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Lords & Labradors Reviews 

3,941
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,032 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic quality of the dog crates, beds, and covers, noting that orders arrive very quickly and are safely packaged. Many people find the online ordering process very simple to use and truly appreciate the durable, beautiful materials designed for their pets. Some reviewers were not happy with the customer support, mentioning slow response times when trying to resolve delivery problems or missing items. A few consumers also noted occasional damages upon arrival, along with frustrating communication hurdles when attempting to reach the customer support staff.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting top-quality and practical designs... See more

Quality

People report positive experiences with quality, often describing products as sturdy, well-made, and crafted... See more

Delivery service

Clients share positive opinions on delivery_service, expressing general satisfaction with the prompt shipping... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both positive and negative... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp... See more

Rated 5 out of 5 stars

L&L products are top quality. The customer care is amazing too. Julie was incredibly helpful with a recent return. The bed I bought was too large for my dog. I returned it with Julie's assistance and... See more

Rated 5 out of 5 stars

Consistently great British products! This time a smart roll -up bed for a full grown Labrador, ready for summer ferry trips, dog friendly cottages and new places to sleep! We tested it out at home and... See more

Rated 5 out of 5 stars

Gate arrived very quickly well-packaged in large container. Delighted with the quality of the material used to make this mini fence. Boisterous Collie sits obediently while I open the door for visitor... See more



Company details

  1. Pet Store

Written by the company

Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia. Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time. Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(3,941)

987 reviews in the last 12 months

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Rated 2 out of 5 stars

Not so great unfortunately

Although delivery was fast the item caused an allergic reaction and I tried to get hold of someone to tell me what it was made of no one answered my email. Then I tried the WhatsApp again no response for a few days. Since then I have tried to contact them regarding several different things I would like to purchase and as yet nearly a week and no answer on either email or WhatsApp so very poor on communication. Not what I expected as my first experience with this company was very good.

May 7, 2026
Rated 5 out of 5 stars

Stunning & practical

I bought the wooden dog crate in white. It is absolutely stunning, and I couldn’t be happier. Beautiful product, sturdy and great quality, amazing for the price! I’ve owned dogs all my life and had many crates, finally one that is practical and beautiful. My springer spaniel boy has plenty of room and is very comfortable in this size large crate. Would absolutely recommend and would definitely buy again.

May 15, 2026
Rated 5 out of 5 stars

Amazing as always

Amazing as always, the quality of the products available are perfect, the whole
ordering process is easy and delivery doesn’t take long at all. Thankyou 💕🐾⭐️⭐️⭐️⭐️⭐️

May 15, 2026

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