The only reason I’m giving LoneStar 5 stars is because I can’t give them 6! I won 550.00 with 2 bucks around 2am went through verification around 4am submitted my redemption by 6am and they had the mo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Playing is really fun won a1000 on a spin but played down to 700 its my first time trying to redeem my money, I couldn’t use bank transfer because it couldn’t find my bank which is odd because ive had... See more
Company replied
Lone Star has been an amazing social casino site so far the games are great they do offer great deals from time to time redemptions take about 24 hours to 48 hours but that's not terrible! Their s... See more
Company replied
They are honestly and fair with once verified rather fast payouts! They are one of the few that don't hide behind one of those terrible rules when using free SweepCoins and treat free players the same... See more
Company replied
Company details
Written by the company
At LoneStarCasino.com, we're redefining the social casino experience with a dynamic lineup of slot games that are completely free to play and endlessly entertaining. What sets us apart is our top-tier visuals and immersive sound design, delivering a gaming environment that pulls you right into the action. We’re all about building a strong, connected community offering exciting tournaments and interactive social features that bring players together. As a sweepstakes-based platform, LoneStar Casino gives you real chances to win big through our promotional games, all with no purchase necessary fair, fun, and transparent. Step into LoneStarCasino.com for non-stop thrills, where every spin opens the door to a new adventure.
Contact info
8 The Green #15134, 19901, Dover, United States
- support@lonestarcasino.com
- lonestarcasino.com
Breach of guidelines
Slow response time..They sent me a link…
Slow response time..They sent me a link to sumsub for verification of my debit card...I submitted it an sumsub rejected because of lighting. But now the link is locked. I don't understand why would they lock the link preventing me from resubmitting my debit card so I can redeem. It's frustrating an someone from lonestar need to reply to my email.
July 4, 2026
Unprompted review
Reply from LoneStar Casino
Hi Jay,
We appreciate you taking the time to share your experience regarding our verification framework and support communication.
We understand your disappointment regarding the locked submission link after the lighting adjustment issue, and we see how this interruption slows down your request. At LoneStar, maintaining platform safety is a routine priority, and our verification channels use automated parameters that may restrict access after a rejection to protect your account integrity. We apologize for the delay in our email responses and want to help you get this link reset right away.
Please drop us a line at Support@lonestarcasino.com from your registered email so our compliance team can unlock your verification path and guide you through the next steps.
Thank you for your persistence, and we hope to work toward a quick resolution for you.
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Great customer support
I had a problem logging in to the app.i deleted it then decided to go online and email customer support and they responded the same day! Fast, friendly service, they told me how to fix the problem and it worked. I was able to log back in and play one of my favorite online casinos. Great fast, reliable, friendly service.
June 29, 2026
Unprompted review
Reply from LoneStar Casino
Hi Tawana,
We are so glad to hear you are back in action! App or login glitches are never fun, but our support crew takes great pride in delivering fast, friendly, and reliable solutions to get you straight back to your favorite games.
Thank you for the wonderful feedback, and enjoy your time on the platform!
Games are awesome and straight forward
Games are awesome and straight forward. Not only that, the customer service is top notch compared to other sites. Redeeming is a breeze. THANX LoneStar!
July 3, 2026
Unprompted review
Reply from LoneStar Casino
Hi Ronnie,
Short and sweet! Thank you for the massive shout-out. We love keeping our games straightforward and fun, our support top-notch, and our redemptions a breeze.
We appreciate you being part of the LoneStar gang!
I strongly recommend Lonestar!!!
I'm new at Lonestar and I really enjoy there variety of games. I was impatient with there redemption process but I realize it was my own ignorance that caused my extended wait time. I have made two redemptions and the 1st one along with getting verified was quick. 2 days. They have great customer service who responded to my emails and promptly took care of the problem.. I apologize for being impatient. I would strongly recommend LoneStar to everyone who enjoys playing a good variety of games that are fun and rewarding. Hope everyone has a fun safe 4th of July... Thank you LoneStar!
July 3, 2026
Unprompted review
Reply from LoneStar Casino
Hi Jenny,
Welcome to LoneStar, and thank you for taking the time to share such an honest and kind update! It is completely natural to feel a bit eager or impatient when waiting on a redemption, so please don't apologize at all. We are just glad our team could answer your emails quickly, resolve the initial hiccups, and complete your transfers safely in 2 days.
We appreciate your strong recommendation, and we hope you had a fantastic, safe holiday weekend as well!
Easy to deposit ..... near impossible to get your money out when you win.
I loved this casino until I actually won and wanted to withdraw money. I won back to back jackpots and they made me jump through every hoop you could imagine regarding my Venmo Debit card. I got paid on that one and submitted the other one that I actually won from the winnings on the first. I did not use my Venmo card but used my bank debit card, and they are currently holding that payment and want my May Venmo statement. How does that make sense?? I didn't even use my Venmo card for the money. I am not happy at all, and this is so disheartening that they screw with people like this. They will take your money... no problem. I was hoping this would not be the case, but here I am waiting on July 3rd for a payout, and they are not paying, and for what reason? They need to get it together. They have a great site, but by messing with people's money, they will ruin it. I will have to see how I feel after this.... I have quit two other platforms for this and never went back. I won... pay me! It's that easy!
Sent them this email: I will let you all know if they respond or not....
To Whom It May Concern,
Your redemption process is, without question, the weakest part of an otherwise good platform.
Depositing money couldn't be easier. That's clearly been optimized. But on the rare occasion a player actually wins, the experience changes completely. Instead of celebrating a win, customers are met with delays, repeated documentation requests, uncertainty, and unnecessary frustration.
I've experienced this with McLuck and Gleaming Slots, and because of how they handled my withdrawals, I have never played on either site again. I had hoped Lone Star would be different. While your communication may be slightly better, it isn't nearly good enough to make a meaningful difference.
The biggest issue isn't even the wait. It's the complete lack of transparency. Customers submit documents and then hear...nothing. Did you receive them? Are they acceptable? Is anything else needed? Is the withdrawal moving forward? Simple communication such as, "We received your documents and everything looks good. Your withdrawal is being processed," would eliminate an enormous amount of unnecessary stress.
Instead, customers are left wondering if another random document from two months ago will suddenly be requested or whether they'll ever receive their money at all.
This withdrawal has had real consequences for me. I canceled a trip to visit my 83-year-old mother because I didn't want to be away from my computer in case another verification request appeared. My partner and I are under significant financial stress. Those problems are my responsibility, not yours. But had my legitimate winnings been paid in a reasonable timeframe, they would not be nearly as severe today.
Your business is entertainment, but there is another side to online gaming that every casino should recognize. Gambling already creates enough stress for many people. When someone finally wins, that shouldn't become the beginning of another battle just to receive money that is rightfully theirs.
From a player's perspective, leaving withdrawals pending for days or weeks creates the impression that you're hoping they'll lose patience, cancel the withdrawal, and play the money back. Whether that's true or not, that's exactly how it feels. I have no intention of doing that. I earned those winnings, and I intend to receive every dollar of them.
There are countless online casinos competing for players today. The redemption experience is what separates the good ones from the forgettable ones. Right now, your withdrawal process damages the trust that your platform works so hard to build.
If Lone Star truly wants to distinguish itself from its competitors, start by treating winning customers with the same efficiency and respect that you show when accepting deposits. Winning should be the moment that creates customer loyalty, not the moment that convinces players to take their business elsewhere.
I sincerely hope you take this feedback seriously because your platform has tremendous potential. Improving your communication and significantly streamlining your redemption process would make an immediate difference for every customer fortunate enough to win.
July 1, 2026
Unprompted review
Reply from LoneStar Casino
Hi Dan,
Thank you for detailing your experience regarding your verification updates and your recent communication with us.
It makes complete sense that you are looking for more transparency regarding why a statement is needed for a card not used on your current submission, especially after winning back-to-back. At LoneStar, maintaining platform safety is a routine priority, and our compliance team may review previously utilized funding methods to ensure complete account integrity and security. While these checks are a mandatory part of our operational framework, we note your excellent feedback regarding tracking updates and understand how this waiting period impacts you.
To ensure your submitted files are reviewed by our specialized compliance team right away, please send a message from your registered address to Support@lonestarcasino.com.
We truly value your thorough feedback and hope to provide you with a clearer update.
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Slow redemptions
The games are fun to play & all, but the redemptions take FOREVER!!!!! For us to be in 2026, and have to deal with slow redemptions, is crazy. Other competitors (casinos) have instant redemptions, or even let you redeem on the weekends.
July 2, 2026
Unprompted review
Reply from LoneStar Casino
Hi Christina,
We appreciate you taking the time to share your feedback regarding our game selection and redemption turnaround times.
It is wonderful to hear that you find the games fun to play, though it makes complete sense that you are unhappy with the processing duration, especially when comparing weekend availability to other competitors. At LoneStar, maintaining platform safety is a routine priority, and each redemption undergoes standard verification reviews to ensure a secure environment for our community. While these procedural checks are a regular part of our daily framework, we note your preference for immediate processing options and appreciate your honest input.
For a direct look into your current status, please reach out to us from your registered email at Support@lonestarcasino.com so our team can check on your details.
We value your loyalty and hope you hit another big win soon!
Beware! Withholds your winnings!
Horrible casino! I tried to redeem my sc for a gift card on May 30th. It's now July 2nd and I still have yet to receive anything. I've reached out to support with no answer. Do not play with them, they take your money and don't award prizes. Lonestar claims you receive your gift card within a week, but a month has passed and I haven't received anything.
May 30, 2026
Unprompted review
Reply from LoneStar Casino
We appreciate you taking the time to share your feedback regarding your gift card request from late May.
We understand your disappointment and concern regarding the extended waiting period, especially when you have not received a direct update regarding your submission. At LoneStar, maintaining platform safety is a routine priority, and each redemption undergoes standard verification reviews to ensure a secure environment for our community. While these procedural checks are a regular part of our daily framework, we recognize that this duration is unexpected and want to help get it resolved.
To help us locate your account in our queue and investigate this right away, please send an email from your registered address to Support@lonestarcasino.com.
Thank you for your patience, and we hope to provide a clear resolution soon.
I got verified in mins and received my…
I got verified in mins and received my redemption in less than 3 days.
July 2, 2026
Unprompted review
Reply from LoneStar Casino
Hi Travis,
That is exactly how we like to do things! Getting you verified in minutes and sending out your rewards in less than 3 days is our gold standard.
Thanks for the great feedback and for playing at LoneStar!
Top shelf slot site!
I wanna say I was apprehensive a little sceptical in trusting this online casino. I am certainly glad I did. It was a wonderful experience. I won multiple times in different games, and after the verification process it appears I have been approved to be paid,and that makes me happy.I recommend anyone who wants a trustworthy slot site where they won’t have to worry about being treated fairly. if you win, it will pay you. I wanna say thank you.
June 30, 2026
Unprompted review
Reply from LoneStar Casino
Hi Randall,
It is completely normal to feel a bit apprehensive at first, but we are certainly glad you gave us a try! Celebrating multiple wins across different games is fantastic news, and we are delighted that our smooth verification and approval process put your mind at ease. Providing a fair, trustworthy home for your entertainment is our absolute promise.
Thank you for your recommendation and trust—enjoy your rewards!
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FALSE ADVERTISEMENT
FALSE ADVERTISEMENT - They plaster their 24-48 hour redemption times EVERYWHERE but they won’t tell you that approving the redemption takes almost THIRTY DAYS to be completed then there’s 24-48 hours till you get paid. It’s beyond shady and borderline illegal.
July 2, 2026
Unprompted review
Reply from LoneStar Casino
Hi Al,
Thank you for checking in and sharing your direct feedback regarding our advertised timeframes and approval procedures.
We hear your dissatisfaction regarding the separation between the internal approval window and the subsequent transfer duration. At LoneStar, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a secure environment for our community. While these diligent checks are a normal part of our operational framework, we recognize that a variation in the initial review duration can create an unwelcome experience.
For a direct look into your account status, please contact us from your registered email at Support@lonestarcasino.com so our team can check on your details.
We appreciate your patience and are glad to have you playing with LoneStar.
at the casino can't pay you right away they're shady that's the bottom line every other one does online
I wouldn't ever play here if you expect to get any money or anything like that there's the slowest and they say they're fair but they're absolutely if they were Fair they would send the money right away from the redemption like they take it but they're not cool like the other ones like Legends and sweet coins and every other sweep coins casino almost pays immediately this casino is the only one that takes more than 48 hours to even look at it how is that how is that revolutionary you're not doing nothing to the to this sweep casino industry other than tarnishing the whole industry's name he's talking about fair and you're committed to you're not committed to anything you committed to finding something that you could take other people's money for and that's why you're taking so long to verify anybody redemption obviously if we've already sent everything to verify our information like our ID the card our bank statements and we use the same card then and you take the money every time right away there should be no problem there there is no fraud that's impossible you have everything there's nothing to look into so stop with lies and that you're doing something safe and just say you're looking for something so you don't have to pay cuz that's the truth and it's a shameful way to do business and then to act like you guys are doing something really good after your graphics are not good there's casinos that are way better than yours so you're not doing anything leading edge you're actually probably just trying to steal from people and get out of the game which I wish you would because you obviously lie all over and then expect you know a good review yeah right and none of these reviews are about like your games not not paying or anything it's about you guys not paying that's the worst thing in casino to be who cares about games aren't paying out or you know your games are tight I'd rather have a tight casino that barely pays out at least they pay right away instead of dealing with you guys because you're stealing you're literally stealing I've asked you to give me my money I want and you're holding it you're stealing that's stealing bottom line no matter how you look at it you can call it what you want it's stealing if you take longer than 24 hours with my money you're stealing and if I took 24 hours to pay you back money because I owed it to you would say I was stealing also shame on you guys for acting like you guys are some kind of righteous casino cuz you're not you guys are the father is from that because there's so many more casinos that are way better than yours and they'll always be better than you because they put their customers first and you guys put your profits first then that's obvious it's 100% obvious because you wouldn't hold on to people's money because no one else does you want to hold on to it because you want to keep it until you can find a reason to take it that's so sick
fyi
Your redeem request from lonestarcasino.com has been received successfully and will be processed shortly.
Thank you for your trust.
Best regards,
LoneStarCasino Support Team
Shortly" means "in a short time" or "soon". In daily use, it typically refers to a duration ranging from a few minutes to up to an hour.However, the exact timeframe is highly subjective:Real-time arrival (e.g., "I will be there shortly"): Generally means within 10 to 30 minutes.General events (e.g., "The show will begin shortly"): Usually means 5 to 15 minutes.Work or professional settings (e.g., "I'll send the email shortly"): Often implies within a couple of hours or by the end of the workday.When used alongside another event (e.g., "Shortly after lunch"), it means "a brief time afterward". The consensus on platform threads like Reddit suggests that while it implies urgency, context is key to pinning down the exact window.
June 29, 2026
Unprompted review
Reply from LoneStar Casino
Thank you for sharing your detailed feedback regarding our verification processes and your interpretation of our updates.
We understand your frustration regarding the time it takes to review a submission, especially when utilizing the same method you have previously used for successful purchases. At LoneStar, maintaining platform safety is a routine priority, and final security checks are consistently applied to protect your profile and secure the community before any funds are released. While these safety frameworks are a mandatory part of our operation, we note your comments regarding communication and timing definition.
To have our team check on your submission details and bypass any automated responses, please send a message from your registered address to Support@lonestarcasino.com.
We value your honesty and hope to work toward a quick resolution for you.
Redemption time and vague support updates
Redemption was sent on June 21st. its not 7/1 and it still has not had its review completed.
I have reached out to support twice
once on the 27th and 2nd time on 29th. both times I got a response that had no details on why it was taking so long or where its at in the review process.
They also only allow one redeem at a time.
Don't recommend
July 1, 2026
Unprompted review
Reply from LoneStar Casino
We appreciate you taking the time to check in and share your experience regarding your pending status and support interactions.
It makes complete sense that you are seeking more detailed tracking information rather than general process updates while your submission is under review. At LoneStar, maintaining platform safety is a routine priority, and all redemptions undergo standard verification reviews to ensure a secure environment for our community. While these safety frameworks are mandatory, we recognize that waiting since last month without specific details causes major uncertainty.
Please contact us directly at Support@lonestarcasino.com using the email linked to your player account so our team can locate your profile.
Thank you for your patience, and we hope to provide a clearer update on your status.
You must can’t redeem as a bronze…
You must can’t redeem as a bronze member?
July 1, 2026
Unprompted review
Reply from LoneStar Casino
Hello Demors,
Thank you for reaching out and asking this question!
We want to clarify that you absolutely can redeem prizes as a Bronze member. All tiers at Lonestar are eligible to submit redemption requests once the standard verification process is complete and the minimum account requirements are met. Tier status does not prevent you from withdrawing your winnings.
If you are experiencing any issues submitting a request or if something is unclear on your dashboard, we would love to help you sort it out right away.
Please contact our team directly at support@lonestarcasino.com with your account details so we can look into your profile and assist you with the process. Thank you for playing with us!
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Is my second redemption this week and…
Is my second redemption this week and they're taking even longer than the first one like what the hell y'all doing. you have a job how about you do it
June 25, 2026
Unprompted review
Reply from LoneStar Casino
Hi Dena,
Thank you for checking in and sharing your feedback regarding your recent request activity.
We understand your dissatisfaction regarding the variation in processing speeds, especially when your latest submission is taking longer than your previous request from earlier in the week. At LoneStar, maintaining platform safety is a routine priority, and each request is handled individually through standard verification reviews to ensure a secure environment. While these procedural checks are a regular part of our daily framework, we recognize that an unexpected wait can be a challenging experience.
To get a direct update on your pending submission, please reach out to us from your registered email at Support@lonestarcasino.com so our team can look into your profile.
We appreciate your patience and are glad to have you in our community.
Great company
Helpful but my redemption had taken awhile but I love this site
June 1, 2026
Unprompted review
Reply from LoneStar Casino
Hi Megan,
Thank you so much for the five-star review and for sharing your experience! We are absolutely thrilled to hear that you love the site.
We hear your perspective regarding the time it has taken to receive your redemption. Lonestar is fully committed to honoring all player redemptions safely and securely. While our necessary review procedures can sometimes take a bit longer than expected, we are constantly working to make the process as smooth and fast as possible for you.
We want to make sure everything with your request is moving along properly. Please feel free to reach out to our team at support@lonestarcasino.com with your account details so we can check the status and give you an update.
Thank you again for your wonderful support and for being a part of Lonestar! Good luck on your next games!
1 MONTH AND NO REDEMPTION
Going on a month now and they still have not processed my redemption. I have sent multiple emails and gotten no responses. My account was fully verified and they refuse to process my redemption or give me any updates. WHAT AN ABSOLUTE SCAM
June 5, 2026
Unprompted review
Reply from LoneStar Casino
Hello,
Thank you for reaching out and sharing your experience. We hear your perspective regarding the extensive wait time for your redemption and your concerns regarding the lack of communication after sending multiple emails.
Lonestar is fully committed to honoring all player redemptions safely and securely. While certain account reviews can occasionally take longer than expected, leaving a fully verified player without responses or updates is not the standard of service we aim to provide.
We want to investigate your case immediately, locate your previous emails, and provide you with the clear answers you deserve. Please reach out directly to our management team at support@lonestarcasino.com with your account details so we can look into this right away and resolve the situation for you. Thank you for your patience.
Wait time for redeeming a prize is too long
Wait time for redeeming a prize is too long. Why would it take 24-48 hours when u take money instantly to gamble with. Plus all info os verified before you're even able to playany games so what are you really verifying. If i win that day, pay me that day wtf. Then sometimes you gus hold the winnings for 48 hours then ask to verify identity again!!! Send folks they money and stop playing, pun intended
June 28, 2026
Unprompted review
Reply from LoneStar Casino
Hello,
Thank you for sharing your feedback, and we hear your perspective regarding the contrast between immediate deposits and the timeframe required for redemptions. We understand your position on how straightforward it seems when your account profile is already verified prior to playing, and we acknowledge how tiresome it is to be asked for identity verification multiple times.
Lonestar is fully committed to honoring all player redemptions safely and securely. While our security procedures and review processes are necessary steps to protect your account before any payout goes out, we recognize how important a fast turnaround is to our players.
We want to look into the exact status of your current redemption right away to see how we can assist and make sure your account is fully squared away.
Please reach out directly to our team at support@lonestarcasino.com with your account details so we can investigate your case and provide you with a clear update. Thank you for your patience.
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I am still waiting for my pay out
I am still waiting for my pay out. It's been quite awhile now and I have inquired about it through the website multiple times and always get the same template answer. I have played on multiple casino apps and I've never had to wait this long for a payout. This site would easily get 4-5 stars from me because the site is awesome and they have great games but until I actually get a payout from them they will remain at 2 stars. I'm very disappointed.
June 25, 2026
Unprompted review
Reply from LoneStar Casino
Hello,
Thank you for sharing your experience with us. We glad to hear that you think the site is awesome and enjoy our great games. However, we completely understand your perspective regarding the time you have spent waiting for your payout and your feedback about receiving repetitive template answers when checking on it.
Lonestar is fully committed to honoring all player redemptions safely and securely. While standard bank processing timelines and routine security verification reviews can sometimes take a few business days to complete, we know that receiving clear, personalized communication during that time is incredibly important to our players.
We want to look into the exact status of your pending request right away to see what is causing the hold-up and provide you with a direct answer.
Please reach out to our team at support@lonestarcasino.com with your account details so we can look into your inquiry directly. Thank you for your patience, and we look forward to earning your higher rating once this is safely sorted out for you.
Here we are back again waiting for my…
Here we are back again waiting for my redemption . Redemption request on 6/26 - emailed received - Dear MICHELLE,
Your redeem request from lonestarcasino.com has been received successfully and will be processed shortly.
Thank you for your trust.
Best regards,
LoneStarCasino Support Team
But why does it say shortly but yet takes days . Still have not received my redemption. Smh 🤦🏽♀️
June 27, 2026
Unprompted review
Reply from LoneStar Casino
Hello Michelle,
Thank you for reaching out and sharing your update with us. We hear your perspective regarding the phrase used in our automated email compared to the actual time it is taking to receive your redemption.
Lonestar is fully committed to honoring all player redemptions safely and securely. While our initial confirmation emails acknowledge that your request was successfully transmitted to our system, the standard bank processing timelines and routine security verification reviews can still take a few business days to fully complete.
We want to look into the exact status of your pending request right away to see what is causing the hold-up and provide you with a clear answer.
Please reach out to our team at support@lonestarcasino.com with your account details so we can investigate your case directly. Thank you for your continued patience, and we look forward to getting this sorted out for you.
Well I’m still waiting on my redemption…
Well I’m still waiting on my redemption from the 26th this site sucks at redemption process. Today is the 7/1 and still sitting on pending. I will only be playing my daily from now own because I feel like if I put money in it shouldn’t take this long to receive your winnings. If I could give 0 I would. I’ll come back and update whe I receive it.
June 26, 2026
Unprompted review
Reply from LoneStar Casino
Hello Betty,
Thank you for providing this update, and we hear your perspective regarding the continued wait time for your request since June 26th. We completely understand your position on how tough it is to wait while your request remains pending, especially when you are looking forward to receiving your winnings.
Lonestar is fully committed to honoring all player redemptions safely and securely. While standard bank processing timelines and routine security verification reviews can sometimes take a few business days to complete, we know that a prompt process is incredibly important to our players.
We want to look into the exact status of your pending request right away to see what is causing the hold-up and provide you with a clear answer.
Please reach out to our team at support@lonestarcasino.com with your account details so we can investigate your case directly. Thank you for your continued patience, and we look forward to earning your updated review once everything is safely completed.
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