarding my injury to see if he could assist me after filling out the paperwork I eventually did had a online video link with the consultant by the name of Mr Akmal very nice person. After introduced himself to me and spoke to me regarding his findings on the paperwork I had passed on regarding my injury which was my MRI images he came right to the point and said to me that I needed an operation , to be honest I was glad relating to the way he came out with it because going to the other doctors and not really getting someone to actually come out and say things the way it was I could see then from that point he was someone I wanted to work with explaining why I would need the operation also the other treatment option that I could take relating into the kind of injury I had sustained but after all that he came right to the point that it would be my choice but he would advise me to have the operation reasons why I should also with that reassuring me that I shouldn't be worried because it's something he is good at he also explained to me the risk factors and told me to think about it take as long as I want and get back to him when I feel I've made the decision put no pressure on me or trying to influence me . from that moment I felt that I would actually get the situation sorted out . I like the way there kept me inform responded to me within good time when you had a query I think everything was conducted very professional .On the day of the procedure Bilateral L4/5 decomposition/discectomy all the staff was very helpful from first interaction to leaving very professional and I felt comfortable in the way there treated me spoke to me inform me about the procedures and what will happen also
treatment I've received. The follow-up after the operation I think was carried out very professionally and overall I was very happy with the end product which within a shorts space of time a lot of the pain that I was getting before the procedure had improved and I was back On My Feet walking around , quicker than I had expected . Overall I would say I am very happy with everything still early days but I am feeling a lot better looking forward to getting back out and about .

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Leading Spine Unit in London

The Spine Unit at Harley Street Hospital truly stands out. The team is made up of highly skilled specialists who deal with a wide range of spinal conditions, and the level of care and professionalism is second to none. They use the latest technology and treatment methods, and everything is done with the patient’s well-being in mind. It’s easy to see why this is considered one of the leading spine units in London.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had the privilege of being…

I recently had the privilege of being treated at the London Spine Unit and I cannot speak highly enough of the entire medical team—especially the outstanding care provided by Mr. Mo Akmal.

From the very first consultation, Mr. Akmal demonstrated exceptional professionalism, deep expertise, and a genuine commitment to patient wellbeing. He took the time to clearly explain my diagnosis, the recommended procedure, and what I could expect in terms of recovery. His calm and confident approach immediately put me at ease.

The surgical procedure itself was executed with remarkable precision. Thanks to Mr. Akmal’s skill and the support of his exceptional team, my recovery has been smooth and far quicker than I anticipated. I was able to walk away from the hospital after 3 hours from the surgery of (2 bilateral decompression of L3/L4, L 4/ L5 + mobile stabilizer insertion at L5). I have noticed a dramatic improvement in my quality of life soon after the procedure.

The entire staff at the London Spine Unit—from the nurses to the administrative team—were consistently attentive, kind, and efficient. Every step of my journey felt personalised, professional, and thoughtfully managed.

If you are considering spinal treatment and want the highest standard of care, I wholeheartedly recommend Mr. Mo Akmal and the London Spine Unit of Harley Street Hospital in London. They truly set the gold standard in spinal care.
Giuseppe Santese

February 15, 2025
Advertisement
Rated 5 out of 5 stars

Both Surgeons listened to what caused…

Both Surgeons listened to what caused my injury were Both very
Very Caring & easy to get along with.

Clear with there Explanations in layman's terms

All other staff Receptionists & Medical
Staff Excellent (WORLD CLASS SERVICE)

February 11, 2025
Rated 5 out of 5 stars

Successful spinal fusion surgery

Following successful surgery, I would be very happy to recommend Mr Mo Akmal and the London Spine Unit.

Prior to the surgery I was in a lot of pain, and an MRI confirmed a badly herniated disc. In initial consultations Mr Akmal clearly explained my condition, and set out the various surgical treatment options. A further EOS (special X ray) was used to clarify the necessary surgery, a spinal fusion of lumber 3 and 4 vertebrae. The operation took place within a week or two of my initial consultation as a day patient. I am very happy with the outcome as I am now, six weeks after the operation, free of pain, with a small amount of remaining discomfort rapidly diminishing. I am very grateful to Mr Akmal and his team for the excellent care I have received.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Innovative and trustworthy medical care

I am happy to say that I made the best choice possible in selecting the London Spine Unit. My symptoms were carefully reviewed by Dr Lok. I then received balanced, expert advice from Mr Akmal that took into account the full facts of my case. This helped me to make the difficult decision to have an urgent operation, and I was booked in swiftly for a lumbar microdiscectomy. The care provided by the team was excellent, and I felt fully supported recovering at home. I am now pain-free after five months. I am confident that taking immediate action with advice from specialists at the London Spine Unit was 100% the right thing to do.

January 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look