Never received my order, no US tracking, and they refuse a full refund
My order (TRU07296) was marked “delivered,” but it never arrived. My home security cameras show no one came to my door at the time listed on their tracking, and they never provided a delivery photo. Their own website still showed the order as “in transit.”
Over two weeks and more than 15 emails, I asked again and again for the US carrier and the US tracking number. They finally said “FedEx” but only gave me the international tracking number from Asia, then claimed there’s “only one tracking number.” That isn’t how it works. USPS, FedEx and UPS all told me a US handoff creates a new domestic number. I wasted hours calling each of them, and none could investigate without that number.
Their story kept changing (lockers, the post office, FedEx, then the post office again), and instead of answering they offered refunds of 20%, then 35%. I’m now disputing the charge with my credit card company. I would avoid this seller.