LORETA Reviews 

Fiona,

I think it is important that I correct several points in your response and provide the context that has conveniently been left out.

Firstly, your statement that Loreta is “surprised to see this review while our recent attempts to contact you remain unanswered” creates a very misleading impression.

You state that two emails have been sent to me two weeks from my original review date. I responded the day after I received the email.

That email did not offer a refund or resolution. It advised me, yet again, that the Fay Dress cargo was “still heavily delayed” and asked whether I would like to choose from approximately 500 other styles instead.

After 12 months of dealing with this situation, suggesting that my failure to respond within a day to yet another offer of a substitute dress somehow explains why this matter remains unresolved is, frankly, ridiculous.

The reason this remains unresolved has nothing to do with me failing to respond to an email the day prior to .

It remains unresolved because Loreta has failed to supply two different dresses across two separate orders, refused my requests for a refund, and continues offering me alternative products that I have repeatedly made clear I do not want.
My original order was placed on 27 September 2025. I paid $247.90. The Challenge Dress was delivered; the $99.95 Rio Glow Dress was not. I requested a refund. Loreta refused.

Loreta then wrote to me: “As a final resolution, I can offer you a $200 credit instead of the original $99.95.” I accepted Loreta’s proposed final resolution and used that credit to give your business another chance, placing Order #87814 on 22 April 2026.
That order contained the Fay Silver Stud Dress ($129.95) and Jewelled ($79.95), with the $200 credit applied and a further $19.90 paid by me.
The Jewelled item arrived on 17 June.
The Fay dress still has not been supplied.
On 7 June, Loreta specifically advised me that the cargo containing the Fay dress was anticipated to arrive on 15 June, stating: “We will dispatch your fay dress on 15th of June, soon as the cargo arrives to our warehouse.” That did not happen. Loreta did not contact me when that promised dispatch date passed. I had to contact Loreta myself. It is now 08 November 2026 and I am still being told the cargo is “heavily delayed”.

Secondly, Fiona, your statement that: “The Rio Dress is available and ready for dispatch. We have advised you of this and have been waiting for your response so we can proceed.” completely ignores the fact that the Rio belongs to my September 2025 order and Loreta already proposed a “final resolution” for that undelivered item. Loreta didn’t supply it. I requested a refund. Loreta refused. Loreta instead offered me $200 credit “instead of the original $99.95”. I accepted that resolution and subsequently spent that credit with Loreta. You cannot now, over 12 months later, present the Rio dress being available for dispatch as though Loreta is simply waiting for me to respond before this can be resolved. I do not want a Rio dress a year after ordering it, nor does sending it now resolve the fact that an item from my second order has also gone undelivered for more than four months.

Thirdly, I take particular issue with your description of me requesting that “the remaining approximately $100 credit balance be converted to a cash refund. That wording completely removes the context of where that credit came from. I did not purchase store credit and subsequently decided I wanted it converted into cash. The credit existed because Loreta failed to supply a $99.95 dress that I paid for with my own money, refused my request for a refund, and then offered $200 credit instead of the original $99.95 as its “final resolution”. I then spent that credit with Loreta and ended up with another undelivered dress. That is a rather important distinction.

Finally, you mention that there have been “more than 50 email exchanges regarding your orders”, apparently as evidence of how much Loreta has attempted to assist me.
Fiona, more than 50 emails have apparently been required to deal with two orders containing four items. I don’t think that makes the point you intended it to make. Two items were delivered. Two were not. The first missing item resulted in my refund request being refused and store credit being offered instead. I used that credit on another order, where another item was not supplied. I was given a specific dispatch date for that item, that date passed, I had to chase Loreta myself, and more than 5 months later I am still being told the cargo is “heavily delayed”.

The number of emails does not demonstrate that this matter has been resolved. It demonstrates just how much correspondence has been required over four products.

I would have given zero stars if that was possible. I ordered an item listed as in stock and selected standard shipping which the website states is 3-7 days. After this time I contacted them to see where my order was and they said there was a delay for several weeks. I requested a refund as they were unable to fulfill the item as advertised which they refused. Not only did they refuse but they were rude from the start as though it was my fault that they lied on their website. I would never recommend them and think the service is disgraceful.

I purchased a pretty trouble dress for my 46th Birthday and when it arrived I was pleasantly surprised, the quality is very good and the price was very reasonable. I really loved the way the dress looked on me. The fabric was very good. This was my first Loreta purchase and I will definitely be purchasing from your business again. Thank you to Cara for being amazing at helping me with the sizing. I will support your business again!!

One star is stretch but my only option.
Honestly the worst customer service I have ever experienced.
Ordered 4 dresses only received one and an incorrect one with no notification just a picking slip with hand drawn crosses on the ones I didn’t receive , wouldn’t offer me a return parcel so I had to organise and pay postage myself.
Was not aware and it was not clear two dresses were back ordered so I canceled them.
They are now refusing to refund me and also trying to force me to spend my out of pocket return postage as a store credit over $350.
Takes them 3 days to return any emails.
I’m actually shocked they would refuse to refund me and will be taking it further to ensure I am refunded for goods not provided . Do not shop here they could not care about their customers and will not provide what you order and then just refuse to give your money back.

Absolutely appalling customer service and policies. I have now taken out a claim with the ACCC.. purchased a dress for $150.. the dress arrived not as advertised. Contacted customer service and all they would offer is a store credit if I returned the dress!!. Absolute joke! I wanted a refund and they refused. They have digitally enhanced their photos of their products which results in misinterpretation and false advertisement. BUYER BEWARE..

If I could give this review a lower score I would. I ordered a dress in June for an event in August. I expected the 20business day delay and gave extra time for any other delays. The item didn’t turn up on time. I brushed it off and bought another dress elsewhere that were able to deliver on time and communicate. By September I realised that I had not received my item and checked to see if I missed an email from them but nope. No communication from them at all to inform me of any delays. I emailed them mid September and it has only just been processed through. Still yet to receive this item. Their only solution was to order something from the overnight collection (which is not overnight according to some of the other reviews with similar experiences) or store credit. Like I said in my email, I don’t know who would want store credit from a company who have poor communication and standards when delivering a service. The worst customer care I’ve ever had to deal with. If you want to order from this place then order 6months in advance. You might get it in 12months time if you’re lucky.

EDIT: I asked for a refund prior to the company dispatching my order but as stated in the store policy, they don’t offer refunds. Of course I would post a review on your ridiculous customer service because why would I want anyone else to go through a poor experience. Mentioning previous orders does not negate the fact that this experience was horrible. 2023 is not 2026.

The policy is not the issue, it’s the poor service and customer experience as a whole. I have no intention of buying from here again which is why store credit was never an option.

Ps. Why are the 5star rated reviews from accounts with men’s names?

They don’t deserve any review..they kept money from last 4 monts and not returning as they said product disnt receive now forcing me to buy something else but noy money back then bought 24 hours product but still now delivery no reply
I dont what to do now

The dress pictured was not what I recieved...then I find out yall dont do refunds?? Absolute scammers.

I won’t ever purchase from Loreta again their customer service is very poor and they honestly don’t care! I ordered a dress and waited 5 weeks to be only told they don’t know when it will be delivered I can choose another item which I did choose something in their 24 hour overnight selection and received it 3 weeks later! If this is truly an Australian company they need to get their act together and get professional staff onboard because I waited 2 months in total to get my items. Not good Loreta!

I bought a dress on the 14th of April. After not receiving shipping notification, I emailed on the 29th of April. No response still by the 4th of may so I messaged the Facebook page. They asked me to email again, I did so and had to follow up again on the 5th of may. I finally got a response on the 6th of may saying they have now dispatched my dress. A dress arrives on the 14th of may and it is the wrong dress (and ugly). I email to advise straight away and get no response. I email again on the 19th of may and get told sorry it’s human error. They asked me to pay postage myself to return it. My birthday party is on the 23rd and I am left with no dress. On top of paying for the dress with loreta, the postage they have asked me to pay to return the dress, I may not even have money to buy another dress to celebrate my birthday. I have always wanted one of these beautiful dresses. I so disappointed and disgusted in the unprofessional business and I will never buy from here again. I will also tell everyone that listens how terrible a company it is. Thanks heaps for ruining my birthday.

Placed an order in January for over $400 and paid extra for overnight shipping. I never received the order. Australia Post tracking only showed that a label was created, with no parcel lodged or delivered. I made multiple attempts to contact customer service without meaningful resolution. Very disappointing experience.

DO NOT PURCHASE FROM THIS COMPANY!!

I bought a dress for a ball back in June 2025 that cost me $200. Over a month later the dress had not arrived in time. They do not offer a refund but instead store credit which was useless to me by that point. I had to order something else i didn’t particularly like or need. Again it failed to arrive. After numerous follow up emails and no replies I was then told they had missed the order and processed it again. From there, only part of my order arrived with them saying the new dress i had ordered was unavailable (apparently written on a packing slip?) and issued a store credit again. I have then had to order something else again - this is almost a year later and extra fees in postage which they will not cover. “Customer service” are rude and unhelpful. I’ll be reporting them to consumer protection.

Bought a dress that i needed for a wedding and after chasing them several times on the status of delivery wasnt having much faith that i would get it in time. I asked for a refund and got told i could only get a store credit. Finally decided to use my credit for some activewear which is on the 24 hour collection and a month later i just remembered about it, check on the status and it hasnt even been fulfilled. Phone goes unanswered and then you have to wait for a reply to an email.

Do not trust the website! 1st of all my dresses arrived after the 20 days, and later found it wasnt even shipped by the time of event!

So then I bought 3 dresses from the 24 hour dispatch with express delivery and I also paid over night express delivery.
2 dresses came but the third I'm actually still waiting for. But here is the kicker....
The two dresses I got. One I ordered was blue and it came in pink and the other one, isn't even the same dress!
With four dresses ordered from you guys, I didn't have a dress to wear!!!

The best part, I was not entitled to a refund. I begged. I showed proof where all the mistakes were on their part.

The Madison Dress (Blue) dress was absolutely amazing. Material is great quality - though would only recommend wearing it in cool and cold weather as it’s thick and in the midst of summer you will sweat.
Service of Loreta was questionable. Only an email address for communication and it was not prompt. Promises of exact posting date (when the dress was being sent) were passed without any update from Loreta. Only through my social media posts on their advertisement forced them to send the dress - 4 weeks after purchase.

It has been six months since I placed this order. The dress has not arrived and there has been no communication from your end.

I shop online regularly and this is the worst service I have encountered. Six months on, I have no dress and no explanation.

I paid $129 for a dress on 25 November that was meant to arrive within two weeks. I was later told the dress would not be coming at all, yet the company refuses to refund my money and will only offer store credit. This is unacceptable, as they cannot supply what I paid for. Customer service is extremely slow, and I’ve had to email multiple times just to receive a response. I would not recommend purchasing from this store. If I could give 0 stars, I would.

I ordered a top and they sent me the wrong top and wouldn't give me a refund, only a credit (which is illegal). So I ordered a dress and it's not come in over 2 months. They don't give updates and don't seem to care at all. My money is down the drain, save yourself the hassle.

I ordered the Suzi crystal dress in September because they said it arrived that week, fast forward to December and I’d asked repeatedly to have this dress expressed post and in a size 10. The dress arrives in a 12 and now I have to pay for postage back to exchange it when all email communication shows I’m requesting a 10 and the service has turned to shit compared the to when they first opened. I have multiple dresses but now I have zero faith in their customer service or anything they say. It’s all lies and to make you pay more

Please do not purcahse from this company as they advertise and offer express shipping but in fact they do not.

I placed an order on 15th November and paid $20 extra for fast express shipping for 1 dress and 1 top (note the site confirmed item was in stock and can be offered 24hr dispatch from order and then express shipping.

I have sent numerous emails to the company to only get 1 email back confirming that my order will be recieved between the 27th november -1 december and a very generic apology email for the delay.

I receieved only 1 item and unable to get in touch with anyone from the company

Im out of pocket $300!!

SAVE YOUR TIME AND EFFORT THIS COMPANY IS NOT THE ONE!!!