I initially bought item from The Healthy Back Institute as shown on Facebook. I then cancelled the order as I was due to have a heart procedure and realised I shouldn't be taking any further tablets.... See more
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Thus us not a new product, as implied in the commercial. I tried it several years ago and it did nothing. The ingredients sound good, but there is so little of each one that one would have to take ex... See more
Company replied
Upon receipt of first order in May 2025, I saw pills contained ingredients to which I am deathly allergic. I immediately called and cancelled all future shipments. No future deliveries arrived, but th... See more
Company replied
I ordered one bottle of capsules a few weeks ago and I also received a free trial bottle. I didn't notice any difference so not a lot of point continuing. Today I find another payment has gone o... See more
Company replied
Company details
Information provided by various external sources
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciati
Contact info
South Congress Avenue 2407, 78704, Austin, United States
- losethebackpain.com
1.4
Bad
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware your credit card!
I am appalled by the marketing ethics of this company. Or should I say non-ethics. I signed up for what I believed to be a one-off purchase. To my astonishment, another transaction for 79.90 was signalled to me by my bank a month or so later. I have managed to freeze my card. To this irritation of sharp practice is added the fact that I found the products to have little impact.
February 24, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Christopher! It seems there may have been a misunderstanding and you may not have been aware that you had a Heal-n-Soothe subscription with us. Either way no worries! I've canceled the subscription so we will no longer attempt to charge your card, and you will receive a confirmation email stating all of this
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Don’t buy from this company
Just like all the other reviews I I ordered a sample bottle but did not wish a repeated subscription every month for £65. I have tried to find cancellation details telephone number doesn’t work and the email address is keep back keep bouncing. Please cancel my subscription.
February 14, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Dawn! I was able to locate your account and I've successfully canceled your Heal-n-Soothe subscription, so there will be no future products shipped or billed to you, and you will receive a confirmation email confirming this cancellation. Have a great day!
I ordered 3 bottles of Heal-n-Soothe
I ordered 3 bottles of Heal-n-Soothe and found they actually make me ill. Just received an email saying more bottles are being sent to me because I have a subscription. Did not know I had signed up for that and I do not want any more bottles, but cannot cancel my 'subscription' as they do not answer the phone and the account they say I have is nonexistent.
February 13, 2025
Unprompted review
Reply from Healthy Back Institute
Hi there! I would be happy to help you cancel your subscription, I'm not able to locate your account based on the info you've provided here. Feel free to contact us so we can help you cancel that subscription. our contact info is:
Customer Loyalty Team
http://www.losethebackpain.com/customer-support
Hours of Operation:
Monday – Saturday
8AM CST – 6PM CST
Phone US: 800.216.4908
INT: 240-780-5977
Additionally, here are the instructions to return unwanted products, send your items to Return address:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Please include your packing slip, or a piece of paper in the package with your name, and email address
It is important that you purchase a new shipping label using any carrier (FedEx, UPS, USPS, etc.), or else the item may be lost and we will be unable to initiate your refund
Once we received the package and restock it we will initiate a refund back to the original payment method which may take 7-10 Business days to process back into your account.
I can’t take this product because of the shellfish ingredient fish ingredient because of my hyperactive thyroid.
I sent an email to cancel my subscription and have had no response from the Healthy Back Institute. I have also tried multiple times to log in to cancel my account. They say you have an account and you can easily access it, but you can’t. It seems that this company has made it very difficult to cancel a subscription.
I would like to return my unopened bottles of Heal n Soothe and CANCEL my subscription.
February 12, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Jean! I would be happy to help you cancel your subscription, I'm not able to locate your account based on the info you've provided here. Feel free to contact us so we can help you cancel that subscription. our contact info is:
Customer Loyalty Team
http://www.losethebackpain.com/customer-support
Hours of Operation:
Monday – Saturday
8AM CST – 6PM CST
Phone US: 800.216.4908
INT: 240-780-5977
Additionally, here are the instructions to return unwanted products, send your items to Return address:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Please include your packing slip, or a piece of paper in the package with your name, and email address
It is important that you purchase a new shipping label using any carrier (FedEx, UPS, USPS, etc.), or else the item may be lost and we will be unable to initiate your refund
Once we received the package and restock it we will initiate a refund back to the original payment method which may take 7-10 Business days to process back into your account.
Unrequested subscription taken from my vredit card
I originally order 3 bottles of Heal n Sooth for delivery to my Irish address and after sending a number of emails, I was informed that my order was despatched.
However the courier was unable to deliver to Ireland and in fairness my money was returned.
I then placed an order on 27th July 2024 for 3 bottles to be delivered to my brothers address in Luton, England -cost $96.95. The order was delivered and I have been using the tablets.
However I NEVER requested a free bottle nor did I sign up for a monthly prescription. I would therefore request the refund of the $79.80 taken illegally from October 2024 to January 2025
The reply from the Healthy Back Institute shows the kind of people they are.
Apparently the so called FREE bottle of Heal n Soothe entitles them to extract $79.80 each month from their unsuspecting customers.
They state that is not illegal. I intend to follow up on that and have asked a relative in Boston to check out the relevant US authorities that I can contact to investigate this racket.
I will pursue this to the utmost as a matter of principle.
January 9, 2025
Unprompted review
Reply from Healthy Back Institute
Hello Tony. I believe I am in your account given address information you have provided here. You actually have two accounts, one under Tony, the other under Anthony. The Anthony account - a free trial bottle was purchase on 7/26/2024, in addition to 2 other bottles, hence the 3 in total. That free trial bottle, as noted in the Terms and Conditions at the time of purchase, and therefore not illegal, started you on a monthly subscription. This is the charge you are seeing. We do have a 90 day Money Back Guarantee. Anything received in the last 90 days that is unopened, you are welcome to return for a refund. Take care.
Edit: Hi Tony! I understand your frustration, while ordering the Free trial bottle on the website, the checkout page very clearly states "This is a trial purchase of a recurring subscription. You will be billed for your first month in 45 days, then every 30 days afterwards. You may cancel your subscription at any time.". You may also read about this further on our website: https://losethebackpain.com/order-terms-and-conditions/
Either way, we always offer refunds for any unopened products returned to us within 90 days of purchase, so feel free send your items to Return address:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Please include your packing slip, or a piece of paper in the package with your name, and email address
It is important that you purchase a new shipping label using any carrier (FedEx, UPS, USPS, etc.), or else the item may be lost and we will be unable to initiate your refund
Once we received the package and restock it we will initiate a refund back to the original payment method which may take 7-10 Business days to process back into your account.
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I ordered one bottle of capsules a few…
I ordered one bottle of capsules a few weeks ago and I also received a free trial bottle. I didn't notice any difference so not a lot of point continuing.
Today I find another payment has gone out so I guess I have some got onto a subscription
Please don't send me more capsules and discontinue any recurrent subscription
John Adrian Garfoot
UK postcode 27 PE304AS
February 4, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Adrian. Thank you for that information. I was able to locate an account for you and cancel the subscription. Yes, the Free Trial bottle will automatically enroll you in a subscription per the Terms and Conditions. You should have a confirmation email to the account we have in your record from @losethebackpain.com. Take care. If you have any questions, our contact info is:
Customer Loyalty Team
http://www.losethebackpain.com/customer-support
Hours of Operation:
Monday – Saturday
8AM CST – 6PM CST
Phone US: 800.216.4908
INT: 240-780-5977
Reply from Healthy Back Institute
Hello Merrilee. I'm sorry to hear you have not experienced results from the product you purchased. I was unable to locate an account with the information provided, but many do experience results, if taken according to directions. We'd be happy to discuss your condition, and what, if any, of our products might be best suited for it. Please contact us if you would like to discuss. Out support number for international customers is: 240-780-5977
Our hours:
Monday – Saturday
8AM CST – 6PM CST
ALERT SCAM ARTIST
ALERT
Don't even try to give them your credit card when they entice for free trial specimen for shipping only. Then they start charging you every month and I don't know what kind of proof they have that even your bank not be able to get your money back when you dispute the charges. Scam artists that do scamming legal.
January 28, 2025
Unprompted review
Reply from Healthy Back Institute
Hello Charan. I'm sorry you feel that way. All of our Free Trial offers enroll the purchaser into a subscription. That is part of the Terms and Conditions you would have had to acknowledge at the time of purchase of the Free Trial. That said, I am unable to locate your account from the limited information provided here. I have also sent you a request for additional information, or you can contact us here:
Monday – Saturday
8AM CST – 6PM CST
Phone US: 800.216.4908
INT: 240- 780-5977
Warm Regard
---------------------------------
Thank you for the additional information you provided. I was able to locate the account. It looks like one of our other team members have already issued a courtesy refund for the subscription bottle and cancelled the recurring subscription you referring to. This was as of 1/24/2025. I hope this helps.
some concerns about Lose the Bck Pain
I have some concerns about this company and the way their "system" processes orders. I ordered the trial bottle of Heal and Soothe, then agreed to the 2 pack of Heal and Soothe at a reduced price to be included. Somehow my order was changed to include 2 bottles of Super Joint Support I was NOT interested in; I did not tap the option to add this to my order. I called to cancel the 2 bottles I did not order but the Customer service representative, Steven, in Tampa, FL said it was too late to cancel. (This was about 28 hrs after initial order was placed). I had called immediately after I received my confirmation via email but the Support department was already closed.
Steven offered me a refund on one bottle but said the other one had to be returned at my expense before a refund of the second bottle would take place. So I was going to have to pay about $10 to return something I did NOT order. I asked if I could send back the empty bottles so postage would be less (under the 90 day satisfaction guarantee posted on the website)
Steven said no. Evidently the SMALL print says if you order 2 bottles, the guarantee as stated, does not apply.
He then said he was rescinding the offer of the credit to my account because of our conversation.
Now I'm really unhappy with the fraudulent change of $89, the misleading 90 day money back guarantee posted on the website, AND Steven getting snarky with me.
I do see that there has been a full refund of the $89 plus $5 for tax, which I am grateful for.
I want others to know about their customer service representative as well as the somewhat dishonest way the 90 day money back guarantee is presented. We are encouraged to order more when we check out from the purchase of the free trial, not realizing the money back guarantee does not apply as stated by the website and Dr Paris's presentation.
This does not seem to be in the best interest of potential clients, and contradicting of how Dr Paris expounds about his eagerness to get his magic pills out to the public and "do all he can to help people with back pain".
While I appreciate the refund, i am very disappointed in the customer service and general integrity of this company.
January 24, 2025
Unprompted review
Reply from Healthy Back Institute
Thank you for your review. This is simply something we do not do. Something may have been inadvertently clicked and went unnoticed at the time of checkout. Regardless, I have refunded the 2 Super Joint Support earlier today. You should have an email confirming this, sent to the email address in your record. I hope this helps.
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I did not receive any benefits from the…
I did not receive any benefits from the Heal n Soothe. 7 were shipped to me, I was told I could return unused portion if no benefits..no questions asked for a refund. A receipt was not received, only a packing slip. No # to call or email. My chiropractor for over 30 years said there was really very little benefit to me, not worth $39/bottle. Sales order # SO1079279, order date #2024-12-22, customer order #4423539-241223
January 19, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Judy! Customers can always send back any unused bottles within 90 Days. I've just sent an email to the email address on file with return instructions, but just in case you didn't get it, here is the address you would return the product to:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
A receipt is not needed for the return, the packing slip is fine.
Don't go anywhere near this Company
Don't go anywhere near this Company. Its all a SCAM.
Instagram is full of them apparently.
No longer will I go into Instagram.
And I'm reporting this thru scamwatch.gov.au
And never will I buy anything online without contacting the company and looking for reviews of the Sheister Business.
January 9, 2025
Unprompted review
Reply from Healthy Back Institute
Hello Helen. I'm not certain what occurred that you feel this way, but we are here to help. I believe I found an account for you based on name and country, but without confirming additional information, I am unable to make adjustments. If it is the account I believe it to be, it does have an active subscription.
Warm Regards,
Customer Loyalty Team
http://www.losethebackpain.com/customer-support
Hours of Operation:
Monday – Saturday
8AM CST – 6PM CST
Phone US: 800.216.4908
INT: 240- 780-5977
Don't do it
I cannot access my account to cancel subscription. I keep trying to reset my password to gain access but constantly get error messages. Tried to go on online chat but they want to charge me and get my bank details again. Sent emails no response.
January 20, 2025
Unprompted review
Experience Is Good So Far
I have to return the product due to MD said due to my health conditions I should not take this, as may react with medications. I was able to reach a person after about 30 minutes of being on hold. Return instructions were easy and also are posted on their web page.
I will post back on this site to let everyone know if return goes through or not, but so my experience has been good. Alex from customer service was kind and gave clear instructions.
January 13, 2025
Unprompted review
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Email to cancel
Email to cancel. Husband can't take them due to blood thinners. No email answer and I want to return the unopened bottle. ... don't do it folks. Contact doesn't exist.
January 1, 2025
Unprompted review
Reply from Healthy Back Institute
Hello Judith, I sent a reply for more information so we can locate your account. Contact does exist and we are happy to assist you, that contact information is:
Customer Loyalty Team
http://www.losethebackpain.com/customer-support
Hours of Operation:
Monday – Saturday
8AM CST – 6PM CST
Phone US: 800.216.4908
INT: 240- 780-5977
Healthy Back Institute a sheister outfit
This company is a joke. The products don't work at all!!!! And the products have soy and shell fish in them which are major allergies. I'm intolerant to both!!! When you order a product you get this constant messaging trying to get you to buy more for less and other products. Don't be fooled by their positive remarks I would now not beleive 1 of them!!! I had to send almost $500 worth of 'Heal and Soothe' and 'Super Joint Support' back due to ingredients I didn't see in the Heal and Soothe. Soy has many names!!! The joint supplement I did not see ingredients it was during them flashing 1 product after another at me and I just wanted to check out. The customer service is not surprisingly rude and impatient and I have to pay for the return. This is not a health oriented company otherwise they'd never put soy or shell fish in their products and they'd certainly make sure customers saw top 3 allergens were in their products. DON'T BUT ANYTHING FROM THESE SHEISTERS!!!!
January 3, 2025
Unprompted review
Reply from Healthy Back Institute
Hi Julie, we understand that everyone's body is different and some may not experience as much benefit from our products as others. That said, neither Heal-n-Soothe nor Super Joint Support contain soy ingredients. This is stated on our website which is viewable at losethebackpain.com. Super Joint Support does contain shellfish, which is used to derive Glucosamine that supports healthy joints, improves range of motion, and protects your remaining joint cartilage from further damage. It's unfortunate that you were not able to use our products because of this, but I'm glad to hear you were able to take advantage of our 90 Day Money Back Guarantee so that you may get a refund. Have a great day!
Do NOT set up auto-ship without EXPRESS OK from buyers !!
This relates to a past order of Heal 'N Soothe dietary supplements. The recent unauthorised charge was in name of Healthy Back Institute, hence my initial confusion. Don't wave the fine print of Terms & Conditions at us to justify unwanted shipments, we don't give a damn. I will not accept any uninvited deliveries and they will be sent back at your expense. It is your responsibility to obtain PRIOR approval from a buyer for repeat ordering, not to inflict autoship by default. For example, ask them to check (not uncheck) a box. Approval must be perfectly clear and confirmed back to them.
January 1, 2025
Unprompted review
Reply from Healthy Back Institute
Hi there Geoff, I would love to help resolve your issue, but unfortunately i'm unable to locate any accounts or orders using the information you've provided here. Feel free to reach out to us by phone 9AM - 7PM EST (Mon - Sat) 800-216-4908 (US & Canada) 240-780-5977 International (Outside of U.S. & Canada). We look forward to your call!
Edit: Hi Geoff! Thanks for providing your information. I took a look at your account and you have an active subscription with us for Heal-n-Soothe, created from your original purchase of Heal-n-Soothe SmartShip Savings Plan 45 Day Trial on 2024-11-17 as stated in the terms and conditions of the purchase. The charge you are seeing is one bottle that we have shipped out and is currently in transit to you. I've just canceled the subscription so there will not be any future charges or shipments. If you wish to resume your subscription, contact us 9AM - 7PM EST (Mon - Sat) 800-216-4908 (US & Canada) 240-780-5977 International (Outside of U.S. & Canada)
When I paid my initial $9.95 fora trial…
When I paid my initial $9.95 fora trial offer. Well, like so many commenters, more product was received without meaning to subscribe for further shipments. Don’t tell me to contact you i’ve tried phone and email to no avail. Have cancelled subscriptions online but no response on refunding me. What sort of outfit are you running here.
December 26, 2024
Unprompted review
Reply from Healthy Back Institute
Hi Wayne! I've located your order and sent an email with return instructions to the email address we have on file. Customer are always free to return any unopened products within 90 days for a refund. Please follow the instructions in the email so that we can credit your original payment method. Additionally, I can confirm that your subscription was canceled so there will no longer be any other products sent to you or charged. Have a great day!
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Avoid them!
Avoid them! They’ve hacked my online wallet and tried to extract funds twice in the last week. Fortunately my card company declined them both times, but I’ve had to manage without a card while they issue a new card.
December 16, 2024
Unprompted review
Reply from Healthy Back Institute
Hi Alison! It seems there may have been a misunderstanding and you may not have been aware that you had a Heal-n-Soothe subscription with us. Either way no worries! I've canceled the subscription so we will no longer attempt to charge your card, and you will receive a confirmation email stating all of this. Feel free to reach out with any other questions or concerns!
Scammers who will not meet expectations as advertised.
If I could give a NEGATIVE rating, would certainly apply. I called after 60 days, never got a refund after the "TRIAL" bottles were returned. Not only that, for the next 6 months, I kept getting charged $53.99 for bottles that were never opened and later returned. All that to try something to the equivalent of tumeric and ginger in a pill.
Did the medicine work?? No, not feeling or easing of aches or pains, in the back or elsewhere.
March 15, 2024
Unprompted review
Reply from Healthy Back Institute
Hi there! Unfortunately we were unable to locate any accounts or orders using the information you've provided here. Feel free to reach out to us by phone 9AM - 7PM EST (Mon - Sat) 800-216-4908 (US & Canada) 240-780-5977 International (Outside of U.S. & Canada)
I tried to un-subscribe after finding…
I tried to un-subscribe after finding from my Doctor that an ingredient conflicted with a medication I have. This was when I found the Institute charged my account that I didn't know a had. Then trying to unsubscribe was a nightmare. The process wanted me to sign up again. Why???
All I want is No Account
December 5, 2024
Unprompted review
Reply from Healthy Back Institute
Hi Wayne! Taking a look at your account, I see you were able to fully cancel your subscription online on 12/8/2024 so you will no longer be billed or sent any products. I hope this resolves your issue, but if not feel free to reach out to us again, have a great day!
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