LoopiaReviews 

1,648
TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Had the pleasure of getting Sam J. on support and he was extremely helpful and patient with my queries and requests. Where most people would just share a link and be like "figure it out" (and yes it h... See more

Rated 3 out of 5 stars

I am used to registering domains and having the DNS management included in that cost, but with Loopia it is an additional cost. Also, the domain admin interface is clunky, oudated and buggy. Whe... See more

Rated 5 out of 5 stars

We have used Loopia for over 20 years and the Support Team always manages to solve our problems. They have good communication skills and they are very patient.

Rated 5 out of 5 stars

Loopia has amazing support, I have never met such helpful support in any other domain hosting service. Thank you for always helping, You are amazing!

Company details

  1. Electronics & Technology

Written by the company

Loopia AB är ett stabilt webbhotell som även hjälper dig att registrera billiga domännamn som se, com, nu och eu.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(1,648)

128 reviews in the last 12 months

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Rated 1 out of 5 stars

They are scam

They are scam. Loopia stole my money. I ordered domain and hosting but they did not provide anything. I paid directly by paypal. I ordered my desire domain and it was available but they informed me domain name is not available. I tried to contact them but no helpful response yet. I ask for refund but they do not gave my money back. Now, they are not replying my email. They are scam and not recommend to buy anything from them.

June 27, 2026
Unprompted review
Loopia logo

Reply from Loopia

Hi Najmus,

Are you sure that you purchased your domain through us? We do not offer PayPal as a payment method.

If a domain registration cannot be completed, the payment is refunded to the same card that was used for the purchase. This usually takes a couple of business days for the bank to process.

If you paid with a Visa or Mastercard, please check with your bank to make sure there is nothing on their side blocking the payment.

Best regards, Daniel Ö Loopia

Rated 2 out of 5 stars

Loopia web site needs to be updated

Loopia web site needs to be updated. It's really hard to find in it, and when I log in with Swedish bank id I can't find anything. It still say I need to login. I need to redirect my DNS but I can't find my domain name.

June 15, 2026
Unprompted review
Loopia logo

Reply from Loopia

Hi Michael, it sonus like yo might have several accounts with us. BankID only works out of the box for personal accounts, for company registered accounts you first need to add your BankID to the account. If you still arent able to find your domain, please contact out customer care for assictance. //Best regards Daniel Ö Loopia

Rated 1 out of 5 stars

Absolute joke

Absolute joke. They will take your money and then not deliver anything except for a "thank you for your order" email.

June 9, 2026
Unprompted review
Loopia logo

Reply from Loopia

Hi, your order was handled manually and took a bit longer than expected. We do so out of security reasons and sometimes gathering information takes longer. I hope thatt everything now works as expected with your domain.

Rated 1 out of 5 stars

Stay away as much as you can

Stay away from this company. card details are saved, and renewals can be activated automatically. Renewal invoices suggest you’ll only lose the service if unpaid, which can feel reassuring, but charges may still be taken automatically. When questioned, they refer to their terms and refunds are not offered.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

They are scammer.

They are scammer.. ordered for a domain , paid.. and after 4/5 days no any respocne or not registered.. then i contacted and they told me..

"Your order for **** was not approved for various reasons.
You can add a new order at **"

that was there responce after i sent theym mail..
and today is 11 days past and there is no refund i got..
yearlear many times i paid many where and when i got refund my bank gave me refund within 24 hours maximum.. but its 11 days past i dont got any refund what they told me it was refunded.. how funny..

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

I had a bad experience

I had a bad experience. Was interested in buying some domains, but the communication and process were not clear at all. Felt like I missed a good opportunity because of how things were handled. Not professional in my opinion.

August 3, 2025
Unprompted review
Loopia logo

Reply from Loopia

Hi Ayoub,

Very sorry to hear about your experience. Its always our ambition to be swift, professional and convinient when customers are reaching out to our support for whatever reason.

If you dont mind, please reach out to me again and title the email with Simon and i will gladly investigate what happend, what went wrong.

/Simon
Supportmanager Sweden.

Rated 1 out of 5 stars

I have domains in about 50 other…

I have domains in about 50 other companies and it's obvious how they cheat. I've encountered this before. BEWARE.DON'T FALL PREY TO ADVERTISING 3 SE DOMAIN CHEAP + ONLINE DOMAIN FREE YOU CAN'T GET THEM.They delay the order, then the next day they send a letter asking to send ID with a selfie or just a picture to prove identity, I sent it but a new letter came where they still wanted a selfie, later a letter came saying oh your domain is already registered, pure fraud, money was taken, ID was received, information was received but nothing is received, they waste time. DO NOT USE THIS SERVICE IF YOU STILL WANT TO GET THE DOMAIN.
0:
Thank you for your order!
Your order is now registered and will be checked. If you paid directly when ordering, a confirmation of your payment will be sent soon, otherwise an invoice will be sent out shortly.

As soon as we see that your payment has been made, we will send you your login details and register your domain names.
1: requires manual review to be processed, please reply to this e-mail with a photo of you holding your drivers license or any other photographic confirmation of your contact information as well as a closeup of said document.

Please keep in mind that If we don't receive these requested documents from you within 24 hours, the order will be removed.
2:Thank you for your message.

For us to go forward with your order you have to reply to this e-mail with a photo of you holding your drivers license aswell.

Please keep in mind that If we don't receive these requested documents from you within 24 hours, the order will be removed.
3:Thank you for your message.

The ordered domain name -----.se has been registered by someone else.

Since you have made a payment for your order we are not able to remove that domain name from your order and your order will be removed.

You can still order the other domains again.
AND YOU ARE NOT SENT ANY LOGIN DETAILS. YOU CANNOT EVEN LOGIN OR VIEW YOUR ACCOUNT, A COMPLETELY POOR HOMEPAGE TO VIEW YOUR ORDER OR MAKE A NEW ORDER.INFO IS A COMPLETE FRAUD.
The web hosting offer applies to new orders and the first invoice, thereafter the regular price applies.
THE FRAUD IS THAT THEY CANCEL THE FIRST ORDER, AND AFTER YOU PAY THE FULL PRICE, THAT'S THEIR SCAM

July 31, 2025
Unprompted review
Loopia logo

Reply from Loopia

Hello,

First of all i want to apologize for your experience when trying to register a domain with us. Secondly, i want to emphasize that we absolutely DO NOT cheat or scam you or any of our customers. We are the biggest domain provider in Sweden and has been for many years. We value our service and our customers satisfaction highly, making it impossible to run a business which you describe.

When looking into this specific scenario it seems like we did not receive the correct validation that was requested from you when registering. Since we didnt get that we could not complete the registration. Unfortunately another user/customer got the chance to order it and pay for it which is what happend.

As a domain provider we dont have the possibility to block others from buying a domain if its available, and a domain will be available until somebody else pays for it. It does not matter if somebody else booked it before if it wasnt paid.

This is a very unfortunate situation that could have been solved by better communication from both parts. As a standard procedure i will go through our internal processes and sendouts to try and eliminate the risk of it happening again.

All the best,
Simon
Supportmanager Sweden

Rated 1 out of 5 stars

Renews periods of use without consent

Renews periods and terms of use without my consent or sign.

Sends invoices/bills with much higher price than initial deal. Renews automatically but changes the prices on their own terms without me signing that.

Very untrustworthy. Scammers I'd say.

/Rickard

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

Loopia.com is UNTRUSTABLE

I have purchased 5 domains .online and 5 .se domains are free. I paid the invoice in 22 December 2024 Sunday. and next day Loopia send me an email about "Your order was not successful". and they said ID verification was needed. and I verified my ID by Truid app. and then they have not give 10 domains. and they said "Refund payment" but They have not yet. so Loopia is not trustable. I didn't understand why they wouldn't give me the domains even though I paid for them.I dont understand "Why they have not given my domains .online, I dont want .se domains". I advise you "DON'T GO LOOPIA.COM". UNTRUSTABLE.
Loopia.com answered "There is nothing to do much more". YOU SHOULD KNOW "There are lots of DOMAIN SUPPLIER who sell DOMAINS simply. I purchased MORE THAN 130. No Domain Supplier made like Loopia.com.
LOOPIA.COM will make your life more difficult. and make your money waste.

December 22, 2024
Loopia logo

Reply from Loopia

The domains could not be registered since you didn't verify yourself using e-verification. We require an e-verification by the same person who orders the domain, and if that check fails, the order is canceled.

The cancellation of your order automatically triggers a refund to the credit card used. Please check with your bank on why they haven't processed the refund to your account. From our side, there isn't much more we can do.

Rated 1 out of 5 stars

All-round useless

Unfriendly interface. I.e. you cannot just downgrade, they ask you to terminate your account. Bad support. I.e. they did not help me recover the password. Overcharging for expired accounts. There is no to factor authentication in 2024! I am ready to spend extra money just to move to another DNS provider.

January 8, 2025
Unprompted review
Loopia logo

Reply from Loopia

Hello Sergey, It sounds like something is wrong here. You can downgrade any account at Loopia. There is no need to terminate the account. We offer 2FA in the form of Swedish BankID and encourage all users to set that option.
Please email support@loopia.se if you have trouble downgrading, and we will assist you.
//Daniel Ö Loopia

Rated 1 out of 5 stars

Worst host ever.

Worst host ever.
They ”upgraded” and my website stopped working. Blamed my code.
They did not even know which database version they were on before the upgrade, or the differences between the two versions.

Some 40 emails later to support they have still no clue and the website is now permanently down.

I agree with some of the reviewers (scroll down) here that most of the 5-star reviews on trustpilot must be fake reviews by themselves.

Stay away.

October 23, 2024
Unprompted review
Loopia logo

Reply from Loopia

Hi Göran,

Thank you for your feedback.

I would like to start by apologizing for the inconvenience.

I hope you can send an email to support@loopia.se where you write "ATT:Richard" in the subject and include your customer number as verification and some information about what is not working and I will investigate this further for you.

Sincerely,
Richard N
Loopia Support

Rated 1 out of 5 stars

Alexa

You are wasting your time if you register a domain or hosting here. no refund, very slow process. what they say in the five stars below me looks like they are reviewers who are paid by Loopia.

So the conclusion is that Loopia is a scam

I hope this company goes bankrupt quickly

July 7, 2024
Unprompted review

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