Looka has really beautiful designs and the website is easy to navigate. However, its is not customizable. The user is limited to the final algorithms associated with the first 3 questions / symbols ch... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think including more logo options to download would be great. I can make variants myself but being able to to skip making variants would be very helpful. For example, I need some icon only versions,... See more
Mid-day on a Sunday and a client wants a .png file of my logo to post on conference banners and their website. I had trouble finding on my system and logged onto my Looka account but couldn't quite fi... See more
Thank you so much, Gilbert. You are a true professional — your instant response and perfect solution to my problem were impressive. So far, this has been the best customer support experience I have... See more
Company details
Information provided by various external sources
Looka is an AI-powered design platform that provides business owners with a quick and affordable way to create a beautiful brand. Since launching as Logojoy in 2016, the company has served over 5 million users. Looka provides businesses with logos, brand guidelines, social media assets, business card designs, and websites. To learn more, visit looka.com.
Contact info
220 Adelaide Street West, M5H 1W7, Toronto, Canada
- support@looka.com
- looka.com
4.4
Excellent
14K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Super fast and helpful response when I encountered an issue retrieving the logo I had purchased. Frank made it very easy.
October 9, 2025
Unprompted review
Great after sale service
Great after sale service, very helpful folks
October 8, 2025
Unprompted review
Website was easy to navigate to create…
Website was easy to navigate to create my unique logo
September 30, 2025
Comprehensive branding platform
Comprehensive branding platform. Very user-friendly and great support for decent price.
October 8, 2025
Unprompted review
Easy to make a great logo and awesome…
Easy to make a great logo and awesome customer service!
October 7, 2025
Unprompted review
Very easy to use
Very easy to use, good balance of choice without being overwhelming, allowing you to narrow on a final design.
September 30, 2025
Customer service is efficient and…
Customer service is efficient and responsive. I appreciate the prompt response with my issues .
October 7, 2025
Unprompted review
Great support
Very reponsive support, with immediate resolution. Flexible with request
October 7, 2025
Unprompted review
The best platform for logo creation
Great platform for logo creation. Easy, fast, and convenient! Wonderful support team, responds quickly and clearly - help guaranteed! Thank you very much! I'm glad I found you and recommend you to everyone!
October 6, 2025
Unprompted review
Looka is intuitive and easy to learn
Looka is intuitive and easy to learn, even for a non-technical person like myself. The editing tools and AI support are fabulous. I created a few amazing logos and their fees are fair. I highly recommend Looka!
September 29, 2025
Just generic nonsense
Just generic nonsense. All they want is to use your information. The designs it generated are so unoriginal and lame, that a simple text with some tweaks would be better than whatever it spewed out. 1/10
October 2, 2025
Unprompted review
Reply from Looka (formerly Logojoy)
Hey there,
Thanks for taking the time to leave a review! We're sorry to hear you weren't happy with our logo generator and have passed your feedback to our team. We provide logos that are related to what you input in our logo generator and then give you the editing capabilities to adjust it to tailor it to your business. We'd be happy to help guide you if you need help doing so! Please reach out to support@looka.com if you'd be interested.
Cheers!
I expected a vector PDF file for…
I expected a vector PDF file for unlimited resizing so I am a little disappointed but everything else was fine. Thanks.
September 25, 2025
Reply from Looka (formerly Logojoy)
Hey there,
Thank you for taking the time to leave your feedback! It looks like your package does include PDF files as well as PNG, EPS and SVG. Please reach out to support@looka.com if you need help finding it!
Cheers!
Frank was amazingly helpful
I had some issues with my logo (completely my own doing as I am barely computer literate at all) and the customer service I received from Frank on the messaging service was AMAZING. He was patient, methodical, professional and has actually made me want to purchase more from the company if that is the type of customer service that is behind it! He really was exceptional and I am very pleased with the outcome of our call
October 1, 2025
Unprompted review
A Premium Product At Affordable Prices
Ease of use was perfect, with a huge variety of options - colours, fonts, file formats. Customer support was prompt, friendly, and very informative. Pricing packages are affordable - not greedy! You get a lot of bang for your buck!
October 1, 2025
Unprompted review
It's exciting experience I had with Looka
I've been using Looka for brand development and I can say I really enjoyed the process. It gives you a lot of freedom to alter the branding and to preview all items. I bought the whole brand kit, including website. Well, I didn't use it as I need an online shop there and I have it on the other platform. But it was a great experience in everything else, including support team. I would use it definitely in the future. Thank you for the source 😊
September 30, 2025
Unprompted review
Worst Support
I have been trying to get hold of somone at support for two days now to sort out double billing and there is never someon available. This is the worst service i have ever seen
September 28, 2025
Unprompted review
Reply from Looka (formerly Logojoy)
Hey there,
Thanks for taking the time to leave your feedback! Please reach out to us via chat or email for the quickest response times. We are available 9AM-5PM EST, 7 days a week.
Cheers!
Frank was brillant got my problem…
Frank was brillant got my problem sorted in mins really appreciate his good work and patience
September 25, 2025
Unprompted review
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