Purchased a boho lanyard as a gift and its lovely. Despite me putting the wrong delivery address on my order, a quick email and everything was sorted. Order process was easy, packaged lovely and deliv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well designed item, good quality. Like the forest green colour (Alya cross body) Delivered promptly and nicely packaged. Would like to see additional optional clip-on pouch to carry lipstick and keys... See more
Initially sent the wrong size case but an email to customer services sorted the issue and replacement sent super quick, sent back at own expense but a photo of the post office receipt meant I got refu... See more
Bought a gorgeous cross-body bag for work. I work in events and need access to my phone at all times. Great to be able to slot in a credit card or room key too. Design has been well thought o... See more
Company details
Written by the company
Lonestar of London offers you a range of cross body phone case bags, the perfect solution to a busy life. With the option to select from a range of bags and a variety of interchangeable straps, key rings and wristlets, you can define your own style. Practicality is not forgotten, with space for cards, cash and keys, simply pick up your bag and head out of the door to face your day. The epitome of ‘Style on the move’.
Contact info
Lonestar Suite, Smartbase, Aviation Park, Target Road, East Parley, BH23 6NW, Christhchurch, United Kingdom
- Annabel@lonestaroflondon.com
- lonestaroflondon.com
4.7
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well designed quality item
Well designed item, good quality. Like the forest green colour (Alya cross body) Delivered promptly and nicely packaged. Would like to see additional optional clip-on pouch to carry lipstick and keys as my iPhone is the biggest version and means the zip compartment doesn’t have enough slack in it. Would be fine for smaller phones I think.
October 23, 2023
Advertisement
still haven't received it.
October 16, 2023
Reply from Lonestar of London
Hi Rani. We have tried to make contact directly with you to see what we can do to help. As we have mentioned, your order was made on the Sunday, we posted the order out on the Monday and the Royal Mail tracking showed it being delivered on the Wednesday. If you would kindly get in touch, responding to my Lonestar email, we will do all we can to resolve matters. Thanks Annabel
I love the design
I love the design . Good quality compared to others on the market.
Perfect for days out when you don’t want to carry purse etc.
I feel safer having my phone on my person and my monies rather than in a back pack for eager pick pockets.
September 28, 2023
My phone doesn’t feel safe
My phone doesn’t feel safe, moves around a lot.
Strap not long enough
Bit disappointed for the price
September 18, 2023
Reply from Lonestar of London
Dear Clare
So sorry to hear that you weren’t entirely satisfied with your purchase.
Our Alya model is a popular bag although some of our customers do prefer to buy from our Electra range as they are fitted cases and their phones don't move around at all.
While we have endeavoured to provide a generous fit for the Alya’s leather strap we do offer fabric straps (with more options coming very soon) that are a longer size and may be more suitable.
Please feel free to contact us at annabel@lonestaroflondon.com. We would be more than happy to see if we can help further.
Good stuff!
Efficient swift delivery and am very happy with the product. Would come back and buy again!
September 6, 2023
Advertisement
Fabulous customer service and quick…
Fabulous customer service and quick delivery I love my phone case it’s so well made and beautiful
September 3, 2023
Wow what a fab phone bag holder
Wow what a fab phone bag holder, perfect for travel, can’t wait to use on my next cruise
August 30, 2023
Just what I wanted
Super efficient delivery and a free gift added which I was not expecting. Great product which will be useful even when I change my phone exactly what I wanted.
August 20, 2023
Perfect phone bag!
Perfect bag for a day out and about or for a night out. Great size with pockets for cards at the back and love how there is a zipped pocket too. Packaged really nicely, looks exactly how I imagined and my rain forest green bag goes really nicely with the black gold chevron strap - have already had so many compliments!
August 8, 2023
Unprompted review
Advertisement
Quickly shipped!!So happy I found…
Quickly shipped!!So happy I found something that is beautifully made and fits my samsung 23 ultra! My only little nick pick is the golds don't match. The zipper is a completely different gold then the gold on the wristlet & crossbody strap. Not sure why that is? Otherwise it's perfect
August 5, 2023
Gorgeous phone bag!
So delighted with my gorgeous phone bag. Packaged beautifully. Would make such a nice gift. The quality is amazing, fitted all my essentials in including a lip gloss in the zipped compartment. Had loads of compliments. Highly recommend 🖤
July 28, 2023
Unprompted review
Brilliant product and lovely colour…
Brilliant product and lovely colour (Aqua). Excellent service. Arrived on time.Love the fact that is can be vertical or horizontal.
July 17, 2023
Top quality and great service
Really great phone case from LonestarofLondon. I ordered it and it arrived quickly in time for my trip abroad. Great quality leather and it looks amazing! It’s perfect for using out and about with a handy card case. It’s protective too, so no worries about phone scratches. Lovely service and I definitely recommend!
July 14, 2023
Advertisement
Beautiful product!
I was so excited when my order arrived. Beautiful quality and the perfect size to carry around the essentials. I live in London so I love that it feels secure and a safe place for my phone and cards. Beautifully packaged too, so will be ordering for a friends birthday soon ! Highly recommend!
July 18, 2023
Unprompted review
LOVE IT !!!
Quick and easy ordering . Great packaging.
The only problem I had was which one to choose ! So many lovely styles and colours. Went for Alya in stone and I’m SO happy with it . Easy to wear and goes with everything. Perfect when you don’t want a big cluttered handbag and just need the essentials. Fab for nights out , weddings , festivals , concerts etc etc.
July 20, 2023
Unprompted review
My new fabulous bag 💚
I found this company while I was looking online for a little bag which was really quite small, but substantial and ideal for a day when all I need is my phone, bank card, a tissue and lipstick.
This looked perfect so I treated myself. I chose the Forest Green as a review said it had a red lining, it arrived sooner than I expected, beautiful quality and well packaged it even comes with a little cotton bag to keep it in ❤️
July 23, 2023
Advertisement
Lovely leather and beautiful colour…
Lovely leather and beautiful colour easy and comfortable to use
July 17, 2023
Game Changer!
The Electra has totally changed my life! For the better!! I work regularly at trade shows and need my phone to hand for info/calculations etc, it is now with me at all times while looking stylish, it has been so useful and I’ve had so many compliments. I have the other style the Alya also which is more for going out but I honestly can’t recommend this item more. Terrific, will buy Black for the winter season!!!
July 4, 2023
Question is, which one do I choose next??
Bought the Alya case and it’s just as pictured. Super stylish, fantastic quality and goes with everything. As a busy mum that carries around a changing bag, it’s so nice to have a practical ‘handbag’ for all my essentials: phone and lipstick! That’s all I need… company was seamless to work with too. Great communication and quick delivery. Just need to choose my next colour!!
July 15, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.