Lorex Technology Inc Reviews 

Purchased a bundle from Lorex. Took ages to be sent out.
When it did arrive the nVR box is 2 years old with outdated firmware. Tech support is supposed to be open from 9am but seems that 9am USA time not UK ut was 13:00hrs before we got through.
Advisor was not helpful. We either had to return the system with a hopeful refund with 20 days or buy a memory stick to download the new version of firmware.
If you’re spending the money we did, we expect things to work and be upto date. Buy with caution

Product is decent in terms of features.
But the £1000+ NVR failed at 12 months.
Support is AWFUL.

Slow, painful, hard to deal with, abrasive - the worst customer service I've had in 10 years (and being British, we put up with a lot).

I bought Lorex cameras for our business. I contacted Tech Support because the app view on the laptop was tiny. Lorex outsourced their customer/tech service, and it's very hard to understand them. And the tech person gets frustrated because I keep asking them to repeat because Its so hard to UNDERSTAND THEIR ENGLISH with the heavy accents!. Then finally I was able to download the software and needed help to add device to view live camera. I asked the tech support person questions, but no response. The tech person ended our call because tech support hours ended. But there was never any communication from tech support to inform me; she just stopped talking and ended the call. I have NEVER encountered such poor service! Most places would stay on the line to complete the support. Had I know how HORRIBLE support would be, I would NEVER have bought LOREX cameras. Moving forward, I would never buy another Lorex cameras again. HUGE MISTAKE!

At first I thought that it was a run around so I had posted a review , I rescinded my
post,I spoke to a supervisor of my complain and she took care of my issues she was very understanding, courteous, knowledgeable and professional, for such a service, I would purchase and recommend Lorex to anyone that need a camera system, with great service and representative .

I bought the cameras from Costco . I’m ready to return them since I bought them recently . Very frustrating with the app . It seems to not work properly . These reviews makes me want to return asap . Also, want to not have major problems and the customer service will be a hassle . Also, the main box to operate is noisy . I will most likely go back to Arlo. Easier interface .

DO not buy. The app sucks , the cameras suck. We stopped calling lorex , because we got nowhere the app is always crashing no matter what phone you use. Our 4k cameras look more like $90 dlls cameras, people look transparent at times and lorex support is not support at all. IT WAS A COMPLETE WASTE OF MONEY

FAILED UNDER WARRANTY PERIOD.. REFUSED REPLACEMENT!!!!!

A ptz camera died under the warranty period because I tried fixing it myself and waited a few days past warranty period they refused to replace it and tried offering a measly 10 bucks off the purchase price to replace it. Do yourself a favor and pick a better system!

I feel bad referring my friends to this company and installing their system.

Order # LA974519

I reported a problem in warrenty where the doorbell would not reconnect after a power outage. Was told that's what it does and get a new wifi router. 15 months later the doorbell fi fi failed completely after reset it would not enable its own hotspot. While getting hold of support is easy they agreed the hardware was faulty but it was outside the 1 year warranty period so wanted to sell me a new one. Not buying another lorex one after this flakey experience.

Easy installation, good camera resolution

AVOID DEALING WITH THEM , NO BODY CARES :

1- 11 DAYS AGO On 7th December 2024 , I made an order(ORDER NO:LU5198) of (Lorex 4K 16-Channel (8 Wired 8 Fusion Wi-Fi) 2TB NVR with Smart Deterrence IP Dome Cameras with 2K Pan-Tilt Indoor Camera and 2K Wired Doorbell N4K2SD-84WDK-DP).

2- On 9th December, 2024 , I received an email that (Your order is on the way. Track your shipment to see the delivery status. FedEx tracking number: 7.70599E+11) The tracking number incorrect,

3- I had to call Fedex to track my order they confirm:

- the correct tracking number is : (770598503571).
- the parcel has been labeled by the sender with this tracking number, however, the sender didn’t contact Fedex to pickup the order to deliver it.

4- During the 11 days , I have made so many calls to Lorex customer service , many tickets been raised asking them to :
• To send my order ( nothing happened and the order is still just only labelled and waiting for eleven days so one of their team send fedex to come pick up the order.
• Or just simply cancel my order and refund my money back.
•
5- ANY ONE CAN TRACK MY ORDER(770598503571). THROUGH FEDEX AND SEE THE STATUS
11 DAYS NO BODY CARE, NO ORDER BEEN DELIVERED, NO MONEY BEEN REFUNDED THE ORDER STILL WAITING THEIR FOR ONE OF THEM TO CONTACT FEDEX TO COLLECT,AT THE END THEY LEAVE ME WITH ONE OPTION WHICH IS THE COURT.

Be careful in purchasing this doorbell, I purchased mine in June, had it installed by an electrician, doorbell suddenly stopped working when it got cold, phoned customer support, followed their instruction to make it work again to no avail, when claim was escalated to replace the doorbell suddenly I am required to acquire a multimeter and use it to show voltage, despite stating that I have no knowledge in basic electricity and no knowledge how to use a multi meter they still required me to do it. Filed a complaint to bbb and consumer affairs Ontario, currently in contact with the media. I will get rid of my 4 lorex security cameras and switch to more known brand with better customer support. Beware of lorex people!! They will take your money then leave you in the dark when you need them to honor the warranty!!!

Edit:
Lorex reply is again to put the blame to clients instead of taking responsibility, I reiterate that the doorbell was installed by a licensed electrician that I paid. If the voltage was incorrect then why will it work for over 5 months before it stopped working??? there is a lot of reviews online stating the same issue and same lame excuse that Lorex use to not honor the warranty. The only assistance lorex can provide right now is either to honor the warranty or SEND A LOREX TECHNICIAN!! I ALSO CANNOT EMPHASIZE ENOUGH TO NOT TO FORCE YOUR CUSTOMERS DESPITE STATING THAT WE DO NOT HAVE THAT SPECIFIC TOOL AND KNOWLEDGE TO PERFORM DANGEROUS ELECTRICAL DIAGNOSIS THAT SHOULD BE PERFORMED BY A LICENSED PROFESSIONAL!! THAT RESPONSIBILITY IS ON LOREX!!!

Just brought cameras with nvr new 2 months ago. Cameras are great NVR sucks. Hired one of their recommended installation experts to come and troubleshoot the problem. Very truthful individual who showed me the firmware for the NVR is outdated by 10 years but lorex sells them as the newest version. Showed me options online for competing NVR systems that will work better with my cameras. I brought one and now the playback and real time is awesome. Lorex would not refund me for their NVR so I sold it on EBAY for 12.00 it cost me 200 2 months ago.....

Update 12/24/2024: Still haven't heard from the Escalation Team. Partnership Program is just saying the same thing over and over again and refuse to put me through to a Supervisor. We've done many adjustments and the cameras and DVR do not work together. My cameras are useless right now.

Follow Up 12/12/24: Scheduled a phone call and the Account Manager never called. I left two voicemails and also emailed. When I called the Lorex Partnership Program again, they said they could not get through to the managers. Now I'm waiting again for an Supervisor. Also, I have 11 cases for the same issue!!!!!! That is because every time I speak to them, they close the case even though there is no resolution!!!!

The worst customer service department, IT and Supervisors. Tech was giving me instructions on how to get a camera working properly and her instructions broke a piece of my DVR. Got a warranty one which worked fine for a few months and then it stopped working. Go another warranty DVR and that one didn't work right. Back and forth, deleting, resetting, and numerous other things to make these work and they don't. Now I'm supposed to talk to a higher up tech. Issue is that they aren't available and keep calling me back at the incorrect number that has no service. I've spent hours on the phone with every department and am still having issues with these cameras working correctly. Don't waste your time or money on these products.

Quality products - I have had a whole home system installed for a year and the quality of the products are superb!

The Lorex Floodlight camera is not fit for purpose. The alleged 'infrared' feature is not infrared at all - just a movement detector. As a result, on a rainy night you can have over 100 alerts that are nothing more than rain drops being detected. What is also scandalous is that genuine product reviews from customers such as myself below 4 out of 5 are not published on their website! That should be illegal (if it isnt already).
In response to Lorex reply below, I would like to point out that I had already spoken to their Tech Support on a number of occasions, but they cannot overcome what is a flawed product. I have previously owned a Ring Floodlight Cam and never experienced problems like I do with this camera. Given the high cost of the Lorex product I will have to wait at least a year before being able to replace (no doubt with another Ring security device).

I went out on a limb and went with lorex- big mistake- their customer service is non existent and their equipment doesn't come with an Operators Manual- they say it's due to the 'Green Initiative' so the customer has to print their own- or pay lorex $25.00 - Tell me how that supports or aids the world's environment- it only helps lorex's bank account! Buyer Beware as dealing with lorex is a nightmare you don't need.

This is our 2nd Lorex Unit as we upgraded to a 4 camera, unfortunately the PQLV219 power adapter failed us on one of our camera's. Contacted Lorex customer service and could not believe the horrible service. They were only willing to sell us a power adapter for 146.00 Canadian available at Walmart for $14.00. If you are shopping for a home security system, shop around. PC Magazine does not even mention Lorex on the top 10. We paid 722.91 two years ago and we can now purchase other models that are far more superior for half the money.

I purchased the Lorex security camera system from Costco, hoping it would meet my expectations. One of the main reasons I chose this product was the motion zones feature advertised, but unfortunately, it doesn’t work as expected.

I receive over 100 unnecessary alerts per day from each camera. For example, it detects people across the street and sends constant notifications. Even in areas I have excluded within the motion zones, I still receive alerts. I reported these issues to Lorex, but I have yet to receive any response.

Additionally, the features promoted in their ads, such as car detection, face detection, and missing object detection, don’t function properly either. These were significant factors in my decision to purchase this product, but they’ve been a major disappointment.

I’m considering returning the system soon. For anyone thinking of purchasing Lorex, be aware of these issues. The features sound impressive in the advertisements, but they fall short in actual use.

Unit would not work on delivery, technical would not organise a replacement unit until a long drawn out trouble shooting exercise, 3 weeks on non working brand new unit. Customer service useless with no empathy for the customer.
Case number 871467 for Lorex to look into this, which they won't from the past 3 weeks experience.
Technical support do not help, say send info my email, then never answer emails and finally send one to say please ring as it will be quicker, when I have been ringing, the operator says I cant help because I am just at the bottom of the chain and cannot find anything out about who is dealing with it.
DO NOT purchase from this company, unless you want to part with your money for a useless product and support.

NOW THIS TIME HDMI CONNECTION STOP WORKING WHILE STILL STRUGGLING TO GET INTERNET REMOTE VIEWING, SPENT ALL MOST A DAY WITH CUSTOMER SERVICE FROM 9AM TILL 2PM , SPEND MONEY ON BUYING THE NEW HDMI, UBER TAXI MONEY AND STILL NO SOLUTION AT ALL, CUSTOMER care SAID THEY ARE HELPLESS AND HAVE NO ANSWER OR NO REFUND , MONEY WASTEING PRODUCTS AND I THINK THAT IS WHY COSTCO NOT STOCIKNG ANYMORE