lookincredible.co.uk Reviews 

3,403
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, most reviewers were somewhat happy with their experience overall. Consumers often note finding wonderful bargains on various fragrances and beauty products available at very competitive prices online. Shoppers frequently appreciate receiving their purchases safely packaged, noting that the items arrive in pristine condition and match descriptions. Some reviewers were not happy with severe delivery delays and missing packages that failed to turn up entirely. Several individuals also shared frustrating experiences regarding prolonged waiting times and difficulties in securing prompt replies from support. Others mentioned encountering issues when requesting money back, noting that refunds took a very long time to process.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised the prompt shipping and... See more

Order

Reviewers mention ambiguous feedback about order experiences, as some consumers highlight timely deliveries... See more

Product

People report ambiguous experiences with product, as many consumers praise the great prices, amazing scents,... See more

Price

Users describe positive interactions with price, frequently highlighting amazing deals and the best online... See more

Refund

Consumers find refund experiences to be a source of deep frustration, reporting that they are left waiting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I read the reviews after i ordered and panic set in. After receiving a conformation email and nothing else I sent an email inquiring about delivery. The team’s response was fast and professional. The... See more

Rated 4 out of 5 stars

Great product at a great price. Well packaged, delivery a little slower than expected but it was around Christmas and other firms were also slower than usual.

Rated 4 out of 5 stars

Great value product. Only negative no shipping information. However when emailed got a prompt reply. Happy with site

Rated 5 out of 5 stars

I placed an order with this company which were the best prices online for the perfumes I ordered. I then started to read the reviews and got a little worried, however, there was absolutely no need to... See more


Company details

  1. Perfume Store
  2. also in
  3. Beauty Supply Store
  4. Health and Beauty Shop

Written by the company

Lookincredible is your premier destination for luxury beauty and fragrance at unbeatable prices. We offer an expertly curated selection of top brands and exclusive products, ensuring every customer finds their signature scent or beauty must-have with ease. With fast shipping, responsive customer support, and a commitment to delivering the best value, we make online shopping seamless, satisfying, and indulgent. Discover beauty, discover value — only at Lookincredible.


Contact info

3.1

Average

TrustScore 3 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(3,403)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Jimmy Choo Perfume

I ordered 2 perfumes, arrived in perfect condition and got a lovely complimentary cosmetic bag. Perfume was a great price.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

I placed an order with this company…

I placed an order with this company which were the best prices online for the perfumes I ordered. I then started to read the reviews and got a little worried, however, there was absolutely no need to be worried by these negative reviews, although it took a little longer for delivery my parcel has arrived today and everything seems just great. I also received updates via email regarding the delivery dates so I was fully aware of when it was being shipped and delivered. I would definitely recommend this company for the good prices, but just allow a little more time for the delivery.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Service please issue my refund

I received no confirmation email, have tried to reach out to look Incredible twice by email to customer service and twice by phone , no one picks up despite a 20 minute wait both times very poor service . Money taken from my account on the 13th , this was a Christmas present which I have now had to buy twice My order number is 17246 I would like a refund please Miranda

December 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Product was not delivered

I allowed thirteen days for delivery and then contacted lookincredible. Their conclusion was that it had been lost and will issue a refund. Very disappointing. Better to pay a bit more to a reliable website.

December 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Waste of time shop elsewhere

Ordered on 3rd Dec, received an email confirming order. Heard nothing so rang customer services on 12th Dec waited 30mins for call to be answered to be told my order has been cancelled and they had sent be an email to tell me my order had been refunded (no email had sent). Then waited for a further week for refund. So although prices may be a little cheaper not worth the stress.

December 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Not good

Ordered an aftershave for my son for Christmas over 10 days ago, no dispatch info and no communication. I’m now going to have to order elsewhere as I’m worried this is not going to arrive in time for Christmas.
Very very disappointed, will never use this website again.

December 18, 2025
Unprompted review
Rated 3 out of 5 stars

Please shop elsewhere

Was a rocky start to this order but got my goods. Well packed.....I just feel they should have been a little more transparent and answered phones as it led me to feel there was issues. I have apologised.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

I’d give 0 if i could.

I’d give 0 if i could i ordered aftershaves off their for christmas which clearly said in stock and now so close to christmas they’re telling me it’s not in stock? Avoid them at all costs.

December 17, 2025
Unprompted review
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Rated 1 out of 5 stars

What an absolute joke of a company

What an absolute joke of a company! Ordered a christmas gift for my wife on 4th December, had confirmation of my order. Then recieve an email 10 days before christmas telling me that my order has been refunded!!! No prior communication, no explanation just "your order has been refunded" a week before Christmas!!

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Not impressed tbh

Ordered A bottle of perfume SJP for a secret santa gift for a colleague, Ordered 4th December, its now 16th and Nothing, Secret Santa opening is tomorrow, still no sign 😑 I'm having to go out after work and buy it again from the high street! It's been a total waste of time and money! I'm furious! Absolutely Furious 😠

December 4, 2025
Unprompted review

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