While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, especially for air conditioning units, which often never arrived or showed no tracking progress. People also experienced poor customer service, with numerous complaints about ignored emails and a general lack of communication. Reviewers frequently reported misleading website information about product availability and dispatch times. However, some customers were satisfied with product quality, especially for clothing items, describing them as good quality, well-fitting, and stylish. A few others also noted good delivery experiences or that their items arrived in good condition, despite occasional delays.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant... See more

Order

Reviewers express significant dissatisfaction regarding their orders, with many reporting that items,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant delays, ignored... See more

Response time

People report negative experiences with response time, with many customers stating that the company does not... See more

Website

Customers consistently note negative experiences with the website, with many expressing strong... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered an AirCon just like alot of people on here, I think everyone is overreacting 😂 as long as it arrives within 2-3 weeks i do not mind, but if it goes over 3 weeks thats when you should be wor... See more

Rated 3 out of 5 stars

I was concerned at first , but customer service has now replied and confirmed that my order has been shipped. I'll wait until I receive the item before making a final judgement.

Rated 3 out of 5 stars

Ordered an air conditioning unit but my friend checked the selling site 😡 so now panicking that it’s £200 thrown away . Hoping they respond to my emails asap . Feel so stupid at myself !!

Rated 1 out of 5 stars

Ordered an air con unit back on the 7th July, had an email to say received order and a tracking number was provided with Yun Express, but the tracking number has not changed since, and still says proc... See more


1.9

Poor

TrustScore 2 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(105)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Getting worried now

Getting worried now, ordered an air-conditioning unit from this site as everywhere is sold out and I desperately need one this was a day ago but after now seeing everyone’s reviews on here I’m now debating having to go to my bank tomorrow to get a bank charge back. Please do not order from these people or be fooled like all of us have been.

July 8, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Wankerz .

Wankerz .. need an air con unit today or at least this week . Realise it’s coming from China and not even on its way yet after a week! What’s the point of this company.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM. STAY WELL AWAY
ITS SHUT MY BANK DOWN TRYING TO BUY A AIRCON FROM THERE WEBSITE. HAD TO SPEND 3 HOURS CHANGING CARD AND DIRECT DEBITS.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, please don’t believe that the aircon units they are selling even exist, never mind that they would be sending out items!!! Reported to gov.uk and NCSC

July 3, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM SCAM SCAM .

SCAM SCAM SCAM SCAM SCAM SCAM .
I placed an order on 2nd July which was supposed to ship on 3rd July, now it’s 7th July and the item has still not shipped.

I was sent 2 different tracking numbers for the same item, one states the order was deleted which they have failed to answer why 2 numbers.

They are still advertising on Google selling the same items and promising a next day dispatch but not sending anything, I believe this is a unscrupulous trader and should be avoided.

July 7, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY
Website claimed easy returns and company address in Hetherlands so I ordered two pairs of shoes and paid over 100 pounds. The shoes came in 3 weeks, quality was really poore so I contacted the company for return. They tried some discounts and then they gave me a return address in China. I paid over 30 pounds in postage and now the shoes have been stuck for almost a month in the chinese customs office. The company claims to return the money when they receive the return and inspect it. Lesson learnt.

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY. Terrible quality, shocking return policy.

Can't believe there aren't more negative reviews here. The website says they're based in Netherlands (my bank statement shows the money went to a company/account based in the North West of England, UK). Their return/refund policy looks fine. The pictures of their clothes are amazing. It took over 2 weeks for the clothes to arrive. In reality the quality is terrible. I attempted a return and was offered 15% refund OR 25% store credit. I disputed that and they countered with 20% refund OR 35% credit. There's no way I'm buying from them again so I'm still pushing for a bigger refund and going through my card issuer to see if they can help. Awful, awful company.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!

AVOID!!
Clothing is nothing like the pictures and when I asked for a refund they bartered with me for store credit of different percentages and would not give me a refund.
I had to go to my bank and explain the situation and as soon the Bank got in touch with them they sent me a full refund.
DO NOT USE THEIR SERVICE!

May 27, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid - clothes nothing like pictured

The top on the site looked to be embroidered cotton and was described as embroidered. The top that arrived was extremely low quality polyester with the pattern printed on and no obvious way to return. Once ordered I could see the item was being delivered from China. Seems to be a drop shipping company. Avoid.

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!!!!

Bought a ladies suit. Quality was awful, the material was very poor and smelt. The jacket buttons were misaligned and so the jacket was uneven. When I went to return the item they offered a small percentage refund if I kept the item. After many e mails they finally gave me the return address in China. It would have cost half as much as the item to return.
Then spoke to my bank to arrange a charge back refund who confirmed that an unauthorised reoccurring subscription had been set up on my account!

May 20, 2026
Unprompted review
Advertisement
Show reviews in all languages. (105 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look