Lorel Diamonds Reviews 

582
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company, warmly praising the outstanding overall service, reasonable prices, and beautiful products. Customers frequently highlight the stunning product quality, gorgeous designs, and exceptional craftsmanship of the jewellery, noting that the helpful support team provides clear communication and ensures prompt, secure deliveries. However, some reviewers noted minor difficulties with sizing that required additional care and subsequent adjustments to achieve the ideal fit. Despite these occasional sizing issues, people remain very satisfied with the seamless purchasing process and would gladly recommend the business to others.

What people talk about most

Product

Users describe positive interactions with the product, expressing overwhelming satisfaction with the stunning... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the rings, earrings, and... See more

Service

Customers had positive experiences with service, frequently praising the fantastic support from start to... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive on time and exactly as... See more

Customer service

People report positive experiences with customer service, frequently highlighting helpful phone support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve received my beautiful engagement ring today. I must admit my husband & I were a little worried spending so much money without viewing the ring but the fact you can ring & speak to someone who... See more

Rated 5 out of 5 stars

Bought an engagement ring. Had to be right, had to be special. Seamless process with Lorel Diamonds, lovely communication from them. The ring is beautiful. Everything I wanted, and my fiancé... See more

Company replied

Rated 5 out of 5 stars

The customer service was impeccable. My engagement ring doesn’t sit high so finding a wedding band what fits how I would like it was proving difficult. I reached out to team at lorel diamonds, explain... See more

Company replied

Rated 5 out of 5 stars

Firstly we had an engagement ring made by lorel, it was exactly what was wanted, no complaints at all. We then needed a wedding ring to fit the unusual shape engagement ring, we contacted Lorel ag... See more

Company replied


Company details

  1. Jeweler

Written by the company

Lorel Diamonds specialises in beautiful jewellery including engagement rings, wedding rings and more. View the collection here.


Contact info

4.9

Excellent

TrustScore 5 out of 5

582 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(582)

215 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trisha was so helpful

Trisha was so helpful. She made the whole experience of choosing my wedding band enjoyable. I had lots of questions and she answered each one quickly.

November 4, 2026
Rated 5 out of 5 stars

Excellent service from start to…

Excellent service from start to finish....so helpful. Ring is beautiful and box the ring was in caps of the quality.
More than happy to recommend....you will not be disappointed.

November 4, 2026
Rated 4 out of 5 stars

Lorel offers an excellent service for those who know what they are doing.

Lorel offers an excellent service for those customers who know what they are doing. I am not one of those when I was looking for a diamond neckless for my wife's 60th anniversary. There are multiple choices to make on the quality of the diamond, which I accept is excellent. What was missing for me was a representation of what the final product would look like, particularly on physical size. So I ended up with with a slightly bigger diamond for the setting that I had chosen. That said, I am still satisfied with my purchase.

November 4, 2026
Rated 5 out of 5 stars

We were first attracted by the…

We were first attracted by the excellent, informative website, and the fact my fiancé had a previous connection with Cramlington. On the viewing day, we were very warmly welcomed, and enjoyed a viewing in a bright and comfortable room, without any other distracrions. Quite a personable experience. The assistant took us through the options on her screen to help us choose the criteria of our ring, and explained how the manufacturing process would work. Overall, a comprensive and enjoyable experience.
We are delighted with the ring, which was sent on time!

November 4, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look